Last updated on July 23rd, 2019
How to make a Complaint to DHL
Complaints handling is available on the DHL website via ‘Customer Support.’ The first step is to call on the complaints line 0345 072 0278. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.
DHL complaint contacts like Phone, email and support form
Complaint via Phone number : 0345 072 0278
Reservations From UK:
Complaint via Email :
Complaint via Support Form : DHL Support Form
DHL complaint website : dhl.co.uk
Corporate Head Office address
Unit 1, Horton Road
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DHL Complaint Hours
8 am to 5:30 pm, Monday to Friday.
DHL International courier, parcel, and express mail division of the German logistics company Deutsche Post DHL. Deutsche Post DHL is the world’s largest logistics company, particularly in sea and air mail.
Products & Services
DHL Express Worldwide
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Hopefully, We helped you to get some genuine records for DHL Complaint information.
Use below complaint form to discuss problems you have had with DHL, or how they have handled your complaints. Initial complaints should be directed to DHL directly. You can find complaint contact details for DHL above.
DHL Customer Complaints
Average rating: 30 reviews
Oct 29, 2022
I was told my parcel was delivered by DHL. I have a door camera and was in at the time it said it was delivered.You can not speak to anyone at DHL just emails which could take up to 72 hours to be answered.I was told to get in touch with the company I brought it from no responsiabilty for them DHL lying about the deliverey.
Sep 24, 2022
City where company is located (optional): Doncaster
Got text saying sorry we missed you when i havent been out the house. Definitely no one knocked at my door . Only ordered product because of next day delivery
Sep 24, 2022
City where company is located (optional): Grimsby
Informed via text message at 8.49 am that a parcel was due to be delivered that day between 12.57-13.57. That would be fine as I was working from home, been up since 7am.
I then get a text pop up at 13.03 saying, sorry we missed you??
I went to the door and there was a card, bog standard we called you were out. I put the reference number in the laptop and there pops up a picture of my car in my drive, and a statement sorry you were out.
No where, and I mean no where could I find an e-mail or phone number, the website takes you round in circles to stop you complaining, I eventually found a phone number on a separate google search (0121 275 0500), 'easy to follow complaint procedure', again round in circles no one to speak with. I have been in my home since 7am, I am still in my home at 2pm, I live in a quiet street, no kids home, no radio and I can hear my cat meow at the door to come in, but apparently I missed Julius knocking on my door!
What a crap service, tight schedule means no time to deliver does it, then when you are on the round about phone call they say 'we wont ask you to sign for your parcel, we will just take a picture of it in your door way!'. What a bloody liberty expecting me to be free in a few hours notice then telling me I was not in.
I also found the complaints e-mail on a further google search, firstname.lastname@example.org, and think I will write to them at the office too PO Box 6979, Roebuck Lane. Smethwick B66 1BN and enquire after Julius's health as he seems to be either wearing mittens already or incapable of knocking on a door.
I feel more like Victor Meldrew every day!!!