Last updated on July 12th, 2019
How to make a Complaint to ASDA
ASDA have a complaints line on 0800 952 0101 where you can make your initial complaint. A structured process is in place to handle your issue and keep you informed on a regular basis, and various other contact methods are shown on the website in the ‘Contact Us’ section.
ASDA complaint contacts like Phone, email and support form
Complaint via Phone number : 0800 952 0101
Reservations From UK:
Complaint via Email :
Complaint via Support Form : ASDA Support Form
ASDA complaint website : www.asda.com
Corporate Head Office address
Southbank, Great Wilson St, Leeds LS11 5AD, UK
Also Read: Ann Summers complaints email & Phone number
Asda is a British supermarket retailer. The company was founded in 1949 when the supermarket owning Asquith family merged with the Associated Dairies company of Yorkshire. Asda was the second-largest supermarket chain in Britain between 2003 and 2014 by market share, at which point it fell into third place.
ASDA Complaints Hour
Home Shopping team
Monday to Saturday from 7 am – 11 pm and Sundays from 8 am – 10 pm.
Store service team
Monday to Friday from 8 am – 8 pm, Saturday from 9 am – 5.30 pm and Sundays from 10 am – 4 pm.
George service team
Monday to Sunday from 7 am – 11 pm
Products & Services
Also Read: Aldi complaints email & Phone number
Hopefully, We helped you to get some genuine records for ASDA Complaint information.
Use below complaint form to discuss problems you have had with ASDA, or how they have handled your complaints. Initial complaints should be directed to ASDA directly. You can find complaint contact details for ASDA above.
ASDA Customer Complaints
Average rating: 17 reviews
Jul 22, 2021
City where company is located (optional): Alford
I would like to leave zero stars, Disgusting service. £185 online order not delivered. Then you try and tell me it had. Then you change the story and say the delivery driver could not find the address, but you have still taken all the money out, and are now telling me it will take 5 days to pay it back. What do you suggest I do for food for those 5 days before I can get a shop from elsewhere. Will never use asda again. Totally unacceptable customer service department, who just continually repeat 'I am sorry' but do not offer any solutions to the problem.
Jun 9, 2021
City where company is located (optional): Birmingham
Over the past 6 months I have been charged anything from £11 to £12.70 for a 30g pack of holborn yellow tobacco. 4 different prices over this period. Can someone tell me wh
Jun 9, 2021
Scan/go app, untrained staff/manager on app
City where company is located (optional): wembley
This is regarding my recent visit to ASDA WEMBLEY on the 7th of november last week.
I normally use the SCAN/GO for a quick and convenient visit. This time like last time a few weeks ago the app came up with a quality check, which is normally done by Asda employees checking if all the items are there and nothing is missing. I was surprised to see no one in Asda wembley knew how to do a quality check, showing their lack of training on the app.
After waiting nearly 15 min in the self service queue it was my turn, as usual I scanned the barcode and it came with quality check again the Asda lady present there didn't know what it was. I told her to get scan gun to do a quality check. After scanning the bar code she was again confused, so I told her to do her check. The lady came up to me telling me to do a rescan of all the items again, when I asked her she said app says so. This was the second time happening to me, I asked the lady to call her manager to resolve this.
After seeing the manager I told him the whole situation and asked him why should I be doing the rescan as it was done through the app. Manager (Imran) replied app says so, I tried to explain to them that a quality check is done by asda employee as per the app. Manager did not budge, so I rescanned all items nothing was missing. After contacting the manger again to enquire about as to why I had to rescan twice all my items, the response was totally unprofessional "We don't know, App says so".
No one there knew how the app functions especially the Manager in incharge of these operations. After I told him to actually understand the working of the app to make customers visit more comfortable, he said I was being abusive. I told him if standing in the self service line after scanning all the items through the App and then scanning them again anyone would be frustrated by behaviour of the untrained staff of ASDA. Sainsbury has the same App also the same check which is done by staff who are trained on it properly.
To add to maximum staff of ASDA were not wearing masks or wearing them on their chins. Also not stopping anyone without masks a blatant breach of covid 19 protocols, I have taken photos which will go to relevant authorities.
I would this complaint investigated, also complete explanation of the quality check on the SCAN/GO APP as to who is supposed to do it and why do as customers we have to scan and then rescan all the items again in front of untrained staff led by an Incompetent Manager afraid to resolve anything.
I am attaching screenshot of my receipt and the app to help the inquiry.
This is was the second time I had to rescan all the items with no fault of mine. Also a proper audit of ASDA COVID 19 PROTOCOL regarding customers and employees.
Really Dissappointed, DISSATISFIED with Asda's dismissive and untrained staff.