South West Trains complaints email & Phone number

Last updated on February 3rd, 2024

How to make a Complaint to South West Trains

Complaints handling is available on the South West Trains website via ‘Customer Support.’ The first step is to call on the complaints line 0800 69 20 792. The company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.

South West Trains complaint contacts like Phone, email and support form

Complaint via Phone number : 0800 69 20 792

Reservations From UK: 0800 69 20 792

Complaint via Email : customerrelations@swrailway.com

Complaint via Support Form : South West Trains Support Form

South West Trains complaint website : www.southwesternrailway.com

Tweet: sw_trains

Corporate Head Office address

Overline House, Southampton, SO15 1GW, UK

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South West Trains Business Hours

Monday: 24 Hours
Tuesday: 24 Hours
Wednesday: 24 Hours
Thursday: 24 Hours
Friday: 24 Hours
Saturday: 24 Hours
Sunday: 24 Hours

About South West Trains

South West Trains has been a British train operating company owned by Stagecoach, which worked the South Western franchise between 1996 and 2017. It operated the Vast Majority of commuter services from the Central London terminus in London Waterloo into South West London.

Products & Services

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Hopefully, We helped you to get some genuine records for South West Trains Complaint information.

Use below complaint form to discuss problems you have had with South West Trains , or how they have handled your complaints. Initial complaints should be directed to (SWT) directly. You can find complaint contact details for South West Trains above.

Other Complaints

South West Trains

Average rating:

2 reviews

Alya Beck

Mar 21, 2024

by Alya Beck

It wasn't until I started frequently riding a different route that I noticed how excellent SWR was. The trains are dependable and usually operate on schedule; we have been using them for twenty years, multiple times a year. Unlike the other business I'm thinking of, where every other train seems to be either cancelled, delayed, or breaks down, there are very few breakdowns mid-journey. I wish all railroads could be as good as yours!

Eliana Baxter

by Eliana Baxter

October 24, Tuesday. At Waterloo station, I've been waiting for a train to Guildford for the last four hours. "We apologise for the delay; there was an emergency services issue on the queue earlier." Total joke, poor communication. There is no indication of when a train will arrive.

South West Trains Customer Complaints

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South West Trains Customer Service: Phone, Email, Contacts.