ASDA complaints number & email.

If I could give it zero I would.

Received a telephone call to say they cannot deliver on 1/4/21. The order was booked well in advance (2 weeks earlier). Alternative was to go online and cancel my order and to deliver on Friday 2/4/21. Went online deliveries for 2/4 and 3/4 are now fully booked up.

This is the fourth time, in as many months, something like this has happened, but usually the excuse the van has broken down is used.

I wanted to ask about availability of products that I was unable to buy, they looked like they are no longer ranged but needed to ask, their ask a question box has no where to type a question and can't fire off an email as they only supply phone numbers.

Last time I went shopping I left without over half of my grocery quantity as it seemed the product was replaced by something else? Now every product I wanted was their own "smart price" label as I have problems with designer packaging and all I look for is text on a tin and maybe a bland picture where people love different colours or bright flashy objects on their tins, I find it very stressful and anxiety causing.

Maybe they have discontinued their range I don't know?

ORDERED ONLINE WEEKLY GROCERIES TO BE DELIVERED FRIDAY BETWEEN 6-8PM DELIVERY NEVER CAME, CALLED CONTACT SERVICE WHO TRIED TO SAY THE DELIVERY WAS ATTEMPTED AT SEVEN .MY WIFE WHO IS DISABLED SITS AT THE WINDOW KNITTING LOOKING OUT FOR THE DELIVERY ITS BAD ENOUGH THE DELIVERY NEVER CAME AND THEY CHARGED ME FOR THE GOODS BUT TO OFFER A LIE AS AN EXCUSE POOR SHOW ASDA

Asda sent a wrong order and nobody sorted it out,my client is disabled and we’ve got no food I ordered

Can you please explain why your fuel prices have gone up when vehicles are being used less?

What a joke!! I am an extremely vulnerable person who is supposed to have priority slots, you even said so in an email. Every time I log in to get a delivery, there is no slot. Asda, you are totally useless!!

My rant is about fresh products.

My Order No is 22804534370 and i shop in Halesowen West Midlands.

i have always shopped in Asda and been able to get the items i need but since lockdown in March last year i have had to resort to shopping online.

As i am a pensioner with health problems i am not allowed out to shop

in store so i shop online and have it delivered but my problem is i keep getting fresh fruit and veg with limited dates on them, this week my gem letteuce was rotton and when i opened my first banana it was rotton and as i open the rest of them they were the same and to be honest i am getting fed up.

When the packers pack the items why don't they look at the items before just throwing them in the basket.

i think you need to look at these matters as i am sure i am not the only one who receives rotton items.

i am not the type of person to complain but i think it needs attention.



Mrs S A Horsburgh

I went to Asda in Thurmaston today at 4am. The reason for this is I am over 70 and and in bad health. I normally get my shopping delivered but could not this week. I thought by going up at that time at least I would be cutting my risk down of getting the covid. I was so shocked as I counted at least 5 members of staff walking round/filling shelves etc without masks on!!!! It made me feel quite ill having members of staff right next to me without masks on. This is not acceptable and I'm very upset by it.

I would like to leave zero stars, Disgusting service. £185 online order not delivered. Then you try and tell me it had. Then you change the story and say the delivery driver could not find the address, but you have still taken all the money out, and are now telling me it will take 5 days to pay it back. What do you suggest I do for food for those 5 days before I can get a shop from elsewhere. Will never use asda again. Totally unacceptable customer service department, who just continually repeat 'I am sorry' but do not offer any solutions to the problem.

Over the past 6 months I have been charged anything from £11 to £12.70 for a 30g pack of holborn yellow tobacco. 4 different prices over this period. Can someone tell me wh

!!!!!!!!!!