Last updated on July 23rd, 2019
How to make a Complaint to Hermes
Complaints handling is available on the Hermes website via ‘Customer Support.’ The first step is to call on the complaints line 0330 333 6556 or 0844 272 7672. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.
Hermes complaint contacts like Phone, email and support form
Complaint via Phone number : 0330 333 6556 or 0844 272 7672
Reservations From UK:
Complaint via Email :
Complaint via Support Form : Hermes Support Form
Hermes complaint website : www.myhermes.co.uk
Corporate Head Office address
Capitol House, Capitol Blvd, Morley, Leeds LS27 0WH, UK
Also Read: Fedex complaints email & Phone number
myHermes was launched in 2009 in response to increased demand for a convenient, flexible and affordable consumer delivery solution. myHermes is now one of the leading online delivery solutions for anyone wanting to send a parcel.
Products & Services
Also Read: DPD complaints email & Phone number
Hopefully, We helped you to get some genuine records for Hermes Complaint information.
Use below complaint form to discuss problems you have had with Hermes, or how they have handled your complaints. Initial complaints should be directed to Hermes directly. You can find complaint contact details for Hermes above.
Hermes Customer Complaints
Average rating: 107 reviews
Jul 22, 2021
City where company is located (optional): Crumlin
Expecting a delivery today, was in the house waiting and received an email saying my parcel had been delivered! They hadn't knocked the door or left a card. They took a picture of where they had left it wasn't even my house! they didn't leave it in any house they left in in a neighbours shed!! Horrendous i don't even think that they knocked my neighbours door either they just left it in a shed, didn't even try to find the house. My house has two plaques confirming the street name you can't miss it! what a joke, you cant even email to leave a complaint. DO NOT RECOMMEND AT ALL!! I'd give a zero rating if i could.
Jul 22, 2021
Did not deliver parcel. They have automated chat line which is not fit for purpose. They do not respond when contacted. We gave them our email and telephone number but they did not have the courtesy to get in touch. The company has just taken our parcel and left us without any answers One star as I had to give rating but would prefer zero.
Jul 22, 2021
I bought an item from e-bay which was posted to me on the 18/1. Since them it has become trapped for the last 6 days in the Hermes vortex, travelling perpetually between the "Hermes Network ?" and the Hermes national sorting hub.The worst thing however is you just cant speak to anyone to sort it out. The automated service eventually tells you Hermes has your parcel, and its on its way; It isnt. I strongly advise NOT using Hermes, they just dont care about you.