ASDA Customer Service: Phone, Email, Contacts.

I will never go back into any branch of asda again if they have facial recognition. I can not belive I am living in England, this is the treatment the citizens of China have to endure. Disgraceful, I do not consent to have imagines of my face sent over to a police data base, this is against my human rights absolutely unbelievable. Innocent people being treated like criminals. Find a bloody better way to catch people that steal. I will tell as many people as I can to boycott your big brother disgraceful stores.

I am writing to inform the manager of this service, about the following persons seen at the Asda Supermarket, in London. 1, The Wealdstone Branch. this person is a male, asian/middleastern origin, medium quite slim built, medium length hair, wore a security clothing/uniform and shoes, possibly aged between 20-30 years, security officer/other. 2, this person is a male, asian origin, medium quite slim built, mediumlength hair, wore a store clothing and shoes, possibly aged between 35-45 years, manager/other, seen directing a customer to the snacks/other item section. 3, this person is a male, somali/african origin, medium quite slim built, medium length hair, wore specs, wore a store uniform/clothing and shoes, possibly aged between 20-30 years, seen attending to the cereal/other item section. This person acted quite dodgy towards a customer. The other employees created a remark against a customer in store, without reasons. Please could you check into these persons and for missing pennies/other, taken by employees instore, between 1 January to 26 August 2023, immediately.

I recently visited ASDA Wallington and unfortunately, I had an incredibly disappointing experience due to the extremely poor customer service provided by the Operational manager, Vania. As a loyal and regular customer, I have always had positive experiences at ASDA, but this particular encounter left me frustrated and dissatisfied.

Upon entering the store, I encountered a problem with an item I had purchased the previous week. I approached Vania, the Operational Manager, to seek assistance in resolving the issue. However, instead of displaying empathy and understanding, Vania was dismissive and unhelpful. She showed a complete lack of interest in addressing my concerns and seemed more focused on rushing me away.

Not only did Vania fail to provide any solutions, but she also displayed a condescending attitude throughout our interaction. Her dismissive tone and lack of professionalism were truly disheartening. As an Asda customer, I expect to be treated with respect and courtesy, especially when seeking assistance from a manager. Unfortunately, Vania's demeanor fell far short of these expectations.

Moreover, Vania's lack of knowledge about the store's policies procedures and overall products was evident. She seemed unaware of the basic protocols for handling customer complaints and seemed uninterested in escalating the matter or involving other colleague members who might have been better equipped to assist. This lack of competence and willingness to help left me feeling disregarded and unheard.

What disappointed me the most was Vania's inability to empathize with my situation. Customer service should always prioritize understanding and resolving customer issues promptly. However, Vania seemed more concerned with maintaining her authority than addressing my concerns. This level of indifference is unacceptable and reflects poorly on ASDA Wallington as a whole.

I sincerely hope that ASDA Head Office takes this feedback seriously and addresses the issue at hand. Customer service is a crucial aspect of any business, and the behavior exhibited by Vania was far from satisfactory. I urge the senior management team at asda head office to provide additional training to their colleagues, particularly in the area of customer relations, to ensure that future customers do not encounter the same disappointing experience.

In conclusion, my visit to Asda Wallington was marred by the extremely poor customer service displayed by the Operational manager, Vania. Her dismissive attitude, lack of professionalism, and overall indifference towards my concerns were deeply unsatisfactory. I hope that Asda Wallington takes appropriate measures to rectify this issue and provides better training and support to their staff to improve the overall customer experience.

I recently visited ASDA Wallington and unfortunately, I had an incredibly disappointing experience due to the extremely poor customer service provided by the Operational manager, Vania. As a loyal and regular customer, I have always had positive experiences at ASDA, but this particular encounter left me frustrated and dissatisfied.

Upon entering the store, I encountered a problem with an item I had purchased the previous week. I approached Vania, the Operational Manager, to seek assistance in resolving the issue. However, instead of displaying empathy and understanding, Vania was dismissive and unhelpful. She showed a complete lack of interest in addressing my concerns and seemed more focused on rushing me away.

Not only did Vania fail to provide any solutions, but she also displayed a condescending attitude throughout our interaction. Her dismissive tone and lack of professionalism were truly disheartening. As an Asda customer, I expect to be treated with respect and courtesy, especially when seeking assistance from a manager. Unfortunately, Vania's demeanor fell far short of these expectations.

Moreover, Vania's lack of knowledge about the store's policies procedures and overall products was evident. She seemed unaware of the basic protocols for handling customer complaints and seemed uninterested in escalating the matter or involving other colleague members who might have been better equipped to assist. This lack of competence and willingness to help left me feeling disregarded and unheard.

