Last updated on December 2nd, 2022
How to make a Complaint to Marks & Spencer
Marks & Spencer operates an easy to follow complaints procedure. The first step is to call the complaints line on 0333 014 8000. If yours is not, then the subsequent steps to take are clearly shown on the website.
Full contact details are listed long with how Marks & Spencer will handle your complaint and what they require from you.
Marks & Spencer complaint contacts like Phone, email and support form
Complaint via Phone number : 0333 014 8000
Reservations From UK:
Complaint via Email :
Complaint via Support Form : Marks & Spencer Support Form
Marks & Spencer complaint website : www.marksandspencer.com
Corporate Head Office address
Waterside House, 35 N Wharf Rd, Paddington, London W2 1NW, UK
Also Read: Lidl UK complaints email & Phone number
About Marks & Spencer
Marks & Spencer is a major British multinational retailer, that specialises in selling clothing, home products and luxury food products. M&S was founded in 1884 by Michael Marks and Thomas Spencer in Leeds.
Marks & Spencer complaint hours
8.00 am – 11.00 pm every day
More contact number’s of Marks & Spencer
Furniture: 0333 014 8111
Food to Order: 0333 014 8222
Store Queries: 0333 014 8555
M&S For Business: 0333 014 8444
M&S Energy: 08081 697 822
Products & Services
Clothing, home products and luxury food products
Also Read: John Lewis Partnership complaints email & Phone number
Hopefully, We helped you to get some genuine records for Marks & Spencer Complaint information.
Use below complaint form to discuss problems you have had with Marks & Spencer, or how they have handled your complaints. Initial complaints should be directed to Marks & Spencer directly. You can find complaint contact details for Marks & Spencer above.
Marks & Spencer Customer Complaints
Marks & Spencer
Average rating: 77 reviews
Dec 31, 2022
No stars - we will not be using M & S again, this is the second time that this has happened.
Flowers ordered and paid with next day delivery, email to say order is with their TRUSTED Carrier, next day still had not arrived, next day still had not arrived, emails coming daily to say that delivery will be the next day. So after three abortive days we re-ordered and yes the same thing happened so after another three days we cancelled order. Next day their TRUSTED Carrier informed they would be delivered the next day, they never arrived.
WHAT A TERRIBLE USELESS COMPANY THAT IS OBVIOUSLY GOING DOWNHILL RAPIDLY.
Don't order their flowers they never arrive !!!!
It says a rating is required or this missive would not be accepted, so one star but this is wrong unfortunately they don't let you put a minus !!!
Nov 19, 2022
Flowers etc were ordered for delivery on 1st nov for my birthday arrived today on 12th ready to be binned shocking no water and a metal box of biscuits lying on top of them
Oct 29, 2022
City where company is located (optional): Leeswood, Mold
We have shopped for food at M&S for many years and like a lot of people have watched the standards decline, the fresh chickens which when cooked should be a nice light colour but instead over the last couple of years the colour of the cooked meat has got darker and darker. In time the displays of the chilled chickens have decreased in size month after month as customers are obviously buying decent chickens elsewhere, then a few weeks ago on entering the store we saw a large display of chilled chickens now bearing new labels "Slower Reared Higher Welfare Oakham Gold" We thought that at last M&S had seen sense and changed to a better supplier so that the customers now get chickens that look like chickens when cooked and the first week this was the case. However last week we purchased 3 of the large chickens and cooked the first today only to discover the same dark brown meat of the chickens has now returned! When will M&S learn that we all know that times are hard and everybody is trying to cut costs but when your cost cutting goes too far and your food no longer looks and tastes like normal cooked chicken then, once again your customers will turn their backs on you and shop elsewhere. I would like to say that i have never seen the meat of cooked chickens the colour that you are once again selling but that would be wrong and yet again you will continue to sell these sub standard chickens until, once again, your customers turn their backs on you.