Marks & Spencer Customer Service: Phone, Email, Contacts.

Marks & Spencer
Average rating:  
 81 reviews
 by Sonia Hamilton
employees
City where company is located (optional): Harrow

I am writing to inform the manager of this service, about the following employees seen at The Marks And Spencers Store, in Harrow, London. 1, this person is described as asian origin, medium quite slim built, wore specs, store uniform/clothing and shoes, possibly aged between 20-30 years, sales assistant/other. 2, this person is a female, asian origin, medium quite slim built, medium length hair, wore a store uniform/clothing and shoes, possibly aged between 50-60 years, sales assistant/other. 3, this person is a male, asian origin, medium quite slim built, short/medium length hair, wore a security uniform/clothing and shoes, possibly aged between 30-40 years, security office/other. These persons intensely, created a remark and gossiped amongst customers, about a customer seen instore. No aggravations were caused. Please could you check into these persons immediately.

 by john russell
The whole of the setup at the new Liverpool branch
City where company is located (optional): Liverpool

Marks and spencer Liverpool the so called new store its a absolute joke the new cafeteria only as 8 tables plus one toilet and to top it all the food is on the first floor my wife and i and most of the family have always shopped at marks & spencer but im afraid that will be are last and im sure they will get more complaints

 by Sonia Hamilton
employee
City where company is located (optional): Harrow

I am writing to inform the manager of this service, about an employee seen at The Marks And Spencers Store, in Harrow, London. She is described as asian origin.medium quite slim built, medium length hair, wore a uniform/clothing and shoes, possibly aged between 50-60 years, store worker, seen at the till point. She created a remark towards a customer seen at the point. No aggravations were caused. Please could you check into this person and for missing pennies/other, taken by the employees, between 1 January to 30 May 2023, immediately. customer

 by Tina Jordan
Order delivery
City where company is located (optional): Inverness

Unable to contact store directly and therefore lost order that I had been assured would be saved for me. Reassurance and guarantee by call centre was not passed on to store. Very disappointing that I could not speak to store myself.

 by Chris Elworthy
Never arrived

No stars - we will not be using M & S again, this is the second time that this has happened.
Flowers ordered and paid with next day delivery, email to say order is with their TRUSTED Carrier, next day still had not arrived, next day still had not arrived, emails coming daily to say that delivery will be the next day. So after three abortive days we re-ordered and yes the same thing happened so after another three days we cancelled order. Next day their TRUSTED Carrier informed they would be delivered the next day, they never arrived.
WHAT A TERRIBLE USELESS COMPANY THAT IS OBVIOUSLY GOING DOWNHILL RAPIDLY.
Don't order their flowers they never arrive !!!!
It says a rating is required or this missive would not be accepted, so one star but this is wrong unfortunately they don't let you put a minus !!!

 by Mary Barr
Flowers

Flowers etc were ordered for delivery on 1st nov for my birthday arrived today on 12th ready to be binned shocking no water and a metal box of biscuits lying on top of them

 by THOMAS CALBY
fresh chickens
City where company is located (optional): Leeswood, Mold

We have shopped for food at M&S for many years and like a lot of people have watched the standards decline, the fresh chickens which when cooked should be a nice light colour but instead over the last couple of years the colour of the cooked meat has got darker and darker. In time the displays of the chilled chickens have decreased in size month after month as customers are obviously buying decent chickens elsewhere, then a few weeks ago on entering the store we saw a large display of chilled chickens now bearing new labels "Slower Reared Higher Welfare Oakham Gold" We thought that at last M&S had seen sense and changed to a better supplier so that the customers now get chickens that look like chickens when cooked and the first week this was the case. However last week we purchased 3 of the large chickens and cooked the first today only to discover the same dark brown meat of the chickens has now returned! When will M&S learn that we all know that times are hard and everybody is trying to cut costs but when your cost cutting goes too far and your food no longer looks and tastes like normal cooked chicken then, once again your customers will turn their backs on you and shop elsewhere. I would like to say that i have never seen the meat of cooked chickens the colour that you are once again selling but that would be wrong and yet again you will continue to sell these sub standard chickens until, once again, your customers turn their backs on you.

 by Sonia Hamilton
employee
City where company is located (optional): London

I am writing to inform the manager of this service, about an employee seen at The Marks And Spencers Store, in Harrow-on-the-hill, London. He is described as euro origin, medium quite slim built, medium length fair haired, wore a store uniform/clothing and shoes, possibly aged between 18-25 years, security officer/other. He secretly, and quietly, wealked around the store, telling customers about a customer seen instore. No aggravations were caused. Please could you check for missing pennies/other, from the customers, taken by the store workers, between Jan-Sept 2022, immediately. customer

 by Sonia Hamilton
employees
City where company is located (optional): Harrow

I am writing to inform the manager of this service, about the following employees seen at The Marks And Spencers Store, in Harrow London. He is described as asian origin, medium quite slim built, medium length hair, wore a store uniform/clothing and shoes, possibly aged between 40-50 years, self-service assistant/other. He has a guilty look in his face, and this person on one or more occasions, creepily and quietly, walked behind a customers back to witchcraft her(spellbind), at the point. 2, this person is a male, asian origin, medium quite slim built, balded hair, wore a suitable clothing and shoes, possibly aged between 50-60 years, store manager/other. Between 1 April to 31 May 2022, this person deliberately, stared at a customers belonging/other. No aggravations were caused. Please could you check into these persons and their associates immediately. customer

 by Bryan Griffiths
Shirts
City where company is located (optional): PETERSFIELD

I purchase shirts from you Havant and Southampton Stores, I bought a check shirt 03840986 and have had to cut the neck label out because of extreme irritation. Having been buying and selling shirts for sixty years I know this can be overcome by your various factories, with a better and softer lable.

