Last updated on July 23rd, 2019
How to make a Complaint to O2
O2 have a complaints line on 0800 840 0202 or 0844 809 0222 where you can make your initial complaint. A structured process is in place to handle your issue and keep you informed on a regular basis, and various other contact methods are shown on the website in the ‘Contact Us’ section.
O2 complaint contacts like Phone, email and support form
Complaint via Phone number : 0800 840 0202 or 0844 809 0222
Reservations From UK:
Complaint via Email : email@example.com
Complaint via Support Form : O2 Support Form
O2 complaint website : www.o2.co.uk
Corporate Head Office address
260 Bath Rd, Slough SL1 4DX, UK
Also Read: Lycamobile complaints email & Phone number
O2 is a mobile network operator and the principal commercial brand of Telefónica UK Limited, which is part of the global telecommunications group Telefónica S.A.
O2 was awarded Best Network Coverage in 2019 by uSwitch. With over 32 million connections to the network, it runs 2G, 3G and 4G services across the UK, and operates its nationwide O2 Wifi service.
Products & Services
telecommunications services provider
Also Read: Everything Everywhere complaints email & Phone number
Hopefully, We helped you to get some genuine records for O2 Complaint information.
Use below complaint form to discuss problems you have had with O2, or how they have handled your complaints. Initial complaints should be directed to O2 directly. You can find complaint contact details for O2 above.
O2 Customer Complaints
Average rating: 5 reviews
Sep 24, 2022
City where company is located (optional): LINCOLN
I HAVE JUST READ YOUR MESSAGE, UNFORTUNATELY I HAVE TO CANCEL MY PAY AS YOU GO. DUE TO UNFORSEEN CIRCUMSTANCES I AM NO LONGER ABE TO KEEP THE PAY AS YOU GO. VERY SORRY FOR ANY INCONVIENCE.
Sep 17, 2022
City where company is located (optional): Christchurch
My contract had ended i went to christchurch to buy a new phone as my A50 had died two months before 02 in christchurch told me to wait two weeks which i did and they set me up with a new contract in my new name and a new phone and number i have recieved two bills for a phone that does not work and contract had finished i went into christchurch and the manager phoned 02 up i would like this resolved as soon as possible i do not wont to recieve another bill for this reply to firstname.lastname@example.org
Sep 3, 2022
City where company is located (optional): Ballymoney
I informed O2 that I had dropped my phone in a torrential downpour and I had to purchase a new one at Tesco as it was the only place to get one on a Sunday. They said I needed a PAC. They would not give it to me online. I explained that I needed a mobile immediately so I could phone my dad who was ill. I did not receive this code so I used the new phone. Unbeknown to me for a year O2 took monthly payments for the broken phone. When I contacted them I was told that as I did not activate the PAC they were entitled to continue charging me. I never heard anything more ridiculous. They refused to refund the money and said it is their policy to only award £50 for claims. O2 is the most unfair mobile provider on the market. I made the mistake of signing up for a pay monthly sim for my friend. I should have known better. I haven't received the sim and they are going to take the first payment on 18 July. How can this be legal? I am so upset I am changing my bank account so they cannot charge me and posting the sim back when it eventually arrives. Geeze it's almost impossible to post a compliant. They are beyond devious.