ASDA complaints number & email.

ASDA
Average rating:  
 17 reviews
by Rowena Fisher on ASDA
online shopping
City where company is located (optional): Alford

I would like to leave zero stars, Disgusting service. £185 online order not delivered. Then you try and tell me it had. Then you change the story and say the delivery driver could not find the address, but you have still taken all the money out, and are now telling me it will take 5 days to pay it back. What do you suggest I do for food for those 5 days before I can get a shop from elsewhere. Will never use asda again. Totally unacceptable customer service department, who just continually repeat 'I am sorry' but do not offer any solutions to the problem.

by Leeturner on ASDA
Tobacco kiosk
City where company is located (optional): Birmingham

Over the past 6 months I have been charged anything from £11 to £12.70 for a 30g pack of holborn yellow tobacco. 4 different prices over this period. Can someone tell me wh

!!!!!!!!!!

by Sikander Singh on ASDA
Scan/go app, untrained staff/manager on app
City where company is located (optional): wembley

Hi there



This is regarding my recent visit to ASDA WEMBLEY on the 7th of november last week.



I normally use the SCAN/GO for a quick and convenient visit. This time like last time a few weeks ago the app came up with a quality check, which is normally done by Asda employees checking if all the items are there and nothing is missing. I was surprised to see no one in Asda wembley knew how to do a quality check, showing their lack of training on the app.



After waiting nearly 15 min in the self service queue it was my turn, as usual I scanned the barcode and it came with quality check again the Asda lady present there didn't know what it was. I told her to get scan gun to do a quality check. After scanning the bar code she was again confused, so I told her to do her check. The lady came up to me telling me to do a rescan of all the items again, when I asked her she said app says so. This was the second time happening to me, I asked the lady to call her manager to resolve this.



After seeing the manager I told him the whole situation and asked him why should I be doing the rescan as it was done through the app. Manager (Imran) replied app says so, I tried to explain to them that a quality check is done by asda employee as per the app. Manager did not budge, so I rescanned all items nothing was missing. After contacting the manger again to enquire about as to why I had to rescan twice all my items, the response was totally unprofessional "We don't know, App says so".



No one there knew how the app functions especially the Manager in incharge of these operations. After I told him to actually understand the working of the app to make customers visit more comfortable, he said I was being abusive. I told him if standing in the self service line after scanning all the items through the App and then scanning them again anyone would be frustrated by behaviour of the untrained staff of ASDA. Sainsbury has the same App also the same check which is done by staff who are trained on it properly.



To add to maximum staff of ASDA were not wearing masks or wearing them on their chins. Also not stopping anyone without masks a blatant breach of covid 19 protocols, I have taken photos which will go to relevant authorities.



I would this complaint investigated, also complete explanation of the quality check on the SCAN/GO APP as to who is supposed to do it and why do as customers we have to scan and then rescan all the items again in front of untrained staff led by an Incompetent Manager afraid to resolve anything.



I am attaching screenshot of my receipt and the app to help the inquiry.



This is was the second time I had to rescan all the items with no fault of mine. Also a proper audit of ASDA COVID 19 PROTOCOL regarding customers and employees.



Really Dissappointed, DISSATISFIED with Asda's dismissive and untrained staff.

by Paul Bryden on ASDA
Staff
City where company is located (optional): Colchester

You Are Employing 2 Members Of Staff Who Are Regularly Breaching The Covid Guidelines Lily 6 Wildeve Avenue And Her Partner Jed At The Same Address, If His Driving License Shows A Different Address That Is Where He Should Reside. Both Reported To The Police As Below. They Need To Self Isolate At The Registered Address On The Driving License For A Minimum Of 14 Days With Or Without Pay.



formsubmission-tell-us-about-group-possible-breach-coronavirus-measures-now-rgn-120616-20-4242-c



formsubmission-tell-us-about-group-possible-breach-coronavirus-measures-now-rgn-120067-20-4242-c

by phil mc kinney on ASDA
second video wonderwoman bloodlines is a cartoon not a film as expressed on cover and misdescribed on package
City where company is located (optional): STRABANE NI

the videos DVD S described above are not what they pretend to be. please advise before i pass my complaint to the fake goods people at revenue uk

video bar codes 5 051892218184 and 5 060192819977 ASDA STRABANE

by Mr C Moston on ASDA
COVID MARSHALLS
City where company is located (optional): Warrington

