DHL complaints number & email.

DHL
Average rating:  
 12 reviews
by Kenneth Donaldson on DHL
A booked pick up
City where company is located (optional): Ellon, Aberdeenshire, AB41 6QA

I booked and paid for a pick up yo be done from near Bath to come here near Aberdeen. I paid £100. It was to be a 24 hour express job. So 24 hours later no pick up has been done. Why ? Well I am told the man went to the yard, no one in, so left. This at 11:52. I was talking to the man at Bath who was in his yard then. So re booked for later or even today, wrong. No re book by DHL. I had to call and ask why no pick up. Told they tried, seems that's that. They have the money but no service. So told re booked for today up to 5pm. So much for a 24 hr service. Very poor standard, well no standard, of service. No more calling DHL.

by Valentina on DHL
sending the package
City where company is located (optional): Croydon

today I made a reservation with dhl to send a package, in my email of my confirmed order I printed the sheets with the codes, I went to WhSmith where they carry out the dhl service and they did not find my code ... I entered a pointservice near home but in the email it was written that I could go to any point of sale that offers this service, not having solved the problem I go to the pointservice I chose and they did not understand anything because they spoke Polish bad service,incompetent people, I paid for my package to be sent but I could not send it

by Kyle Good on DHL
Delivery
City where company is located (optional): GLASGOW

They do not even warrant a Star - Paid for same day delivery £9.99, for it to be day 3 now, and still no actual update to when my parcel is going to arrive. What is worse, you cannot contact them, because they have an automated phoneline now. I want a refund, for a service which I can only describe as appalling. All we ask for is to be communicated too - is that really so hard?? Well here hopes my parcel arrives on day 3, and of course I need to wait about all day, as I have received no notification abnout time slot or anything - Your company is a fraud!!

by Dave Court on DHL
Parcel condition
City where company is located (optional): Swansea

Just received a long awaited package (several months) eventually delivered today by DHL. Parcel was damaged, the box was split completely down one corner, it had been crushed down, there were two puncture holes in the top and the contents were covered in dust. The delivery driver when questioned simply replied "Nothing to do with me, that's what it was like when I picked it up from the depot"

Will never use DHL if I have to send anything and looking at the reviews and complaints from other people, I am surprised they still have any customers in this country!

by Tim Martin-Wright on DHL
DHL collections
City where company is located (optional): MORECAMBE

I am waiting in yet again for the collection courier to arrive - late as usual



To call to request the whereabouts of the courier costs me 7p per minute and the same to complain.



Often the courier does not show up until the following day and often not then either

by Mrs Karunwi on DHL
Personal goods of 3kg
City where company is located (optional): London

To whom this may concern it more than disheartening having to pay a large sum of money to receive a 3kg used item and now expected to pay again in Uk after all the unscrupulous stress from your replicable company. I’m more than willing to have the goods returned if this is the case rather than paying extraordinary cost for the items.

They are all personal goods neither is it for sale.

Thanks

Mrs Karunwi

by Michael on DHL
Delivery failure
City where company is located (optional): FAYETTEVILLE NC

How can you mess up a delivery when city, state, and street address are correct.

Then tracking lacks on website and with email by at least an hour.

The patient would have died if you used their delivery services....

by Mick Newton on DHL
Pick up
City where company is located (optional): London

A total wast of time my pick up was for the 10/07/20 ,as of todays date 11/07/20 no pick up i am a first time user and can only say DHL are total rubbish do not use!!!!!

by Tracey on DHL
deliver
City where company is located (optional): swindon

I paid for a before 1pm delivery so I booked my work address as delivery was going to be during the day, but no you decide to deliver after closing hours and can I get hold of a person to sort. NO I CANT. stop using covid 19 as an excuse

by Mary Carvalho on DHL
Parcel delivery from UK to Philippines
City where company is located (optional): SWINDON

