Grand Central Railway Customer Service: Phone, Email, Contacts.

Grand Central Railway
Average rating:  
 2 reviews
 by Harry Garrick

The other day, on my first-ever GC train ride, I unintentionally left my phone there (though I thought I had put it in my pocket; it must have slid down the edge of the seat). When I called customer service, the agent on the other end was really helpful in finding a staff member on that train. They called me back and said they would drop me my phone, which I could pick up the following day. It was a wonderful first encounter with Grand Central because it's not often that you have a succession of incredibly helpful people, especially so rapidly.

 by George Faulkner

Even if the actual rail service is frequently terrible (as is the case with all UK enterprises, regrettably), the employees are always incredibly kind and helpful despite this. Recently, Elaine and the rest of the personnel on the KGX->Bradford Interchange train (7:49 train, 3/06/22) were incredibly amazing in this annoying scenario and made sure every passenger was okay. Really excellent customer service, and they should all be commended.

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Phone number: 0345 603 4852

Email: customer.services@grandcentralrail.com

Head Office address: Northern House, Rougier St, York YO1 6HZ, UK

Grand Central Railway complaints number & email

Last updated on February 3rd, 2024

How to make a Complaint to Grand Central Railway

Complaints handling is available on the Grand Central Railway  website via ‘Customer Support.’ The first step is to call on the complaints line 0345 603 4852. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.

Grand Central Railway complaint contacts like Phone, email and support form

Complaint via Phone number : 0345 603 4852

Reservations From UK: 0345 603 4852

Complaint via Email : customer.services@grandcentralrail.com

Complaint via  Support Form : Grand Central Railway Support Form

Grand Central Railway complaint website : www.grandcentralrail.com

Tweet: GC_Rail

Corporate Head Office address

Northern House, Rougier St, York YO1 6HZ, UK

Also Read: Govia Thameslink Railway complaints email & Phone number

Grand Central Railway Business Hours

Monday: 9am – 5pm
Tuesday: 9am – 5pm
Wednesday: 9am – 5pm
Thursday: 9am – 5pm
Friday: 9am – 5pm
Saturday: Closed
Sunday: Closed

About Grand Central Railway

Grand Central is an open-access operator of train services in the United Kingdom. It has operated passenger rail services on the East Coast Main Line from Sunderland to London King’s Cross since December 2007.

More contact number’s of Grand Central Railway

Changing your ticket: 0371 244 0216
Buying your ticket: 0344 811 0071
Lost property: 0345 603 4852
Travel assistance: 0344 811 0072
Text relay: 18001 0344 811 0072
Web bookings & print-your-own-tickets support: 0371 244 0216
On-board Wi-Fi support: 0208 028 0371
National Rail Enquiries: 0345 748 4950
Train Tracker: 0871 200 49 50

Products & Services

Also Read: Glasgow Airport complaints email & Phone number

Hopefully, We helped you to get some genuine records for Grand Central Railway Complaint information.

Use below complaint form to discuss problems you have had with Grand Central Railway, or how they have handled your complaints. Initial complaints should be directed to Grand Central Railway directly. You can find complaint contact details for Grand Central Railway above.

People Also Ask

Q: Where is Grand Central Railway head office Address?
A: Northern House, Rougier St, York YO1 6HZ, UK

Q: Who is the CEO of Grand Central Railway Company?
A: Richard McClean was CEO of Grand Central Railway Company.

Q: What are Grand Central Railway Business Hours?
A: Monday – Friday 9am to 5pm and Saturday & Sunday was Closed.

Q: What is the Email of Grand Central Railway Company?
A: Email: customer.services@grandcentralrail.com

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Grand Central Railway Customer Complaints

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Grand Central Railway
Average rating:  
 2 reviews
 by Harry Garrick

The other day, on my first-ever GC train ride, I unintentionally left my phone there (though I thought I had put it in my pocket; it must have slid down the edge of the seat). When I called customer service, the agent on the other end was really helpful in finding a staff member on that train. They called me back and said they would drop me my phone, which I could pick up the following day. It was a wonderful first encounter with Grand Central because it's not often that you have a succession of incredibly helpful people, especially so rapidly.

 by George Faulkner

Even if the actual rail service is frequently terrible (as is the case with all UK enterprises, regrettably), the employees are always incredibly kind and helpful despite this. Recently, Elaine and the rest of the personnel on the KGX->Bradford Interchange train (7:49 train, 3/06/22) were incredibly amazing in this annoying scenario and made sure every passenger was okay. Really excellent customer service, and they should all be commended.

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