Last updated on July 23rd, 2019
How to make a Complaint to DHL
Complaints handling is available on the DHL website via ‘Customer Support.’ The first step is to call on the complaints line 0345 072 0278. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.
DHL complaint contacts like Phone, email and support form
Complaint via Phone number : 0345 072 0278
Reservations From UK:
Complaint via Email :
Complaint via Support Form : DHL Support Form
DHL complaint website : dhl.co.uk
Corporate Head Office address
Unit 1, Horton Road
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DHL Complaint Hours
8 am to 5:30 pm, Monday to Friday.
DHL International courier, parcel, and express mail division of the German logistics company Deutsche Post DHL. Deutsche Post DHL is the world’s largest logistics company, particularly in sea and air mail.
Products & Services
DHL Express Worldwide
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Hopefully, We helped you to get some genuine records for DHL Complaint information.
Use below complaint form to discuss problems you have had with DHL, or how they have handled your complaints. Initial complaints should be directed to DHL directly. You can find complaint contact details for DHL above.
DHL Customer Complaints
Average rating: 9 reviews
Jun 9, 2021
City where company is located (optional): Swansea
Just received a long awaited package (several months) eventually delivered today by DHL. Parcel was damaged, the box was split completely down one corner, it had been crushed down, there were two puncture holes in the top and the contents were covered in dust. The delivery driver when questioned simply replied "Nothing to do with me, that's what it was like when I picked it up from the depot"
Will never use DHL if I have to send anything and looking at the reviews and complaints from other people, I am surprised they still have any customers in this country!
Jun 9, 2021
City where company is located (optional): MORECAMBE
I am waiting in yet again for the collection courier to arrive - late as usual
To call to request the whereabouts of the courier costs me 7p per minute and the same to complain.
Often the courier does not show up until the following day and often not then either
Aug 5, 2020
Personal goods of 3kg
City where company is located (optional): London
To whom this may concern it more than disheartening having to pay a large sum of money to receive a 3kg used item and now expected to pay again in Uk after all the unscrupulous stress from your replicable company. I’m more than willing to have the goods returned if this is the case rather than paying extraordinary cost for the items.
They are all personal goods neither is it for sale.