Last updated on July 23rd, 2019
How to make a Complaint to Vodafone
Vodafone operates an easy to follow complaints procedure. The first step is to call the complaints line on 03333 041 524. They say the vast majority of complaints are successfully resolved at this stage. If yours is not, then the subsequent steps to take are clearly shown on the website.
Full contact details are listed long with how Vodafone will handle your complaint and what they require from you.
Vodafone complaint contacts like Phone, email and support form
Complaint via Phone number : 03333 041 524
The Complaint via Email :
Complaint via Support Form : Vodafone Support Form
Vodafone complaint website : www.vodafone.co.uk
Corporate Head Office address
1 Kingdom St, London W2 6BY, UK
Also Read: BT complaints email & Phone number | The Complaint Point
Vodafone are one of the world’s leading mobile communications providers, operating in 26 countries and in partnership with networks in over 55 more. Across the world, we have almost 444 million customers and around 19.5 million in the UK. We made the first ever mobile phone call on 1 January 1985 from London to our Newbury HQ. Still located in Newbury, we now employ over 13,000 people across the UK.
Products & Services
Internet service provider
Also Read: Talk Talk complaints email & Phone number
Hopefully, We helped you to get some genuine records for Vodafone Complaint information.
Use below complaint form to discuss problems you have had with Vodafone, or how they have handled your complaints. Initial complaints should be directed to Vodafone directly. You can find complaint contact details for Vodafone above.
Vodafone Customer Complaints
Average rating: 3 reviews
Mar 5, 2022
pay as you go
City where company is located (optional): Craigavon
Since the 17th January I have been continually charged £1 on numerous occasions WHEN I DIDN'T USE MY PHONE. On complaining about this vodafone acknowledged their mistake, refunded my money and promised it wouldn't happen again. I am an O.A.P. and have my phone solely for my daughters (who live a distance away) to contact me. I don't make calls or texts and my data is TURNED OFF. People promise to ring me back and don't!! I am absolutely disgusted at how and O.A.P. is being treated during this "lockdown" with no sign of anyone sorting my problem out and wouldn't recommend vodafone to anyone. Zero rating!
Jul 22, 2021
City where company is located (optional): Usk
6 months to try and activate a sim
6 months to try and activate a sim, a sim that was supposed to arrive activated, finally get to speak to someone, after 16 phone calls and 2 trips to store ... been on hold 40mins after being passed from one team to another while they try and find someone within there company who can activate a sim ... awful service, still on hold !!!!
Jun 9, 2021
City where company is located (optional): Surrey
I have been a loyal Vodaphone customer with a Big value bundle, I religious top this up every 30 days, by means of a voucher or by the automated service using 2345. I am afraid this system failed the day prior to my bundle expiring noi person was available surprise ,surprise, as the Covid19 situation has been and is still being used as an excuse for poor service. I am disgusted that a large company, would stoop to this level, when hundreds of thousands of people have died from this awful disease. I have been now hung up on by your staff on 191, after being asked for the 3rd day running to contact them back, after a message from the esculation team has been left on my voicemail to contact 191 to resolve this matter. I am totally frustrated and annoyed by your companies poor customer service you have deprived me on hours of telephone calls and data. due to your mismanagement not mine. I am beyond being exasperated by the level of incompetence and even down to the operator stating that his father had died today and he should not be at work, too right he should not be at work and I am very sorry that his father has passed away, but what has this got to do with resolving my mobile phone issue !!!! please advise the relevance here in that statement.
I would just like a level of competence and for my phone data and minutes to be restored and to stop fobbing me off with ridiculous statements on inefficient call operators that are clearly not competent to answer the phone and to deal with a problem, I would be better off talking to the wall in my home.
I thought as business are going daily to the wall and are trying to keep customer loyalty that it would be in your best interest to resolve my problem, in an intelligent way, there are other mobile providers such as EE / O2 / Three / Sky /Tal Talk to name a few, so I will give you another you 1 more day to resolve this issue or I will cancel any further dealing with your company and seen instructions to the ombudsman regarding your complete inability to resolve a problem with staff that are trained to hang up, when the call becomes to complicated for them to deal with, what is that all about then disgustingly rude !!!! Please give me a reply when you condescend to do so you have my name and address already.
I await your response.