Was just in ASDA Westbrook within an hour of the new lockdown annoucement. Wasn't that busy however 30% of shoppers weren't wearing masks another 20% had them under there chin or nose. One guy behind me not wearing a mask was purchasing some body building type protein and alcohol, so possibly not suffering with a health condition. No one was challenging these people. On the way out the female security staff member was sat at the door taking to two other people none of them wearing masks.



Not surprising that the virus is spreading and soon this will be the one of the places in the local that people can shop, not great.



Are there really covid marshallsvwithin your stores?

by Marie on ASDA
City where company is located (optional): Weymouth

This evening a member of staff in the Asda store in Weymouth was rude and argumentative towards me. This is the second time this member of staff has been rude to me when I have been in the store. I asked to see a manger and the member of staff walked past pulling faces and waving sarcastically at me. Disgusting behaviour. I shall to shopping elsewhere in future.

by Ann cook on ASDA
Several
City where company is located (optional): Chelmsford

My online shop arrived today i wanted two bottles of robinson lime and mint cordial they informed me it had gone up by fifty pence no problem i still wanted them they never arrived there were no cheese topped rolls at one oclock also no frozen crinkle cut chips im isolated and these three items are essential too me if they emailed and told me they had no stock i could have substituted for myself it really is a pain i always shop for two weeks REGULAR customer i phoned customer service who were of no use whatsoever i think sainsburys would do better mrs cook

by Laetitia Blanc on ASDA
Plastic packaging!
City where company is located (optional): London

I was very pleased to find some loose fruits and veg but unfortunetly it was not enough!

With the climate change and global warming it is each individuals responsability and supermarkets,shops to tackle these real issues!

Plastic is destroying the ocean,fishes are full of it and it is killing the wild life and also our health!we also need to encourage organic soil because what is unhealty for ppl is unhealthy for the planet.Selling also cheap sick animals is Poison!you have a real duty to look after cusomers health and the planet!we all have to act fast now!

Because of this reason i am buying my grocery online!No plastic!

We need Changes and improvements!

by Kirsty-Lee Murray on ASDA
Clothing
City where company is located (optional): Aberdeen garthdee

Absolutely disgusted to find clothing with naked troll dolls, with the words "everyone is free to love" on them. Available in mens and childrens clothing in asda. Adults are not free to love children. Children are not old enough to consent. Paedophilia is not a sexuality. With recent packs put out from asda saying "love has no age limit" I am disgusted! Even more so that the manager acted as though this isn't a problem. Pro child predator clothing and materials must be removed! I will never shop at asda again.

ASDA complaints number & email

Complaint Phone number: 0800 952 0101

Complaint Email:

Tweet: ASDA

Website: https://www.asda.com/

Head Office address: Southbank, Great Wilson St, Leeds LS11 5AD, UK

Get verified information about ASDA complaints email & Phone number. Call the ASDA complaints line on 0800 952 0101 if you have a complaint about a product or service. Other contact methods including online and post, and ASDA resolve to handle complaints in a systematic fashion keeping the customer informed at all times.

Last updated on July 12th, 2019

How to make a Complaint to ASDA

ASDA have a complaints line on 0800 952 0101 where you can make your initial complaint. A structured process is in place to handle your issue and keep you informed on a regular basis, and various other contact methods are shown on the website in the ‘Contact Us’ section.

ASDA complaint contacts like Phone, email and support form

Complaint via Phone number : 0800 952 0101

Reservations From UK:

Complaint via Email :

Complaint via  Support Form : ASDA Support Form

ASDA complaint website : www.asda.com

Tweet: asda

Corporate Head Office address

Southbank, Great Wilson St, Leeds LS11 5AD, UK

Also Read: Ann Summers complaints email & Phone number

About ASDA

Asda is a British supermarket retailer. The company was founded in 1949 when the supermarket owning Asquith family merged with the Associated Dairies company of Yorkshire. Asda was the second-largest supermarket chain in Britain between 2003 and 2014 by market share, at which point it fell into third place.

