First ScotRail complaints email & Phone number

Last updated on February 3rd, 2024

How to make a Complaint to First ScotRail

First ScotRail provide a range of complaint handling options on their website. The first step is to phone the complaints line on 0344 811 0141.

Customers can use an online form to make a written complain online, and there is a postal correspondence option. There is a summary on the website of how First ScotRail will handle your complaint and what communication to expect.

First ScotRail complaint contacts like Phone, email and support form

Complaint via Phone number : 0344 811 0141

Reservations From UK: 0344 811 0141

Complaint via Email : customer.relations@scotrail.co.uk

First ScotRail Complaint Form: Complaint Form

Complaint via Support Form : First ScotRail Support Form

First ScotRail complaint website : www.scotrail.co.uk

Tweet: ScotRail

Corporate Head Office address

Atrium Court, 50 Waterloo St, Glasgow G2 6HQ, UK.

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First ScotRail Business Hours

Monday: 7am – 10pm
Tuesday: 7am – 10pm
Wednesday: 7am – 10pm
Thursday: 7am – 10pm
Friday: 7am – 10pm
Saturday: 7am – 10pm
Sunday: 7am – 10pm

About First ScotRail

First ScotRail was a train operating company in Scotland that functioned the ScotRail franchise from October 2004 until March 2015. It operated most commuter and shuttle services in Scotland as well as some services to northern England and the Caledonian Sleeper into London.

Products & Services

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Hopefully, We helped you to get some genuine records for First ScotRail Complaint information.

Use below complaint form to discuss problems you have had with First ScotRail, or how they have handled your complaints. Initial complaints should be directed to First ScotRail directly. You can find complaint contact details for First ScotRail above.

Other Complaints

First ScotRail

Average rating:

2 reviews

Carter Darby

Mar 19, 2024

by Carter Darby

I've always thought the Scotrail employees to be courteous; heaven knows how they manage to stay sane in the face of such suffering. Most of my travels have been between Glasgow and Edinburgh, and the trains have always been warm and well-maintained. The ones farther away, like the trek from Fort William to Mallaig, had excellent staff and training.

Jax Clifton

by Jax Clifton

We narrowly missed boarding our Inverness to Newcastle train as it was departing since we were running late. We contacted the closest Scotrail employees for assistance because we had no idea what to do, and they went above and beyond to enable us to resume our journey. We sincerely appreciate Kenny and his associates' assistance as well as their kindness and patience with us. We're so happy we asked!

First ScotRail Customer Complaints

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First ScotRail Customer Service: Phone, Email, Contacts.