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Virgin Media Customer Service: Phone, Email, Contacts.

Virgin Media

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2 reviews

Francis

Sep 17, 2022

by Francis

Virgin Mobile Sim Card

I have had my mobile phone for many years now and have been a Virgin pay as you go customer, longer than I have had my phone. However, since my sister suffered kidney failure, I have had to give up my job to become her carer without any help from the government.

My sister had to go back to college and contacts me when she gets there and when she is about to leave. Not having the extra cash or a job means that I find it extremely difficult in buying top-ups for my phone, although I am constantly receiving calls from friends.
In July 2020, we received a new sim card from Virgin which we had to register. I had topped-up with my last five pounds, late May 2021 as my sister was meeting up with friends from college. Within two weeks of topping-up I tried making a phone call, but that was when I realised my phone was now exhibiting unregistered sim. I cannot understand why virgin has hijacked my sim and my money.
I do not understand how these large organisations can target people who are in extreme hardship, especially during this period of pandemic when vulnerable people communicate using their mobile phone. This phone was our lifeline, a way of contacting friends to let them know we are alright.
Unfortunately, my sister’s mobile phone also has no connection.

Please help a very disappointed Virgin customer.

Roger Gerzi

Jul 22, 2021

by Roger Gerzi

Re: Roger Gerzi .Account 615993302 area 21

Avery serious matter has arisen with the installation of my order dated 12/11/20. The installation should have been today 1/12/20.

The engineer arrived and said that he does not have any TV V6 box and modem. The engineer was told that Virgin has run out of stock.

He cannot tell us when more stock would be arriving.

It is the scenario of the shoe maker walks without shoes.

Quite frankly, I am surprised at the attitude of your service falls considerably below my expectation.

The best way out of the difficulty is to install it immediately. i.e. this week.(NOT FRIDAY or SATURDAY)

Mean time we gave notice to our previous provider and as a result we will be without telephone and internet which is not acceptable.

Currently I am working from home and lose income.

Your comments would be much appreciated.

Yours sincerely,

R. Gerzi

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Phone number: 0800 064 3836 Or 0345 454 1111

Email: ExecutiveTeam@virginmedia.co.uk

Head Office address: Griffin House, 161 Hammersmith Rd,
Hammersmith, London W6 8BS, UK

Last updated on January 26th, 2024

How to make a Complaint to Virgin Media

Halifax have a complaints line on 0800 064 3836 Or 0345 454 1111 where you can make your initial complaint. A structured process is in place to handle your issue and keep you informed on a regular basis, and various other contact methods are shown on the website in the ‘Contact Us’ and ‘Making a complaint’ section.

Virgin Media complaint contacts like Phone, email and support form

Complaint via Phone number : 0800 064 3836 Or 0345 454 1111

The Complaint via Email : ExecutiveTeam@virginmedia.co.uk

Complaint via Support Form : Virgin Media Support Form

Virgin Media complaint website : www.virginmedia.com

Tweet: virginmedia

Corporate Head Office address

Griffin House, 161 Hammersmith Rd,
Hammersmith, London W6 8BS, UK

Also Read: Vodafone complaints email & Phone number | The Complaint Point

More Contact Number’s Of Virgin Media

For broadband, TV and home phone :- 0345 454 1111
For mobile and mobile broadband:- 0345 6000 789
Virgin company, call +44 (0) 207 313 2000
For new customers :- 0800 052 2525

Virgin Media Business Hours

Monday: 7am – 11pm
Tuesday: 7am – 11pm
Wednesday: 7am – 11pm
Thursday: 7am – 11pm
Friday: 7am – 11pm
Saturday: 8am – 8pm
Sunday: 8am – 8pm

About Virgin Media

Virgin Media Limited is a British company which provides telephone, television and internet services in the United Kingdom. Its headquarters are in Hook, Hampshire.

Products & Services

Products
Digital television
broadband internet
fixed-line telephone
mobile telephony

Also Read: Talk Talk complaints email & Phone number | The Complaint Point

Hopefully, We helped you to get some genuine records for Virgin Media Complaint information.

Use below complaint form to discuss problems you have had with Virgin Media, or how they have handled your complaints. Initial complaints should be directed to Virgin Media directly. You can find complaint contact details for Virgin Media above.

Other Complaints

Virgin Media Customer Complaints

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