How to make a Complaint to Moonpig
Complaints handling is available on the Moonpig website via ‘Customer Support.’ The first step is to call on the complaints line 0345 4500 100. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.
Moonpig complaint contacts like Phone, email and support form
Complaint via Phone number : 0345 4500 100
Reservations From UK:
Complaint via Email :
Complaint via Support Form : Moonpig Support Form
Moonpig complaint website : www.moonpig.com/uk
Corporate Head Office address
Herbal House, 8-10 Back Hill, London EC1R 5EN, United Kingdom
Also Read: Moneysupermarket.com complaints email & Phone number
Moonpig is a business based in London and Guernsey which sells personalised greeting cards, flowers and gifts. The website was launched in July 2000, and in 2007 the company was responsible for 90 percent of the online greeting card market in the United Kingdom, with nearly six million cards shipped.
Moonping Complaint Hours
08:30 am until 9 pm Mon-Fri
and 10 am-6 pm Saturdays (exc Bank Holidays)
Products & Services
Food & Drink
Flowers & Plants
Also Read: Hotmail complaints email & Phone number
Hopefully, We helped you to get some genuine records for Moonpig Complaint information.
Use below complaint form to discuss problems you have had with Moonpig, or how they have handled your complaints. Initial complaints should be directed to Moonpig directly. You can find complaint contact details for Moonpig above.
Moonpig Customer Complaints
Average rating: 5 reviews
Aug 5, 2020
I received a delivery of flowers
From my friend for my birthday on22/5/20. When opened half the roses were nearly dead they were all brown and the green foliage was wilted they lasted 4 days and had to be thrown out ! My friend who sent them complained and you delivered another bouquet on wed 3/6/20 the box was all ripped and open flowers were exposed, the roses were fully open and wilted as was the green foliage ! I have had to throw them out today after 4 days ! The quality is so poor of the 2 delivery’s of flowers ! My supermarket ones were far more
Superior and have lasted 10 days so far and are still perfect! Another friend received a delivery of her daughter this week and hers were worse than
Mine ! 4 days she had hers and they are all wilted ! Don’t know how u can send them out and charge so
Much for poor quality ! I would never order flowers from you ! And neither will my friend who uses u very regularly ! If there was an option for a picture I would post the picture of delivery left on my step! Of a broken box exposing fresh flowers no wonder they were in such a bad state ! Disappointed as I know they are expensive ! Rating is 1 star begrudged
Aug 5, 2020
City where company is located (optional): Barnsley
Ordered a card on the 27/5/20 and still not received it.Now on the 1/6/20.Never again will i order another item.The only reason i rated 1 was because i couldn't do zero!!!
Aug 5, 2020
City where company is located (optional): york
incident no. 200415-003470
i first sent you details on the 15.4.2020 regards receiving a box of dead flowers.
despite your emails stating a refund would follow - nothing as been received.
please send the refund urgently - the order confirmation email was email@example.com