I booked a parcel collection in May 22 as i am sending parcel to Philippines.. Because of the lockdown my husband has yo stay home because of his health condition. The guys who will collect the parcel gave a report that nobody is at home.which is a lie as my husband was home and no one ever rang the bell. So i rebooked the collection to next week. Guess what .. same story.. nobody showed up so me being pissed took my parcel and brought it to the dhl depot in SN5. The woman there took my parcel. So i thought everything was okay until June 10 came, the parcel hasnt arrived yet. I contacted dhl and dhl parcel, been horrible to speak to them, they give inaccurate information, saying they cannot give info about it as i am the 3rd party. And also my parcel was sruck with customs which i contacted and i sent proofs of purchase on the laptop and mobile phone that is included in the parcel. Then they said my sister REFUSED to pay the tax which is a Total LIE because my sister tried to contact them and DHL philippines.. they never called her, as DHL parcel was saying.. and also DHL philippines was saying to my sister there will be a delay on the package and they will contact her when they will deliver the parcel and she can pay the custom tax upon delivery.. until now... the parcel hasnt arrived and nobody can give me bloody answers as to where it is. And DHL said they did nothing wrong.. PARCELS SENT THROUGH THE. ARE THEIR RESPONSIBILITY. They dis not even logged my complaint as they said they dis nothing wrong so i will take them to court for falsity and deceipt.

DHL complaints number & email

Complaint Phone number: 0345 072 0278

Complaint Email:

Tweet: DHL

Website: https://parcel.dhl.co.uk/

Head Office address: Southern Hub, Unit 1, Horton Road
Colnbrook, Berkshire, SL3 0BB

Get verified information about DHL complaints email & Phone number. If you wish to complain to DHL, call the complaints line on 0345 072 0278. There are full contact details and information about the complaint procedures on the DHL website.

Last updated on July 23rd, 2019

How to make a Complaint to DHL

Complaints handling is available on the DHL website via ‘Customer Support.’ The first step is to call on the complaints line 0345 072 0278. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.
 
 

DHL complaint contacts like Phone, email and support form

Complaint via Phone number : 0345 072 0278

Reservations From UK:

Complaint via Email :

Complaint via  Support Form : DHL Support Form

DHL complaint website : dhl.co.uk

Tweet: dhlexpressuk

Corporate Head Office address

Southern Hub
Unit 1, Horton Road
Colnbrook
Berkshire
SL3 0BB
 
 
Also Read: Citysprint complaints email & Phone number
 
 

DHL Complaint Hours

8 am to 5:30 pm, Monday to Friday.
 
 

About DHL

DHL International courier, parcel, and express mail division of the German logistics company Deutsche Post DHL. Deutsche Post DHL is the world’s largest logistics company, particularly in sea and air mail.
 
 

Products & Services

DHL Express Worldwide
DHL Express
Courier
 
 
Also Read: Arrow XL complaints email & Phone number
 
 
Hopefully, We helped you to get some genuine records for DHL Complaint information.

Use below complaint form to discuss problems you have had with DHL, or how they have handled your complaints. Initial complaints should be directed to DHL directly. You can find complaint contact details for DHL above.
 

 

DHL Customer Complaints

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DHL
Average rating:  
 12 reviews
by Kenneth Donaldson on DHL
A booked pick up
City where company is located (optional): Ellon, Aberdeenshire, AB41 6QA

I booked and paid for a pick up yo be done from near Bath to come here near Aberdeen. I paid £100. It was to be a 24 hour express job. So 24 hours later no pick up has been done. Why ? Well I am told the man went to the yard, no one in, so left. This at 11:52. I was talking to the man at Bath who was in his yard then. So re booked for later or even today, wrong. No re book by DHL. I had to call and ask why no pick up. Told they tried, seems that's that. They have the money but no service. So told re booked for today up to 5pm. So much for a 24 hr service. Very poor standard, well no standard, of service. No more calling DHL.

by Valentina on DHL
sending the package
City where company is located (optional): Croydon

today I made a reservation with dhl to send a package, in my email of my confirmed order I printed the sheets with the codes, I went to WhSmith where they carry out the dhl service and they did not find my code ... I entered a pointservice near home but in the email it was written that I could go to any point of sale that offers this service, not having solved the problem I go to the pointservice I chose and they did not understand anything because they spoke Polish bad service,incompetent people, I paid for my package to be sent but I could not send it

by Kyle Good on DHL
Delivery
City where company is located (optional): GLASGOW

They do not even warrant a Star - Paid for same day delivery £9.99, for it to be day 3 now, and still no actual update to when my parcel is going to arrive. What is worse, you cannot contact them, because they have an automated phoneline now. I want a refund, for a service which I can only describe as appalling. All we ask for is to be communicated too - is that really so hard?? Well here hopes my parcel arrives on day 3, and of course I need to wait about all day, as I have received no notification abnout time slot or anything - Your company is a fraud!!

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