Last updated on July 23rd, 2019
How to make a Complaint to Royal Bank of Scotland
You should call Royal Bank of Scotland complaints line in the first instance on 03457 24 24 24. If this does not resolve matters, then further steps can be taken. Further information is on the website along with details of alternative contact options such as contact form and email.
Royal Bank of Scotland complaint contacts like Phone, email and support form
Complaint via Phone number : 03457 24 24 24
Reservations From UK:
Complaint via Email :
Complaint via Support Form : Royal Bank of Scotland Support Form
Royal Bank of Scotland complaint website : www.rbs.com
Corporate Head Office address
175 Glasgow Rd, Edinburgh EH12 9SB, UK
Also Read: Paypal complaints email & Phone number
More contact number’s of Royal Bank Of Scotland
Customer Services England on 0345 900 0400
Call Customer Services Scotland on 03457 24 24 24
Call Customer Services Wales on 0345 900 0300
About Royal Bank of Scotland
The Royal Bank of Scotland, is one of the retail banking subsidiaries of The Royal Bank of Scotland Group plc, together with NatWest and Ulster Bank. The Royal Bank of Scotland has around 700 branches, mainly in Scotland, though there are branches in many larger towns and cities throughout England and Wales.
Products & Services
Finance and insurance
Also Read: Natwest complaints email & Phone number
Hopefully, We helped you to get some genuine records for Royal Bank of Scotland Complaint information.
Use below complaint form to discuss problems you have had with Royal Bank of Scotland, or how they have handled your complaints. Initial complaints should be directed to Royal Bank of Scotland directly. You can find complaint contact details for Royal Bank of Scotland above.
Royal Bank of Scotland Customer Complaints
Royal Bank of Scotland
Average rating: 2 reviews
Sep 3, 2022
City where company is located (optional): Haddington
Despite answering all RBS security questions and a large amount of money being removed from my account yesterday (but not delivered to its intended recipient), I received a call on my mobile early this morning regarding "suspected Fraud on my account" the call had all the signs of a scam so i hung up. I then received a similar automated call on my landline, i listened more and was put into a queue (apparently 8am on Monday is peak call time at RBS - really??? ... sounds like misinformation/scam to me). After 10 mins waiting in the queue i had to get on with "life" and put the phone down. I called RBS back at lunchtime and was told i could either speak to someone in 4mins or have a callback. I selected call back . A call back resulted and i was put back in a queue. After waiting a further 15 mins I had to get back on with life. So i am now significantly out of pocket, I have a very unhappy person that has not received an agreed money transfer and have wasted lots of time that I cannot afford and still have a problem to resolve. After 40+ years of being a RBS customer I am now opening a new bank account with a RBS competitor and will be closing all my RBS accounts as soon as these accounts are active. Maybe if more RBS took a similar approach the consequential benefit for the remaining customers will be shorter waiting time on the RBS automated calls
Jun 9, 2021
Personal Debit Card Payments
Hello to: ROYAL BANK OF SCOTLAND
Tried repeatedly to link RBS personal debit card to Paypal and RBS declined the card every time.
It is frustrating when in old age mid-80s that staff at RBS simply cut you off or transfer you then cut you off or don’t ring back after you give them all your details including home phone number.
The way you treat your customers with contempt is disgusting and unacceptable.
Simply told nothing wrong with debit account, no stops etc. Yet any attempted purchase over £10 is ‘Declined’ and with healthy bank balance.
It seems that on the phone staff at RBS just want to quickly dismiss you any way they can, even if it means cutting you off or transferring you to a dead line.
You should have more respect for customers and show willing to help but it appears evidently, you do not.