How to make a Complaint to First ScotRail
First ScotRail provide a range of complaint handling options on their website. The first step is to phone the complaints line on 0344 811 0141.
Customers can use an online form to make a written complain online, and there is a postal correspondence option. There is a summary on the website of how First ScotRail will handle your complaint and what communication to expect.
First ScotRail complaint contacts like Phone, email and support form
Complaint via Phone number : 0344 811 0141
Reservations From UK:
Complaint via Email : firstname.lastname@example.org
First ScotRail Complaint Form: Complaint Form
Complaint via Support Form : First ScotRail Support Form
First ScotRail complaint website : www.scotrail.co.uk
Corporate Head Office address
PO Box 27129, Glasgow G2 9LH
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About First ScotRail
First ScotRail was a train operating company in Scotland that functioned the ScotRail franchise from October 2004 until March 2015. It operated most commuter and shuttle services in Scotland as well as some services to northern England and the Caledonian Sleeper into London.
Products & Services
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Use below complaint form to discuss problems you have had with First ScotRail, or how they have handled your complaints. Initial complaints should be directed to First ScotRail directly. You can find complaint contact details for First ScotRail above.