DHL Customer Service: Phone, Email, Contacts.

I was told my parcel was delivered by DHL. I have a door camera and was in at the time it said it was delivered.You can not speak to anyone at DHL just emails which could take up to 72 hours to be answered.I was told to get in touch with the company I brought it from no responsiabilty for them DHL lying about the deliverey.

Got text saying sorry we missed you when i havent been out the house. Definitely no one knocked at my door . Only ordered product because of next day delivery

Informed via text message at 8.49 am that a parcel was due to be delivered that day between 12.57-13.57. That would be fine as I was working from home, been up since 7am.

I then get a text pop up at 13.03 saying, sorry we missed you??

I went to the door and there was a card, bog standard we called you were out. I put the reference number in the laptop and there pops up a picture of my car in my drive, and a statement sorry you were out.

No where, and I mean no where could I find an e-mail or phone number, the website takes you round in circles to stop you complaining, I eventually found a phone number on a separate google search (0121 275 0500), 'easy to follow complaint procedure', again round in circles no one to speak with. I have been in my home since 7am, I am still in my home at 2pm, I live in a quiet street, no kids home, no radio and I can hear my cat meow at the door to come in, but apparently I missed Julius knocking on my door!

What a crap service, tight schedule means no time to deliver does it, then when you are on the round about phone call they say 'we wont ask you to sign for your parcel, we will just take a picture of it in your door way!'. What a bloody liberty expecting me to be free in a few hours notice then telling me I was not in.

I also found the complaints e-mail on a further google search, credit@dpd.co.uk, and think I will write to them at the office too PO Box 6979, Roebuck Lane. Smethwick B66 1BN and enquire after Julius's health as he seems to be either wearing mittens already or incapable of knocking on a door.

I feel more like Victor Meldrew every day!!!

On 25 July, 2021 DHL left a note saying they had not delivered a parcel because there waas no-one at home to sign for it. All attemots to rebook a delivery or to contact them failed because they demanded a tracking number which I have no means of discovering, Their card number was not accepted. Their electronic switchboard is a barrier to communication, they have no local tel. no., online information is minimal, they are over-centralised and ill-organised.

They left a card saying they had been unable to deliver a parcel. I rang their number, quoting the card number and was repeatedly cut off. I contacted their online number with the same result. When I emailed their customer relations I was told the card number was invalid. A letter by first class post, giving a date for delivery and my telephone number was ignored. No company can get away with this long-term.

Obnoxious customer service agent who has no idea who a customer is, then feigns they cant hear me, very convenient……

I cannot even rate this Company. We are a small business who had an invoice for duty in March 2021 the invoice was wrong and they wanted £7043 duty. It should have been under a £100. I have been trying to get this resolved, EASY...You would think. No! The people I have been dealing with continue to send demands, threaten court, tell me to pay it and claim the duty back when submitting our VAT return. All I want is an amended invoice and it will get paid. I keep getting pushed from pillar to post and nothing is resolved. This Company need to shape up and look after its customers and in the event of a query try and be more helpful instead of passing the buck and sending demands which cause stress and upset. Our Company will not be using them again and I wouldn't recommend them to anyone DIABOLICAL!

A totally useless company, they cant deliver or collect anything on the agreed dates. Even when they do manage to deliver an item, it arrives opened!
If i could i would give this company zero stars

The LARA-O-GROUP LLC hereby demand the release of their business property package seized and under hostage after the payment of N115K with immediate effect the Package held hostage by GLOBALSTALONSTALWART NIGERIA LIMITED OWNED BY Chukwuma Chukwudum 6 EJIKEME STREET LASUWON LASPOTEC, LAGOS, IKORODU NIGERIA for OVER CHARGED DHL Express invoice they received from DHL Express in the amount of N237k . The package is held hostage due to Over charges Invoice the Agent received from DHL Express. DHL Express picked up the package from USA going to Nigeria from LARA-O-GROUP LLC Office so we demand from DHL Express to pick up the package from Delivery Address and return back to USA- Judith Omolara Ogunmuyiwa -CEO

BEWARE _ Absolutely shocking decision by the driver to leave packages of boxed lap tops in a public area and could easily have been stolen rather than contact a number displayed in the area to hand over valuable items securely. . compuetrskl