Eurostar Customer Service: Phone, Email, Contacts.

Eurostar
Average rating:  
 2 reviews
 by Miles Clifton

We had to quickly return from Lille to London yesterday due to a family emergency. Despite our extreme anger, Simon at Lille Europe station calmly arranged for us to have replacement seats on the next train that would leave. He was incredibly helpful and understanding. Fantastic service, Simon. You are a credit to the business. Many thanks!

 by Ralph Darby

I used them several times between Brussels and London without any issues. It's even sweeter when you acquire a ticket on special (€29 one way). Trains are swift, pleasant, clean, and on time. Their Wi-Fi is just dead, so the Internet is the only issue. And the waiting spaces both in Brussels and London are pretty inconvenient, to put it simply. The security procedures to get to the train might be exhausting, too.

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Phone number: 03432 186 186

Email: press.office@eurostar.com

Head Office address: Euston Rd., London NW1 2QP, UK

Eurostar complaints number & email

Last updated on February 3rd, 2024

How to make a Complaint to Eurostar

Eurostar operates an easy to follow complaints procedure. The first step is to call the complaints line on 03432 186 186. They say the vast majority of complaints are successfully resolved at this stage. If yours is not, then the subsequent steps to take are clearly shown on the website.

Full contact details are listed long with how Eurostar will handle your complaint and what they require from you.

Eurostar complaint contacts like Phone, email and support form

Complaint via Phone number : 03432 186 186

Reservations From UK: 03432 186 186

Complaint via Email : press.office@eurostar.com

Complaint via  Support Form : Eurostar Support Form

Eurostar complaint website : www.eurostar.com

Tweet: eurostaruk

Corporate Head Office address

Euston Rd., London NW1 2QP, UK.

Also Read: Europcar complaints email & Phone number

Eurostar Business Hours

Monday: 8am – 6pm
Tuesday: 8am – 6pm
Wednesday: 8am – 6pm
Thursday: 8am – 6pm
Friday: 8am – 6pm
Saturday: 8am – 3pm
Sunday: 8am – 3pm

About Eurostar

Eurostar is a high-speed railway service, all its trains traverse the Channel Tunnel between the United Kingdom and France, owned and operated separately by Getlink.

More contact number’s of Eurostar

Phone Bookings: (+44) 03432 186 186
Club Eurostar: 03432 186 186
Baggage Services: (+44) 03448 225 822
Lost Property: (+44) 03448 224 411

Products & Services

Also Read: Enterprise complaints email & Phone number

Hopefully, We helped you to get some genuine records for Eurostar Complaint information.

Use below complaint form to discuss problems you have had with Eurostar, or how they have handled your complaints. Initial complaints should be directed to Eurostar directly. You can find complaint contact details for Eurostar above.

People Also Ask

Q: Where is Eurostar head office Address?
A: Euston Rd., London NW1 2QP, UK.

Q: Who is the CEO of Eurostar Company?
A: Gwendoline Cazenave was CEO of Eurostar Company.

Q: What are Eurostar Business Hours?
A: Monday – Friday 8am to 6pm and Saturday & SUnday was 8am to 3pm

Q: What is the Email of Eurostar Company?
A: Email: press.office@eurostar.com

Other Complaints

 

Eurostar Customer Complaints

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Eurostar
Average rating:  
 2 reviews
 by Miles Clifton

We had to quickly return from Lille to London yesterday due to a family emergency. Despite our extreme anger, Simon at Lille Europe station calmly arranged for us to have replacement seats on the next train that would leave. He was incredibly helpful and understanding. Fantastic service, Simon. You are a credit to the business. Many thanks!

 by Ralph Darby

I used them several times between Brussels and London without any issues. It's even sweeter when you acquire a ticket on special (€29 one way). Trains are swift, pleasant, clean, and on time. Their Wi-Fi is just dead, so the Internet is the only issue. And the waiting spaces both in Brussels and London are pretty inconvenient, to put it simply. The security procedures to get to the train might be exhausting, too.

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