Last updated on July 23rd, 2019
How to make a Complaint to Hermes
Complaints handling is available on the Hermes website via ‘Customer Support.’ The first step is to call on the complaints line 0330 333 6556 or 0844 272 7672. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.
Hermes complaint contacts like Phone, email and support form
Complaint via Phone number : 0330 333 6556 or 0844 272 7672
Reservations From UK:
Complaint via Email :
Complaint via Support Form : Hermes Support Form
Hermes complaint website : www.myhermes.co.uk
Corporate Head Office address
Capitol House, Capitol Blvd, Morley, Leeds LS27 0WH, UK
Also Read: Fedex complaints email & Phone number
myHermes was launched in 2009 in response to increased demand for a convenient, flexible and affordable consumer delivery solution. myHermes is now one of the leading online delivery solutions for anyone wanting to send a parcel.
Products & Services
Also Read: DPD complaints email & Phone number
Hopefully, We helped you to get some genuine records for Hermes Complaint information.
Use below complaint form to discuss problems you have had with Hermes, or how they have handled your complaints. Initial complaints should be directed to Hermes directly. You can find complaint contact details for Hermes above.
Hermes Customer Complaints
Average rating: 370 reviews
Dec 31, 2022
couriers / delivery
City where company is located (optional): London
Try to track down my internet order, only to find out from Hermes/Evri that the delivery was on its way back to the sender because they claim delivery was attempted over 4 consecutive days times. But I was at home all day on those 4 days that they claim to have attempted the delivery. I had no delivery and no missed delivery note either. Try to make contact with Hermes/Evri and only have digital assistance which offered no help at all. No e-mail or contact no on Hermes/Evri, had to use other sources to obtain a no. Avoid using this company at all costs. Spean a few pounds more and get much better services from other couriers. As they say, you get what you paid
Oct 29, 2022
Dropping off parcels
Ive just received a package that has been left on the pavement outside the wrong door.
No information was sent to me about what time or date of delivery was to be.
Quite honestly this is outrageous that a very expensive parcel was left out for anyone who was passing by to pick it up.
Fortunately for myself a very good friend has seen it and passed it on to myself.
I do not rate this service as it is unacceptable
Oct 29, 2022
If i could give 0 rating i would. My first experience i paid for next day delivery, Hermes rocked up 6 days later. This time they have had my parcel for 7 days, a parcel of birthday presents for my son whos birthday is in 2 days and they still havent given me a delivery date! Disgusting!