easyJet complaints number & email.

THIS IS THE WORST AIRLINE *EVER*!! Endlessly delaying a flight LATE NIGHT, to then cancelling it! Telling 2 young girls they’ll rebook and put them up in a hotel...they did, but when they got to the hotel, next to the airport, 95% of the stranded passengers “got in”...but not my daughter and her friend! They said to go back to the Airport! And once there, the RUDE, HORRIBLE EasyJet desk guy said they had another hotel, 45 min AWAY, and these girls HAD TO PAY THEIR OWN CAB THERE AND BACK TOMORROW MORING!!! It is now 3:15AM in Berlin and my daughter and friend JUST GOT TO THIS HOTEL!!! These pieces of crap wouldn’t even help my daughter GET a taxi at (what was then)1:30AM!!!
This is a HORRIBLE AIRLINE, HORRIBLE STAFF, JUST HORRIBLE EVERYTHING!! DO NOT! NOT! NOT! EVER TAKE THIS AIRLINE!!!!!!!!!!

When flying back from Larnaca Cyprus. The printed off Boarding Pass was not accepted as a Boarding Pass and the Passenger Location Form had to be shown.
Why is this when the printed off form states it is a Boarding Pass? This caused quite some hold up.

Flight back to Gatwick from Rhodes sent away to redo PLF,,14/09/2021, we had partially checked in, they closed the Gate just before we had finished, then they charged us to book our cases back in, saying it was excess baggage, on receipt of paying there is no weight, they were very rude, flight was due out 20.50, we had got to the check in, at 18.50, so we was in a long queue anyway, they were still checking passengers in while we doing our PLF, we feel that we were treated unfairly, under the circumstances there should have been an English easyjet rep to help, flight was delayed anyway by 1 hour cause of violent thunderstorm, we booked this flight 2 years ago, extra legroom, we were sitting in row 12d
13 a 13 b 13 so we had payed for more baggage anyway, its a bit unfair that the check in was closed while we were doing our PLF, it says were charged excess baggage , which wasnt the case, we had downloaded our boarding passes, we believe you do not charge for late check in,as a few minutes isnt exactly late, booking ref, K1J1N55

Hello to the customer service of EASYJET.

Filling a complaint on check-in flight attend regarding flight EJU2563 date 26-08-2021 that she did at about 07:15 am.

My name is AMOS TALMOR and together with my wife MARTA TALMOR we fell victim to a serious mistake made by a representative of your company at the airport in MALPENSA MILANO.

I'll start with the main issue and continue to expand later: We arrived at your CHECK-IN on August 26 at around 07:15 in the morning after a night in a hotel near the airport and returned the rental car at 07:00 in Terminal 1 and all with the aim of taking the pre-paid flight EJU2563 to TEL AVIV.
This is where the problem begins: Your flight attendant at the Chek-In, after checking all the documents, gave us boarding passes (clear photo attached) in which she instructed us to go to the A-28 gate (clearly written) to wait for the flight.
Remember: Since this is the first time since the Corona that we are flying with EASYJET from Terminal 1.
we of course went to the A-28 gate (on the way at 07:45 we even purchased products at Duty-Free see attached receipt photo). We sat and waited until about 08:30 and saw no sign of our flight at the A-28 counter we went to check and were surprised to find that the flight actually leaves at gate B-28 which is after an amok run (I am about 73 years old) that we did in the direction, took us about 10 minutes reach the B-28 gate, then the flight attendant at gate B-28 informed us that the flight had been closed and we were guilty of not arriving on time. We explained that this is DUE TO EASYJET STAFF MISTAKE and begged to open the door for us which was only because of the mistake of the check-in flight attendant of EASYJET, even though it was about 08:40, it did not help that we really asked to help us.
The gate manager also accused us that because of our shopping we were delayed when we showed her shopping at 07:45 she changed the explanation and said we were guilty because we did not check the flight schedule all the time.

At last, I bought 2 special tickets from WIZZ (flying the very same day at 16:20) that cost me Euro 170 (attached is the receipt)!

Now, my claim from EASYJET, I demand from you adequate and fair compensation for your mistake and for having at my age (age 73) run like crazy towards Gate B-28 which is so far away from the gate that your representative wrote on the boarding pass explicitly written A-28. For the terrible mental anguish, for the terrible compulsion that obliges us to leave the flight zone, ie to return to Terminal 1 and check at WIZZ counters with 7 hours of waiting in the field to do security checks again (all over again) and a whole day is wasted because of your mistake.

i booked a holiday to santa ponsa with you 3 months agowith 11 days to go i received an email telling me the hotel i had booked was closed that week (which was a complete lie) and you had moved me to another hotel which was in a totally different resort my son was booked into the hotel in santa ponsa and easyjet had took it upon them selfs without contacting or consulting me to change my holiday to palma nova.what kind of totally arrogant and ignorant staff do you employ
i advise all who read this NEVER book a holiday with easyjet

My family are not able to take an Easyjet flight to Portugal, August 4th returning August 15, due to current travel restrictions in Portugal which require us to quarantine on arrival in Portugal for 14 days at a place indicated by the Portuguese health authority...". Easyjet's "Pledge" promises to provide flexible options, "...even if your flight is still operating...":
1. Transfer your flight; 2. Request a flight voucher; 3. Request a refund.
I requested a refund and the Easyjet agent told me I was only eligible for a flight change as the flight is still operating. This is contrary to Easyjet's Pledge and their flexible options. The agent could not explain why I was not entitled to vouchers or a refund and refused to let me talk to her manager; just told me to send in a complaint!

I renewed by Easyjet Plus membership a few days ago.
On receiving conformation I see that my membership expires in September 2021. Hardly a year's subscription!
Please rectify,
Regards, David Ewart

When the customer service member just hangs up when you ask why friends you were travelling with have received full refund, giving their booking ref to be transparent, & you have not, nine months later. That is not a good service.

Since May 2020 to December 2020 emailed Easyjet13 times wrote a letter, no reply/response to anything.

Sent another letter to Easyjet Head Office to inform them I am taking them to the small claims court only to be informed by the post office that Easyjet head office is not accepting any mail, Easyjet are doing everything and anything not be accountable to their paying customers!!! after Covid-19 they will be looking for our business and I for one will never get involved with Easyjet again, a thoroughly discusting company the way they are treating their customers.

I am still waiting for the refund for the canceled flight in May.

When I send Emails to you your reply is you will reply within 48 Hours

this is a joke you never do how much longer do have to wait?