Lidl UK Customer Service: Phone, Email, Contacts.

I asked for a token to release a trolly, I have a leg injury and was doing a significant amount of shopping which was going to be very heavy to carry.
I approached a member of staff on the til requesting whether a trolley could be released for me. I was told to speak with the security guard. He told me he couldn’t release a trolley and to go back to check out. When I did this I was told it wasn’t possible but I could buy something small to ask for cash back so I could release a trolley.
I picked up a pepper and queued to pay for the item and collect cash back.
I was asked how much I wanted and asked for £60 the assistant said I couldn’t have more than £50 to which I agreed.
She asked me to enter my card….I was using my phone so cash back wasn’t available to me!
I picked up the pepper and tried to re-enter the store to continue my shopping.
I was told I couldn’t leave the store with the pepper - I wasn’t leaving the store I was trying to continue shopping - even though I’d failed to secure the shopping trolley I needed.
I left the pepper at checkout and did my shop.
I then carried my heavy bags around the store with me until I had the items I could get….the lack of choice and availability of items was disappointing!
I carried my heavy bags to my car….whilst limping across the car park.
In the meantime your security guard was reading some kind of brochure and paying absolutely no attention to what was happening in store.
I want to ask if bad manners constitute good customer service.
You may offer low cost shopping but good customer service costs nothing.
I’m very dissatisfied with the service I received and will not shop at this store again.
Shame on you Lidl!!

I am writing to inform the manager of this service, about an employee seen at the Lidl Supermarket, in Harrow, London. He is described as asian origin, medium quite slim built, medium length hair, wore a store uniform/clothing and shoes, possibly aged between 20-30 years, store worker/other. This person is a trouble maker. Please could you check into his associates and for missing pennies/other, at the main/self-service till points, including the store basket areas immediately. customer

I am writing to inform the manager of this service, about the following persons seen at The Lidl Store, Harrow, London, between 1-31 October 2022. 1, this person is a male, afro-caribbean origin, medium quite slim built, wore a workman/other hat, orange striped workmans jacket, casual clothing clothing and shoes, possibly aged between 45-55 years, seen walking into the first main till point, near to the veg/fruit section, talking to an employee. 2, this person is a male, asian origin, medium quite slim built, medium length hair, wore a store uniform/clothing and shoes, possibly aged between 18-25 years, self-service assistant/other. I, assume these persons are trouble makers. Please could you check into these persons and their associates and for missing pennies/other, from the customers, taken by the employees between 1 January to 25 November 2022, immediately.

I am a disabled former firefighter. My only mode of transportation is with a bike.
I shopped last nite at lidles to discover my bike twisted broken and upsidedown from yet another attempted theft. Had no help from manager staff police CCTV or anyone. Limpt home with a broken bike and struggled home. Third bike stolen so far. Disgraceful!

Once again i find myself having to complain about poor head office guidelines.

I have been into the Torrington store for packets of sauces. I.e. Pepper sauce and parsley sauce. All i find is Hollandaise sauce, packets of them, which obviously is a bad seller, due to 2 boxes of them. I have asked the people in The store when you will be getting the other sauces in. Apparently it is done electronically from head office. How on earth an you see from where you are, that you need supplies of different sauces. The ridiculous way you go around things, is ludicrous. Surely you can get someone to manually sort the needs of stock to actually do it. Why on Earth would you want packets of hollandaise sauces,which are not selling, to sit on the shelf. The staff in the store have enough to deal with, other than people complaining about lack of supplies. This is down solely to your lack of competence in dealing with this sort of thing. NOT a stupid electronic system. Again think about customers going elsewhere to find supplies, and doing their main shop elsewhere. That certainly will be your loss

I love your product and your shop finding it great value..great quality....today i am disgusted with men behaving badly in your store..it is absolutely intentional...insulting me to the hilt...so much so i am put of a special dinner i was going to cook....and on calling your customer service i get zero compensation...if theyre are flaws with chips in your steaks i think you should get your staff to double check when putting them through...i had a very negative shopping experience because of this..and making the complaint..my evening is spoiled...and why does your staff ask if one wants the receipt...before walking through a security system...it is absolutely essential to have a receipt and ones rights...my evening is utterly ruined...

Modest but good value. Items often change location and I have to search.
And why no own brand baked beans anymore? At one third of the Heinz price they were an important bargain and top value in product comparisons. The staff at both Lidl stores in Newbury cannot tell me why they are withdrawn, and neither can the lady who answered my telephoned call to complain.
Please reinstate your own brand baked beans, or at least let us all know why not.

real bad meat and fruit cheap crap food all chemicals and pestacides.. prossesed meat is packed with ...SODIYUM NITRATE ..CANCER

the crispy duck is nice so not my complaint , while at lidl St Austell i decided to but 5 packs of the duck which were shown on offer at i think £2.99 and thats what it said on the shelf but at checkout it was £4.99 as the duck hadn t come in which is fine but why was it still £2.99 showing on the shelf , the cashier got the manager who was not only rude but most unhelpful as well , if it shows£2.99 it should be that price and if its £4.99 you show that price , left me feeling very very annoyed

with the current pandemic face masks should be worn and worn properly. at this store no check is made and on my recent visit many shoppers had no masks at all. there was no evidence of medical exclusion being worn. even the security guard was wandering around with his around his chin. out of order. I will not use this store again. I asked to speak to someone but no one was available. great shop great food poor customer safety.