How to make a Complaint to ScotRail
If you wish to complain to the ScotRail, then call the complaints line on 0344 811 0141. Should this not effect a satisfactory resolution to your complaint, then you can take the matter further by following the company’s complaints procedure.
ScotRail complaint contacts like Phone, email and support form
Complaint via Phone number : 0344 811 0141
Textphone users: 0845 602 0346
Complaint via Email : firstname.lastname@example.org
Complaint via Support Form : ScotRail Support Form
ScotRail complaint website : scotrail.co.uk
Corporate Head Office address
Atrium Court, 50 Waterloo St, Glasgow G2 6HQ
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ScotRail has been the brand name used for all Scottish regional and commuter rail services, including some cross-border services, since September 1983.
Products & Services
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Use below complaint form to discuss problems you have had with ScotRail , or how they have handled your complaints. Initial complaints should be directed to ScotRail directly. You can find complaint contact details for ScotRail above.