DPD complaints number & email.

DPD
Average rating:  
 36 reviews
 by Robyn
DPD

I was given a 1 hour time slot which I was home for. I then get a text to say “sorry we missed you” They never once rang the bell to try and deliver my parcel! They even took a photo of the outside of my building but never attempted to come inside!

 by "HAPPY" customer
Parcel delivery
City where company is located (optional): Kidderminster

SHAME ON YOU DPD! all the lazy and incompetent drivers are at your company! but not only the drivers..... the "customer help service" are at the same level....SHAME!!!

 by Chris
Home Delivery
City where company is located (optional): Rushden

The driver posted a "missed you" card but didn't even knock, my front door is about 6 yards from my sofa, by the time i put my shoes on and got to my gate & called after him he just got in & drove off (he was 20 yards away). My neighbour has cctv & said he didn't see him knocking on the cameras. Absolutely disgraceful & has cost me money as i paid for a specific delivery time & date. Not the first time either but do not know if it was the same driver (Theo this time).

 by clive wale
delivery
City where company is located (optional): SOUTHAM

absoulute disgrace not FIT for a courier service claim to be at my address 3 times!!they have a so called picture of my front door i suggest its an historic picture as NO ONE pressed or knocked the door!!
they will compensate me

 by Debbie
Delivery driver
City where company is located (optional): Glasgow

Driver just tried to refuse to deliver medical supplies because he was asked to cover his mouth or wear a mask due to our household being clinically extremely vulnerable to covid.

Beyond angry!

 by Jeff Oakes
delivery

found a card behind my door with instruction ring 077............... ASAP, no name, no reason given. When I phone I was told an expensive parcel for someone else had been mistakenly delivered to my house a few days earlier. Photos to 'prove' this showed my old front door that had been changed over i year earlier. Disgusting Behaviour!!!

 by D Raistrick
Van driver
City where company is located (optional): Sheffield

I've just been driving home on the 20/10/21 at 20.15 on East bank road Sheffield when one of your vans was being driven like a complete idiot I managed to get a reg but unsure if it's correct. First he was racing a Volvo s40 heading to east bank. He was doing well over the speed limit, he then went through a red light at the start of East bank road before undertaking a car. Has we got near the medical center he overtook a car into on coming traffic on a pelican crossing before cutting back in front of the car and speeding down northern avenue. Please have words before the idiot kills someone.

 by Karen
delivery

Just received a text saying they were unable to delivery my parcel! I am in the house no-one attempted to deliver the parcel plus front door open why didn't they just put it inside? Awful company this is just one of many issues with them.

 by Sandra Watt
Parcel Delivery

Worst company I have ever had to deal with.Not my choice but Amazon were using the services of DPD. Continually change of day of delivery anzon and d when I finally got a delivery day with a one hour time slot, I had already cancelled my parcel via Amazon and been refunded. So first driver arrived on time and took parcel back to be returned to Amazon. Then 2 days later I get another one hour time slot when I was at a meeting which I had to cancel and return home to be here to return parcel with driver again. However, 3 hours later driver has still not arrived so I tried to phone DPD and phone kept cutting off. I have sent email to them now but not expecting any quick response ....awful company.

 by Lee Raymond Knight
City where company is located (optional): Harlow, Essex

My daughter sent a lovely bunch of flowers to us to celebrate our 51st Wedding anniversary we live in a small block of 12 flats on the first floor. The driver left the flowers in the vestibule on the ground floor, he did not press our Intercom let alone try to get into the flats, my wife was home all day, the first she knew was when she got a message saying the flowers had been delivered. The flowers were in the vestibule along with a DPD card which says-WE HAVE LEFT YOUR PARCEL IN A SECURE PLACE! Underneath it states-We really wanted to deliver your parcel to you in person, but as you weren't in, the sender has allowed us to leave it in a safe place, all completely untrue. It seems to me that delivery drivers don't want to do their job properly these day's, we have also had the same problem with Hermes. Trying to complain to the respective companies is also a joke, you either get a recorded message or an online alternative, you just don't get the chance to actually spend an actual Human being. Absolutely disappointed and disgusted.

DPD complaints number & email

Complaint Phone number: 0121 275 0500

Complaint Email: credit@dpd.co.uk

Tweet: DPD

Website: https://www.dpd.co.uk/

Head Office address: Po Box 6979, Roebuck Lane, Smethwick, B66 1BN

Get verified information about DPD complaints email & Phone number. Call 0121 275 0500 to make a complaint to DPD about their service. They expect to be able to resolve the majority of complaints at this stage, but if not there are basic further steps to take to seek a resolution. The website explains things clearly.

Last updated on July 23rd, 2019

How to make a Complaint to DPD

DPD operates an easy to follow complaints procedure. The first step is to call the complaints line on 0121 275 0500. If yours is not, then the subsequent steps to take are clearly shown on the website.

Full contact details are listed long with how DPD will handle your complaint and what they require from you.
 
 

DPD complaint contacts like Phone, email and support form

Complaint via Phone number : 0121 275 0500

Reservations From UK:

Complaint via Email : credit@dpd.co.uk

Complaint via  Support Form : DPD Support Form

DPD complaint website : www.dpd.co.uk

Tweet: dpd_uk

Corporate Head Office address

Po Box 6979, Roebuck Lane
Smethwick
B66 1BN
 
 
Also Read: DHL complaints email & Phone number
 
 

About DPD

DPD is one of the UK’s leading time-critical carriers and can satisfy all your distribution needs, whether your consignments are for the UK or elsewhere in the world.
 
 

Products & Services

Parcel delivery, EMS, freight forwarding, third-party logistics
 
 
Also Read: Citysprint complaints email & Phone number
 
 
Hopefully, We helped you to get some genuine records for DPD Complaint information.

Use below complaint form to discuss problems you have had with DPD, or how they have handled your complaints. Initial complaints should be directed to DPD directly. You can find complaint contact details for DPD above.
 

 

DPD Customer Complaints

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DPD
Average rating:  
 36 reviews
 by Robyn
DPD

I was given a 1 hour time slot which I was home for. I then get a text to say “sorry we missed you” They never once rang the bell to try and deliver my parcel! They even took a photo of the outside of my building but never attempted to come inside!

 by "HAPPY" customer
Parcel delivery
City where company is located (optional): Kidderminster

SHAME ON YOU DPD! all the lazy and incompetent drivers are at your company! but not only the drivers..... the "customer help service" are at the same level....SHAME!!!

 by Chris
Home Delivery
City where company is located (optional): Rushden

The driver posted a "missed you" card but didn't even knock, my front door is about 6 yards from my sofa, by the time i put my shoes on and got to my gate & called after him he just got in & drove off (he was 20 yards away). My neighbour has cctv & said he didn't see him knocking on the cameras. Absolutely disgraceful & has cost me money as i paid for a specific delivery time & date. Not the first time either but do not know if it was the same driver (Theo this time).

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