How to make a Complaint to GO Outdoors
GO Outdoors provides full complaints handling accessible initially by telephone on 0330 008 1555. If your complaint cannot be resolved at this stage, a series of steps to take and other contact options are available.
GO Outdoors complaint contacts like Phone, email and support form
Complaint via Phone number : 0330 008 1555
The Complaint via Email : firstname.lastname@example.org
Complaint via Support Form : GO Outdoors Support Form
GO Outdoors complaint website : gooutdoors.co.uk
Corporate Head Office address
Anglian Retail Park, 16 Anglia Pkwy S, Ipswich IP1 5QP
Also Read: Coral complaints email & Phone number
About GO Outdoors
GO Outdoors are the only UK outdoor retailer to offer good, better and best choices from a £10 walking shoe to a £900 air tent.
GO Outdoors are the UK’s Biggest Outdoor stores, with stores nationwide stocking all of your favourite outdoor brands.
Whether you are into Walking, Camping, Travelling, Running, Fishing, Climbing, Cycling, Horse Riding, Skiwear or Caravanning then we’ve got the gear for you.
Products & Services
Also Read: Jet2.com complaints email & Phone number
Hopefully, We helped you to get some genuine records for GO Outdoors Complaint information.
Use below complaint form to discuss problems you have had with GO Outdoors , or how they have handled your complaints. Initial complaints should be directed to GO Outdoors directly. You can find complaint contact details for GO Outdoors above.
GO Outdoors Customer Complaints
Average rating: 2 reviews
Dec 31, 2022
Royal scott wellies
City where company is located (optional): SHEFFIELD
I purchased a pair of royal scott wellies from go outdoors after one of their assistants assured me how good they were and that they had an offer on them.
After very little use one of the wellies split and let in water.
I contacted go outdoors and they told me to take the wellington to one of their stores to be inspected. I took the wellington to my nearest branch which was stocksbridge and their the assistant Lucy confirmed that the boot was in fact faulty. Then to my suprise she told me to take the wellington away and to dry out the lining as it was an health and safety issue, then i should take it to the sheffield branch some 12 miles away.
When i told her i was not prepared to do this she replied that their was nothing she could do for me then.
Since then i have been passed from one person to another from the customer care team for the last month, with them not replying to my emails or phone calls as they said they would.
I tried to voice my dissapointment on their reviews but they removed them , apparently they wipe them off and only show the positive ones, this being the reason i am writing on here.
Please beware of this company when thinking of making a purchase, as i dont think the warranty they give is worth a dam.
Sep 3, 2022
Customer Care team
Abysmal Customer Care from Go Outdoors .
Go Outdoors Customer 'Care' is the worst I have ever experienced. A refund was agreed for a pair of faulty walking boots but nearly two months later and a continuous exchange of more than 50 emails I am still waiting for payment. Despite being patient and polite, I have been sent down a frustrating trail of excuses, delaying tactics and lies, occasionally accompanied by a few half-hearted apologies. I will NEVER buy from this company again and am going to take legal action to get my money back.