Phone number: 0333 014 8000

Email: retailcustomer.services@marks-and-spencer.com.

Head Office address: Waterside House, 35 N Wharf Rd, London W2 1NW, UK

Marks & Spencer complaints number & email

Last updated on February 3rd, 2024

How to make a Complaint to Marks & Spencer

Marks & Spencer operates an easy to follow complaints procedure. The first step is to call the complaints line on 0333 014 8000. If yours is not, then the subsequent steps to take are clearly shown on the website.

Full contact details are listed long with how Marks & Spencer will handle your complaint and what they require from you.

Marks & Spencer complaint contacts like Phone, email and support form

Complaint via Phone number : 0333 014 8000

Reservations From UK: 0333 014 8000

Complaint via Email : retailcustomer.services@marks-and-spencer.com.

Complaint via  Support Form : Marks & Spencer Support Form

Marks & Spencer complaint website : www.marksandspencer.com

Tweet: marksandspencer

Corporate Head Office address

Waterside House, 35 N Wharf Rd, London W2 1NW, UK.

Also Read: Lidl UK complaints email & Phone number

Marks & Spencer Business Hours

Monday: 8am – 8pm
Tuesday: 8am – 8pm
Wednesday: 8am – 8pm
Thursday: 8am – 8pm
Friday: 8am – 8pm
Saturday: 8am – 8pm
Sunday: 8am – 8pm

About Marks & Spencer

Marks & Spencer is a major British multinational retailer, that specialises in selling clothing, home products and luxury food products. M&S was founded in 1884 by Michael Marks and Thomas Spencer in Leeds.

Marks & Spencer complaint hours

8.00 am – 11.00 pm every day

More contact number’s of Marks & Spencer

Furniture: 0333 014 8111
Food to Order: 0333 014 8222
Store Queries: 0333 014 8555
M&S For Business: 0333 014 8444
M&S Energy: 08081 697 822

Products & Services

Clothing, home products and luxury food products

Also Read: John Lewis Partnership complaints email & Phone number

Hopefully, We helped you to get some genuine records for Marks & Spencer Complaint information.

Use below complaint form to discuss problems you have had with Marks & Spencer, or how they have handled your complaints. Initial complaints should be directed to Marks & Spencer directly. You can find complaint contact details for Marks & Spencer above.

People Also Ask

Q: Where is Marks & Spencer head office Address?
A: Waterside House, 35 N Wharf Rd, London W2 1NW, UK.

Q: Who is the CEO of Marks & Spencer Company?
A: Stuart Machin was CEO of Marks & Spencer Company.

Q: What are Marks & Spencer Business Hours?
A: Monday – Sunday 8am to 8pm.

Q: What is the Email of Marks & Spencer Company?
A: Email: retailcustomer.services@marks-and-spencer.com.

 

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Marks & Spencer
Average rating:  
 81 reviews
 by Sonia Hamilton
employees
City where company is located (optional): Harrow

I am writing to inform the manager of this service, about the following employees seen at The Marks And Spencers Store, in Harrow, London. 1, this person is described as asian origin, medium quite slim built, wore specs, store uniform/clothing and shoes, possibly aged between 20-30 years, sales assistant/other. 2, this person is a female, asian origin, medium quite slim built, medium length hair, wore a store uniform/clothing and shoes, possibly aged between 50-60 years, sales assistant/other. 3, this person is a male, asian origin, medium quite slim built, short/medium length hair, wore a security uniform/clothing and shoes, possibly aged between 30-40 years, security office/other. These persons intensely, created a remark and gossiped amongst customers, about a customer seen instore. No aggravations were caused. Please could you check into these persons immediately.

 by john russell
The whole of the setup at the new Liverpool branch
City where company is located (optional): Liverpool

Marks and spencer Liverpool the so called new store its a absolute joke the new cafeteria only as 8 tables plus one toilet and to top it all the food is on the first floor my wife and i and most of the family have always shopped at marks & spencer but im afraid that will be are last and im sure they will get more complaints

 by Sonia Hamilton
employee
City where company is located (optional): Harrow

I am writing to inform the manager of this service, about an employee seen at The Marks And Spencers Store, in Harrow, London. She is described as asian origin.medium quite slim built, medium length hair, wore a uniform/clothing and shoes, possibly aged between 50-60 years, store worker, seen at the till point. She created a remark towards a customer seen at the point. No aggravations were caused. Please could you check into this person and for missing pennies/other, taken by the employees, between 1 January to 30 May 2023, immediately. customer

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