ASDA Complaints Hour

Home Shopping team
Monday to Saturday from 7 am – 11 pm and Sundays from 8 am – 10 pm.

Store service team
Monday to Friday from 8 am – 8 pm, Saturday from 9 am – 5.30 pm and Sundays from 10 am – 4 pm.

George service team
Monday to Sunday from 7 am – 11 pm

Products & Services

Grocery
General merchandise
Financial services

Also Read: Aldi complaints email & Phone number

Hopefully, We helped you to get some genuine records for ASDA Complaint information.

Use below complaint form to discuss problems you have had with ASDA, or how they have handled your complaints. Initial complaints should be directed to ASDA directly. You can find complaint contact details for ASDA above.

 

ASDA Customer Complaints

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ASDA
Average rating:  
 17 reviews
by Rowena Fisher on ASDA
online shopping
City where company is located (optional): Alford

I would like to leave zero stars, Disgusting service. £185 online order not delivered. Then you try and tell me it had. Then you change the story and say the delivery driver could not find the address, but you have still taken all the money out, and are now telling me it will take 5 days to pay it back. What do you suggest I do for food for those 5 days before I can get a shop from elsewhere. Will never use asda again. Totally unacceptable customer service department, who just continually repeat 'I am sorry' but do not offer any solutions to the problem.

by Leeturner on ASDA
Tobacco kiosk
City where company is located (optional): Birmingham

Over the past 6 months I have been charged anything from £11 to £12.70 for a 30g pack of holborn yellow tobacco. 4 different prices over this period. Can someone tell me wh

!!!!!!!!!!

by Sikander Singh on ASDA
Scan/go app, untrained staff/manager on app
City where company is located (optional): wembley

Hi there



This is regarding my recent visit to ASDA WEMBLEY on the 7th of november last week.



I normally use the SCAN/GO for a quick and convenient visit. This time like last time a few weeks ago the app came up with a quality check, which is normally done by Asda employees checking if all the items are there and nothing is missing. I was surprised to see no one in Asda wembley knew how to do a quality check, showing their lack of training on the app.



After waiting nearly 15 min in the self service queue it was my turn, as usual I scanned the barcode and it came with quality check again the Asda lady present there didn't know what it was. I told her to get scan gun to do a quality check. After scanning the bar code she was again confused, so I told her to do her check. The lady came up to me telling me to do a rescan of all the items again, when I asked her she said app says so. This was the second time happening to me, I asked the lady to call her manager to resolve this.



After seeing the manager I told him the whole situation and asked him why should I be doing the rescan as it was done through the app. Manager (Imran) replied app says so, I tried to explain to them that a quality check is done by asda employee as per the app. Manager did not budge, so I rescanned all items nothing was missing. After contacting the manger again to enquire about as to why I had to rescan twice all my items, the response was totally unprofessional "We don't know, App says so".



No one there knew how the app functions especially the Manager in incharge of these operations. After I told him to actually understand the working of the app to make customers visit more comfortable, he said I was being abusive. I told him if standing in the self service line after scanning all the items through the App and then scanning them again anyone would be frustrated by behaviour of the untrained staff of ASDA. Sainsbury has the same App also the same check which is done by staff who are trained on it properly.



To add to maximum staff of ASDA were not wearing masks or wearing them on their chins. Also not stopping anyone without masks a blatant breach of covid 19 protocols, I have taken photos which will go to relevant authorities.



I would this complaint investigated, also complete explanation of the quality check on the SCAN/GO APP as to who is supposed to do it and why do as customers we have to scan and then rescan all the items again in front of untrained staff led by an Incompetent Manager afraid to resolve anything.



I am attaching screenshot of my receipt and the app to help the inquiry.



This is was the second time I had to rescan all the items with no fault of mine. Also a proper audit of ASDA COVID 19 PROTOCOL regarding customers and employees.



Really Dissappointed, DISSATISFIED with Asda's dismissive and untrained staff.

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