Hermes complaints number & email.

Hermes
Average rating:  
 107 reviews
by Rhian Rees on Hermes
DELIVERY
City where company is located (optional): Crumlin

Expecting a delivery today, was in the house waiting and received an email saying my parcel had been delivered! They hadn't knocked the door or left a card. They took a picture of where they had left it wasn't even my house! they didn't leave it in any house they left in in a neighbours shed!! Horrendous i don't even think that they knocked my neighbours door either they just left it in a shed, didn't even try to find the house. My house has two plaques confirming the street name you can't miss it! what a joke, you cant even email to leave a complaint. DO NOT RECOMMEND AT ALL!! I'd give a zero rating if i could.

by J Neilson on Hermes
Parcel delivery

Did not deliver parcel. They have automated chat line which is not fit for purpose. They do not respond when contacted. We gave them our email and telephone number but they did not have the courtesy to get in touch. The company has just taken our parcel and left us without any answers One star as I had to give rating but would prefer zero.

by Steve Harper on Hermes
Delivery

I bought an item from e-bay which was posted to me on the 18/1. Since them it has become trapped for the last 6 days in the Hermes vortex, travelling perpetually between the "Hermes Network ?" and the Hermes national sorting hub.The worst thing however is you just cant speak to anyone to sort it out. The automated service eventually tells you Hermes has your parcel, and its on its way; It isnt. I strongly advise NOT using Hermes, they just dont care about you.

by Ena Hemms on Hermes
delivery

My parcel has been on the road for returning back to recipient from 24th December 2020 . Only for the parcel to be delivered back to myself on the 23rd January 2021 Ridiculous. Now it is in the hands of the delivery driver once again.

by Daniel Robertson on Hermes
Parcel to be sent
City where company is located (optional): South Wales

Disgusting service... We paid and booked in December. The parcel was never collected. Each time I call them, I get an automated reply of ' Your parcel is due to be collected today. It is now over a month and still no joy. I am so angry that there is no way of contacting them. I have called four times and have been cut off after a while on each occasion.

by emrys hendra on Hermes
missingpacel/delivery
City where company is located (optional): llanelli

parcel despatched 12 /1 2021 . has not been delivered or located since despite many enquires just being ignored .have all the id of the contract.refno:9756281251097284.where is my parcel .its accruing costs and personal data!!please resolve this issue and deliver my parcel.rates a zero.

by John Neilson on Hermes
non delivery
City where company is located (optional): ALHAURIN EL GRANDE

An absolutely useless company --do not use them. Impossible to contact if you have a Spanish postcode for delivery. Cannot phone and chat line does not function with Spanish postcode.

by Ann Hughes on Hermes
customer service
City where company is located (optional): UK

Hermes has one human working for them as far as I can see. I have been trying to obtain a refund for a parcel lost by them in December. I have used the automatic answering service and the on line chat (again automatic) and each session has proved fruitless. I would not give Hermes one star but am forced to by this automatic review.

by Regina Ikurusi-Mensah on Hermes
My order not delivered, tracking no 9708082623375961, parcel from Debenhams
City where company is located (optional): London

4

by Stephen Charles Jarvis on Hermes
Delivery of a parcel
City where company is located (optional): Snainton, Scarborough

I had a small parcel picked up from home on 12th Dec 2020 Hermes say they have had it since 15th Dec 2020 36 days ago and not yet delivered it. It is now 19 Jan. If I could rate them minus 10 I would I have tried many times to contact them but to no avail.

Hermes complaints number & email

Complaint Phone number: 0330 333 6556 or 0844 272 7672

Complaint Email:

Tweet: Hermes

Website: https://www.myhermes.co.uk

Head Office address: Capitol House, Capitol Blvd, Morley, Leeds LS27 0WH, UK

Get verified information about Hermes complaints email & Phone number. If you wish to complain to Hermes, call the complaints line on 0330 333 6556 or 0844 272 7672. There are full contact details and information about the complaint procedures on the Hermes website.

Last updated on July 23rd, 2019

How to make a Complaint to Hermes

Complaints handling is available on the Hermes website via ‘Customer Support.’ The first step is to call on the complaints line 0330 333 6556 or 0844 272 7672. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.
 
 

Hermes complaint contacts like Phone, email and support form

Complaint via Phone number : 0330 333 6556 or 0844 272 7672

Reservations From UK:

Complaint via Email :

Complaint via  Support Form :  Hermes Support Form

Hermes complaint website : www.myhermes.co.uk

Tweet: hermesparcels

Corporate Head Office address

Capitol House, Capitol Blvd, Morley, Leeds LS27 0WH, UK
 
 
Also Read: Fedex complaints email & Phone number
 
 

About Hermes

myHermes was launched in 2009 in response to increased demand for a convenient, flexible and affordable consumer delivery solution. myHermes is now one of the leading online delivery solutions for anyone wanting to send a parcel.
 
 

Products & Services

Parcel delivery
 
 
Also Read: DPD complaints email & Phone number
 
 
Hopefully, We helped you to get some genuine records for Hermes Complaint information.

Use below complaint form to discuss problems you have had with Hermes, or how they have handled your complaints. Initial complaints should be directed to Hermes directly. You can find complaint contact details for Hermes above.
 

 

Hermes Customer Complaints

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Hermes
Average rating:  
 107 reviews
by Rhian Rees on Hermes
DELIVERY
City where company is located (optional): Crumlin

Expecting a delivery today, was in the house waiting and received an email saying my parcel had been delivered! They hadn't knocked the door or left a card. They took a picture of where they had left it wasn't even my house! they didn't leave it in any house they left in in a neighbours shed!! Horrendous i don't even think that they knocked my neighbours door either they just left it in a shed, didn't even try to find the house. My house has two plaques confirming the street name you can't miss it! what a joke, you cant even email to leave a complaint. DO NOT RECOMMEND AT ALL!! I'd give a zero rating if i could.

by J Neilson on Hermes
Parcel delivery

Did not deliver parcel. They have automated chat line which is not fit for purpose. They do not respond when contacted. We gave them our email and telephone number but they did not have the courtesy to get in touch. The company has just taken our parcel and left us without any answers One star as I had to give rating but would prefer zero.

by Steve Harper on Hermes
Delivery

I bought an item from e-bay which was posted to me on the 18/1. Since them it has become trapped for the last 6 days in the Hermes vortex, travelling perpetually between the "Hermes Network ?" and the Hermes national sorting hub.The worst thing however is you just cant speak to anyone to sort it out. The automated service eventually tells you Hermes has your parcel, and its on its way; It isnt. I strongly advise NOT using Hermes, they just dont care about you.

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