What disappointed me the most was Vania's inability to empathize with my situation. Customer service should always prioritize understanding and resolving customer issues promptly. However, Vania seemed more concerned with maintaining her authority than addressing my concerns. This level of indifference is unacceptable and reflects poorly on ASDA Wallington as a whole.

I sincerely hope that ASDA Head Office takes this feedback seriously and addresses the issue at hand. Customer service is a crucial aspect of any business, and the behavior exhibited by Vania was far from satisfactory. I urge the senior management team at asda head office to provide additional training to their colleagues, particularly in the area of customer relations, to ensure that future customers do not encounter the same disappointing experience.

In conclusion, my visit to Asda Wallington was marred by the extremely poor customer service displayed by the Operational manager, Vania. Her dismissive attitude, lack of professionalism, and overall indifference towards my concerns were deeply unsatisfactory. I hope that Asda Wallington takes appropriate measures to rectify this issue and provides better training and support to their staff to improve the overall customer experience.

Will not receive my refund because I return alot. This order over £100 was returned with email receipt and they are keeping clothes but not refunding me what i have returned. Clothes were too small for my son. Disgusting company

I am writing to inform the manager of this service, about the employees seen at the Asda Supermarkets in London, between 1-10 March 2023. 1, this person is a male, african/somali origin, medium quite slim built, medium length hair, wore a store uniform/clothing and shoes, possibly aged between 18-25 years, store worker, seen at the Wealdstone Branch, and, has a queer attitude. He witchcraft(spellbind), a customer, at the self-service point. 2, this person is a male, afro-caribbean origin, medium quite slim built, wore a hat, store uniform/clothing and shoes, possibly aged between 35-45 years, seen at the South Harrow Branch. I, assume, this person is a secret trouble maker. No aggravations were caused. Please could you check into these persons and their associates and for missing pennies/other, from the customers taken by the workers at these branches, between 2020-2023, immediately.

I am writing to inform the manager of this service, about the following employees seen at The Asda Supermarket, in Wealdstone, London. 1, this person is a male, afro-caribbean origin, medium quite slim built, medium length plaited hair, wore a security uniform/clothing and shoes, possibly aged between 18-30 years, security officer/other. 2, this person is a male, asian origin, medium quite slim built, medium length hair, wore a store jacket, clothing and shoes, possibly aged between 18-30 years, store worker, seen at the single self-service point, near to entrance/exit door area of the store. I, assume, these persons are trouble makers. Please could you check into their associates and for missing pennies/other, from the customers, taken by the employees, instore, and, the Wembley/Colindale/Ruislip/Park Royal Branch, between 2008-2023, immediately.

Manish Barot is a completely dodgy gsm I used to work under him when he was a General Merchandising Trading Manager at Asda Park Royal very dodgy very rude no people skills extremely poor level of english for a manager how on earth did he currently become a gsm who made Manish Barot a gsm who doesn’t deserve it wherever he works he brings a bad vibe and morale

wayne clarke
2 reviews
GB
Rated 1 out of 5 stars
10 hours ago
I'm sure your afraid of your customers…
I'm sure your afraid of your customers because its so hard to actually talk to someone at Asda on the phone....really difficult. Your fobbed off each time. Are you aware that there's a number of people that can't get to one of your shops to tell you of there complaints. You have a problem as I can see from your trustpilot reviews. I actually do have a problem but unfortunately I can also see this will never be sorted. I bought something back to be exchanged and didn't have my receipt because I was challenged on leaving the shop 2 days before by your security and he kept my receipt. The lady on the customer service counter said if I was to give my last 4 digits on my card it would be sorted. It hasn't and I'm sure it will never be its already been nearly a week.
Date of experience: 31 December 2022

ASDA WALLINGTON SUPERSTORE- Operational Manager Vania Food Hall Manager Michael and chilled section leader Charli and Home & Leisure manager Jay Pillai "are never to happy to help" ! But happy to walk away is their policy - they are very rude and should not work with the public as their attitude is not to be bother to help !! They need to be immediately replaced they clearly don’t have the right skills for the job nor do they have the necessary knowledge or experience to do their jobs properly the only question was where are the trollies kept and they all said outside, explained then there were none their and their response was to walk away, they are very rude and arrogant They need investigating and to be severely disciplined also believe that the treatment and poor customer service that I received is racially motivated and i personally feel racially discriminated against I also very strongly believe thatIf this issue is not urgently resolved then the company asda will continue to receive email complaints such as this unless the company takes the appropriate action against the the operational manager vania Foodhall manager Michael chilled section leader Charli and home & leisure manager Jay Pallai
Date of experience: 02 January 2023