BT Customer Service: Phone, Email, Contacts.

BT
Average rating:  
 2 reviews
 by William Corbyn

This firm is unreal; after I terminated my contract and returned all of the equipment, the track and trace indicate that it was delivered six weeks ago, but they are planning to charge me an additional £190.00 for stuff that they say I never received.

 by Rueben Brooks
yes

The customer support provided by BT is dreadful. I had a very bad encounter with the group. My broadband hasn't functioned since the fifth; I was told someone would come, but they weren't scheduled; someone tried to fix it on the fourteenth but was unable to. The engineer claimed he had no idea how to fix it. I scheduled an appointment with an open-reach engineer and got an appointment confirmation. took time away from work, and the appointment wasn't even scheduled.

When I called BT, I got the worst experience possible—customer service was insensitive. You would think that after five years with BT, they would try their hardest to offer the greatest customer service. They said they would schedule me for after Christmas. I cancelled my broadband since their services are appalling, and my Wi-Fi is still broken. Please your customer support representatives should be trained.

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Phone number: 0800 800 150

Email: consumer-resolutions@bt.com

Head Office address: 81 Newgate St, London EC1A 7AJ, UK

BT complaints number & email

Last updated on January 26th, 2024

How to make a Complaint to BT

Complaints handling is available on the BT website via ‘Customer Support.’ The first step is to call on the complaints line 0800 800 150.

If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.

BT complaint contacts like Phone, email and support form

Complaint via Phone number : 0800 800 150

The Complaint via Email : consumer-resolutions@bt.com.

Complaint via  Support Form :  BT Support Form

BT complaint website : www.bt.com

Tweet: bt_uk

Corporate Head Office address: BT Group plc
1 Braham Street
London
E1 8EE

Also Read: Talk Talk complaints email & Phone number | The Complaint Point

More Contact Number’s Of BT

Home customers

Faults 0800 800 151
Complaints 0800 800 150
Textphone 18001 0800 800

Small business

Faults 0800 800 154
Complaints 0800 800 152
Bill complaints 0845 600 6156

Payphones
If you have a complaint about a BT
payphone, call us free on 0800 661 610.

BT Business Hours

Monday: 8am – 6pm
Tuesday: 8am – 6pm
Wednesday: 8am – 6pm
Thursday: 8am – 6pm
Friday: 8am – 6pm
Saturday: Closed
Sunday: Closed

About BT

BT is a British multinational telecommunications holding company headquartered in London, United Kingdom. It has operations in around 180 countries and is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services.

Products & Services

Products
Fixed-line telephony
Mobile telephony
Broadband internet
Fibre-optic communication
Digital television
IT and network services
Home security
Fleet management
Supply chain management
Telecommunications equipment

Also Read: Virgin Media complaints email & Phone number | The Complaint Point

Hopefully, We helped you to get some genuine records for BT Complaint information.

Use below complaint form to discuss problems you have had with BT, or how they have handled your complaints. Initial complaints should be directed to BT directly. You can find complaint contact details for BT above.

People Also Ask

Q: Where is BT head office Address?
A: 1 Braham Street, London, E1 8EE, UK.

Q: Who is the CEO of BT Company?
A: Philip Jansen was CEO of BT Company.

Q: What are BT Business Hours?
A: Monday to Friday 8am – 6pm and Saturday & Sunday was Closed.

Q: What is the Email of BT Company?
A: Email: consumer-resolutions@bt.com.

Other Complaints

 

BT Customer Complaints

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BT
Average rating:  
 2 reviews
 by William Corbyn

This firm is unreal; after I terminated my contract and returned all of the equipment, the track and trace indicate that it was delivered six weeks ago, but they are planning to charge me an additional £190.00 for stuff that they say I never received.

 by Rueben Brooks
yes

The customer support provided by BT is dreadful. I had a very bad encounter with the group. My broadband hasn't functioned since the fifth; I was told someone would come, but they weren't scheduled; someone tried to fix it on the fourteenth but was unable to. The engineer claimed he had no idea how to fix it. I scheduled an appointment with an open-reach engineer and got an appointment confirmation. took time away from work, and the appointment wasn't even scheduled.

When I called BT, I got the worst experience possible—customer service was insensitive. You would think that after five years with BT, they would try their hardest to offer the greatest customer service. They said they would schedule me for after Christmas. I cancelled my broadband since their services are appalling, and my Wi-Fi is still broken. Please your customer support representatives should be trained.

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