Hermes complaints number & email.

Hermes
Average rating:  
 370 reviews
 by Cecil
couriers / delivery
City where company is located (optional): London

Try to track down my internet order, only to find out from Hermes/Evri that the delivery was on its way back to the sender because they claim delivery was attempted over 4 consecutive days times. But I was at home all day on those 4 days that they claim to have attempted the delivery. I had no delivery and no missed delivery note either. Try to make contact with Hermes/Evri and only have digital assistance which offered no help at all. No e-mail or contact no on Hermes/Evri, had to use other sources to obtain a no. Avoid using this company at all costs. Spean a few pounds more and get much better services from other couriers. As they say, you get what you paid

 by Glyn moorhouse
Dropping off parcels

Ive just received a package that has been left on the pavement outside the wrong door.
No information was sent to me about what time or date of delivery was to be.
Quite honestly this is outrageous that a very expensive parcel was left out for anyone who was passing by to pick it up.
Fortunately for myself a very good friend has seen it and passed it on to myself.
I do not rate this service as it is unacceptable

 by Kerry

If i could give 0 rating i would. My first experience i paid for next day delivery, Hermes rocked up 6 days later. This time they have had my parcel for 7 days, a parcel of birthday presents for my son whos birthday is in 2 days and they still havent given me a delivery date! Disgusting!

 by Johann
Delivery Service
City where company is located (optional): London

Expected delivery on Friday. Got an update said unable to deliver and will try next day. Waited whole day at home for delivery. Got an update with a picture of the parcel in the VAN! saying that they were unable to deliver the parcel and no one was home. We also did not receive the missed delivery card through the letter box. WHAT A BUNCH OF LIES! If I can review with NO STARS, that's what I will do. Why do companies continue to use them as their courier?

 by RICHARD CARR
City where company is located (optional): SOUTHAMPTON

This company have made it near immposible to contact them regarding problems the autobot is a waste of time , and in my view is just a smoke screen.

 by LINDA
Delivery
City where company is located (optional): South yorkshire

One of your delivery drivers nearly gave us a heart attack knocking on my window,its a disabled bungalow,you need to talk to yourdrivers only knock on doors

 by Gordon Docherty
2DAY RETURN
City where company is located (optional): DUNFERMLINE

Truly dreadful.
Return parcen returned to me.
Second attempt to return...parcel at "our hub" for 28hrs without movement
Useless machine with inadequate speech recognition proports to be a complaints service.
I'm attempting to return an Amazon purchase and will NEVER voluntarily use Hermes for anything again.
A truly awful example of how to run a business....the DGAF approach

 by Rosida
Not receiving my parcel
City where company is located (optional): Crewe

They sent me email telliny me that my parcel have been sign and delivered successfully on the 22 December 21 which I didn't receive it
Once they said check on your neighbour bloody hell which neighbour? Who was signed it? Where is the photo?
I have been trying so many times telling them that I haven't received my
Parcel and When I asked them to send me a photo and signature the proof delivery they never answered me back
Until now I still not receive my parcel
And every time I tried tracking the number its alway says incorrect
They are so unprofessional this is so rubbish company
Don't trust them and never will use them

 by Sheila Jarvis
Hermes delivery and customer service

I arranged delivery by Hermes of a parcel on December 16 and it’s now December 30 and it hasn’t arrived . I’m unable to speak to a “ live” person as the automatic Customer Service is shocking . What do I do next ?

 by Darren O'Neill
Delivery

My parcel landed in the UK on the 14/11/21 yet still not delivered. Worst ever company worst ever customer services worst ever complaints department worst ever waste of money. Got 1 star as I could not leave blank

Hermes complaints number & email

Complaint Phone number: 0330 333 6556 or 0844 272 7672

Complaint Email:

Tweet: Hermes

Website: https://www.myhermes.co.uk

Head Office address: Capitol House, Capitol Blvd, Morley, Leeds LS27 0WH, UK

Get verified information about Hermes complaints email & Phone number. If you wish to complain to Hermes, call the complaints line on 0330 333 6556 or 0844 272 7672. There are full contact details and information about the complaint procedures on the Hermes website.

Last updated on July 23rd, 2019

How to make a Complaint to Hermes

Complaints handling is available on the Hermes website via ‘Customer Support.’ The first step is to call on the complaints line 0330 333 6556 or 0844 272 7672. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.
 
 

Hermes complaint contacts like Phone, email and support form

Complaint via Phone number : 0330 333 6556 or 0844 272 7672

Reservations From UK:

Complaint via Email :

Complaint via  Support Form :  Hermes Support Form

Hermes complaint website : www.myhermes.co.uk

Tweet: hermesparcels

Corporate Head Office address

Capitol House, Capitol Blvd, Morley, Leeds LS27 0WH, UK
 
 
Also Read: Fedex complaints email & Phone number
 
 

About Hermes

myHermes was launched in 2009 in response to increased demand for a convenient, flexible and affordable consumer delivery solution. myHermes is now one of the leading online delivery solutions for anyone wanting to send a parcel.
 
 

Products & Services

Parcel delivery
 
 
Also Read: DPD complaints email & Phone number
 
 
Hopefully, We helped you to get some genuine records for Hermes Complaint information.

Use below complaint form to discuss problems you have had with Hermes, or how they have handled your complaints. Initial complaints should be directed to Hermes directly. You can find complaint contact details for Hermes above.
 

 

Hermes Customer Complaints

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Hermes
Average rating:  
 370 reviews
 by Cecil
couriers / delivery
City where company is located (optional): London

Try to track down my internet order, only to find out from Hermes/Evri that the delivery was on its way back to the sender because they claim delivery was attempted over 4 consecutive days times. But I was at home all day on those 4 days that they claim to have attempted the delivery. I had no delivery and no missed delivery note either. Try to make contact with Hermes/Evri and only have digital assistance which offered no help at all. No e-mail or contact no on Hermes/Evri, had to use other sources to obtain a no. Avoid using this company at all costs. Spean a few pounds more and get much better services from other couriers. As they say, you get what you paid

 by Glyn moorhouse
Dropping off parcels

Ive just received a package that has been left on the pavement outside the wrong door.
No information was sent to me about what time or date of delivery was to be.
Quite honestly this is outrageous that a very expensive parcel was left out for anyone who was passing by to pick it up.
Fortunately for myself a very good friend has seen it and passed it on to myself.
I do not rate this service as it is unacceptable

 by Kerry

If i could give 0 rating i would. My first experience i paid for next day delivery, Hermes rocked up 6 days later. This time they have had my parcel for 7 days, a parcel of birthday presents for my son whos birthday is in 2 days and they still havent given me a delivery date! Disgusting!

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