Vodafone Customer Service: Phone, Email, Contacts.

I am writing an email of complaint that dated 11th June 2021. I had my phone intrusively invaded. And when I spoke to certain people. I was unable to converse with the receipant on the other side of the phone. I had covert survillance by the police due to racialism discriminaton.

Since the 17th January I have been continually charged £1 on numerous occasions WHEN I DIDN'T USE MY PHONE. On complaining about this vodafone acknowledged their mistake, refunded my money and promised it wouldn't happen again. I am an O.A.P. and have my phone solely for my daughters (who live a distance away) to contact me. I don't make calls or texts and my data is TURNED OFF. People promise to ring me back and don't!! I am absolutely disgusted at how and O.A.P. is being treated during this "lockdown" with no sign of anyone sorting my problem out and wouldn't recommend vodafone to anyone. Zero rating!

6 months to try and activate a sim

6 months to try and activate a sim, a sim that was supposed to arrive activated, finally get to speak to someone, after 16 phone calls and 2 trips to store ... been on hold 40mins after being passed from one team to another while they try and find someone within there company who can activate a sim ... awful service, still on hold !!!!

I have been a loyal Vodaphone customer with a Big value bundle, I religious top this up every 30 days, by means of a voucher or by the automated service using 2345. I am afraid this system failed the day prior to my bundle expiring noi person was available surprise ,surprise, as the Covid19 situation has been and is still being used as an excuse for poor service. I am disgusted that a large company, would stoop to this level, when hundreds of thousands of people have died from this awful disease. I have been now hung up on by your staff on 191, after being asked for the 3rd day running to contact them back, after a message from the esculation team has been left on my voicemail to contact 191 to resolve this matter. I am totally frustrated and annoyed by your companies poor customer service you have deprived me on hours of telephone calls and data. due to your mismanagement not mine. I am beyond being exasperated by the level of incompetence and even down to the operator stating that his father had died today and he should not be at work, too right he should not be at work and I am very sorry that his father has passed away, but what has this got to do with resolving my mobile phone issue !!!! please advise the relevance here in that statement.



I would just like a level of competence and for my phone data and minutes to be restored and to stop fobbing me off with ridiculous statements on inefficient call operators that are clearly not competent to answer the phone and to deal with a problem, I would be better off talking to the wall in my home.



I thought as business are going daily to the wall and are trying to keep customer loyalty that it would be in your best interest to resolve my problem, in an intelligent way, there are other mobile providers such as EE / O2 / Three / Sky /Tal Talk to name a few, so I will give you another you 1 more day to resolve this issue or I will cancel any further dealing with your company and seen instructions to the ombudsman regarding your complete inability to resolve a problem with staff that are trained to hang up, when the call becomes to complicated for them to deal with, what is that all about then disgustingly rude !!!! Please give me a reply when you condescend to do so you have my name and address already.



I await your response.