Natwest Customer Service: Phone, Email, Contacts.

Since we joined NatWest there years ago, I use the Stockport branch when necessary, but I prefer to use Hyde when I can because the personnel there provide better service and are more helpful. I used Hyde today, and Jo was amazing—she could not have done more to aid my spouse and me, who are retirees who are not very good online—with a concern we had. handled everything for us.

It's a very convenient tiny branch in the heart of Hyde that is friendly, helpful, and efficient. The employees are excellent. I'm grateful.

I asked Lorraine Henney at NatWest Bank about adding my wife to my account, and we had a great conversation about some health-related matters. This morning, I received a package from Lorraine at NatWest Bank wishing me luck with my surgery and a beautiful Christmas hamper. Wow, wow, amazing customer service. Thank you, NatWest Bank.

Dear nat west - I'd like to make a complaint about the time given for disabled people to type their password. its not enough time for me and I have to figure out the 1st 3rd and 5th number and that takes time. so i have to keep changing my password becoz there isn't enough time given. im sure that ive been typing it right just not fast enough. i also had another problem with the debit card because i am housebound disabled and i cannot walk to the shops, so i never managed to put the debit card thru a cash till so it remained smooth. i did all my shopping online thru amazon and deliveroo uber eats. this meant that when the time came for the new card to be issued there wasn't any new card issued because i needed to have put the old card thru a cash till for it to register that it had been used and for the lettering on the card to become raised. I was very disabled at the time and it meant that i didn't have any money for food for 2 months during the lockdown and that was a bad crisis on my heart condition. I had to phone my family to drive up and take me into their home to feed me. This crisis of not having a debit card issued to me automatically and not knowing that i needed to do this so upset me that i looked around at other banks - i was told that barclays and halifax the old building societies would not have that system so I'd be safer with them if I became disabled. Apart from that all your customer service officers are very good and very kind and thoughtful - but they didn't know what I was talking about when I told them about my unmarked smooth debit card and how I couldn't get to the shops to do it. None of them had heard that it worked that way. But they were all really caring and they help me a lot with my balance on the phone banking line. They were very therapeutic when i was isolated in lockdown. we had some nice chats about the weather and where they come from, though i think i might have preferred to talk to my local bank staff from Eastbourne or London really, as I need to get things done from my wheelchair and it's good for me to know where i need to put my mobility scooter and things like that. i have My Way phone banking. Thanks for keeping the phone banking line because my heart condition means that i cannot look at bright screens - it hurts my heart and made me flood bleed. it gives me such terrible angina that I need the telephone banking service and so do lots of other people with heart conditions who cannot use bright screens, laptops or smart phone either. so thank you for that. i have yet another complaint. I think there was a nat west service that was pushing me to have a smart phone but i cannot use the smart mobile phone because the bright screen on it hurts my heart too much. when your heart is weak bright lights that hit the eyes hurt the heart muscle. thank you and I hope you're enjoying the Spring Level Equinox with all the lovely flowers, daffodil, blossom and the new green plant shoots that are around now.
I'm so sorry but my support worker has asked me to only put 2 stars in your review because so many disabled people have had the same problem and they all have to change banks to the Halifax or something similar without the system that requires the debit card to be 'burned' or 'moulded' 'raised' at the cash till in order for it to be registered as being used. It means that they don't get their next card issued automatically and there often isn't a nurse or key worker who has their personal and private financial files to remember to order them a new card or to take time out to walk to the shops and burn register their debit cards for them so that the system can register their cards at all.