Freeview Customer Service: Phone, Email, Contacts.

I am complaining that a great number of programs, that advertise they have subtitles, DO NOT!! Being deaf, I'm very limited to what I can watch. Why are programs advertised as being with subtitles, and yet, when I press my subtitle button, it comes up with NO DATA. Will this be fixed?

I am complaining about the time moto GP is put on tv tonight 11.00_12.00! When it could be put on 17.00_18.00 moto Gp highlights is up to date recording,when programs at 17.00_18.00 are all old recordings,(ie OLD HAT!) I have to start work at 5am in morning And pay a stupid amount for tv licence. So can somthing be done! Thank you.

Please when do you consider people with health issues and have to stay in, we enjoy watching tv, this bank holiday there is just nothing decent to watch, I thought ok a bit of Agatha Christie, oh I saw that one yesterday, ok I turned to repair shop oh I remember that one i saw a short while ago, so now the Smurf’s are on, we are both in our 60’s i tell you, with all the programs that have been on over the years and there’s been a lot.. so can you tell me WHY do you put on the same old thing time and time and time and time and time and time again, it’s boring, there must be soo many other programmes you could put on free view tv , come on pull your finger out and put something different on….. and please don’t tell me to watch box sets or to get sky or watch catchup because what if you can’t work those things out….I remember bank holiday having wonderful films on and better programs ….
Disappointing……and most people I talk to agree with me…

channel 20 Drama, why keep repeating the TV detectives, it really gets boring, channel 10 itv3 getting just the same, should both be renamed such as Dull, Boring, i have ceased watching TV detuned all Freeview channels and cancelled tv licence legally have got valid paper licence which states NO LICENCE REQUIRED i have no plans to ever change back, tv is the best advert for radio.

The Freeview signal in my area is appalling. The Storeton transmitter seems unable to provide a stable signal. It's constantly pixelating and forces me to constantly retune the TV, with varying results; eg: loss of channels such as BBC1 North West, which either vanish or are so pixelated, it's unwatchable.

Freeview is breaking the law ,ten minutes of program five minutes of advert. Lets take them to court ,ever tried watching Reality you go to sleep during the adverts, they make it as difficult as possible to make a complaint,try and confuse everyone ,so lets do it ,they will try every trick in the book to stop us but kets do it ,breaking the law get out of it ??

I have used Auto Set-up & Update channel list several times but I am not receiving either the "Sony Channel" on 49 or the "Christmas Movies" on 51. The TV comes via the Caradon Transmitter. Can you please explain.

Thank you,

John Davy

The REALLY channel used to show 2 episodes of Homes Under The Hammer each morning from 8 am to 10 am Now they only show 1 episode and these episodes were only shown again very recent;y

Following the upgrade at Winter Hill on Wednesday I can only access 6 channels on one TV and only channels from channel 22onwards on a SMART TV. I have retuned both of these TV's several times but can't get my previous channels back. I rang Freeview earlier today and I explained that I have 1 TV in the living room which is connected through Virgin Media, I have 1 SMART TV in the back room which is connected to the aerial on the roof and I have 1 TV in a bedroom which is also connected to the aerial on the roof. My aerial was fitted about 10 years ago and I have not had any issues with any of the TV's until now. The man I spoke to in the customer services helpline department advised me that because the TV in the living room that is connected through Virgin Media is still receiving all channels I would have to pay to have an engineer out to check the aerial on the roof. I am absolutely appalled that due to no fault of my own I an expected to pay for an engineer to come out and check my aerial that I know does not have any problem with it. It may need to be moved slightly to get a reception that enables me to watch all BBC and TV channels that I could access before Wednesday. At the very least I expect whoever ordered the work to be carried out on the Winter Hill transmitter to pay for an engineer to check my aerial NOT ME.

I look forward to receiving a response. If I don't get a response with 7 days I will take my complaint to OFTEL

Recently various Freeview channels have started to employ a boring, totally unnecessary addition to the commentary of comedy series. These programs are designed to carry any information that a viewer would need. It is very annoying and ruins the program. Please, please remove these comments.