How to make a Complaint to Zara
Call the Zara complaints line on 0800 030 4238. If you need to take matters further, in the ‘Contact Us’ section of the website presents several clearly laid out options along with a description of the complaints procedure.
Zara complaint contacts like Phone, email and support form
Complaint via Phone number : 0800 030 4238
The Complaint via Email :
Complaint via Support Form : Zara Support Form
Zara complaint website : zara.com/uk
Corporate Head Office address
78 Midsummer Blvd, Milton Keynes MK9 3GA
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Zara is a Spanish apparel retailer, the company specializes in fast fashion, and products include clothing, accessories, shoes, swimwear, beauty, and perfumes. It is the largest company in the Inditex group, the world’s largest apparel retailer.
Products & Services
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Hopefully, We helped you to get some genuine records for Zara Complaint information.
Use below complaint form to discuss problems you have had with Zara , or how they have handled your complaints. Initial complaints should be directed to Zara directly. You can find complaint contact details for Zara above.
Zara Customer Complaints
Average rating: 11 reviews
Dec 3, 2022
I am very disappointed and annoyed as the parcel has not been delivered as stated and tracked due to you not paying the correct postage.
I now have to pay the postage and travel 12 miles return costing me money when I thought it would be faster and cheaper to order online.
Dec 3, 2022
Ordered shoes and paid delivery cost. Tracked parcel should have arrived three days ago. Received a delivery request through the door as I needed to pay for weight due to incorrect payment from Zara. I have complained by phone but no apology. I am still awaiting my order. Disgraceful.
Nov 19, 2022
City where company is located (optional): London
Dear Sir/Madame, I am writing to you to raise an issue about Bad/rude service.
I had my wallet stolen from your store. When we noticed this, the staff was very reluctant to help. At first, they ignored us and took a long time to see if it was in the found things. A significant amount of time was lost due to staff procrastination. In the end, we found the wallet, but all money was stolen. The staff offered no help and did not even apologise for the unfortunate incident. There was a security guard in the store, but her work, as it turned out, was senseless because the thief felt at home. Ultimately, the manager refused to see the cameras without even explaining why.
Also, your staff, having learned that we are of a different nationality, reacted very coldly to our situation. I can't believe you encourage xenophobia on your network.
It occurred on: 2022-11-17
It made me feel frustrated, and I lost a lot of money. Neither the security guard nor the manager can guarantee the safety of consumers. Due to the negligence of the security guards, the thief was able to steal the wallet, and due to the indifference of the manager and the cashier, we lost precious time when the police could have left immediately after the call.
I want to refund at least half of the sum I had in my wallet. Also, I want this situation resolved because there are doubts that one of your employees could have committed the robbery.
I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.