ASDA complaints number & email.

Can you please explain why your fuel prices have gone up when vehicles are being used less?

What a joke!! I am an extremely vulnerable person who is supposed to have priority slots, you even said so in an email. Every time I log in to get a delivery, there is no slot. Asda, you are totally useless!!

My rant is about fresh products.

My Order No is 22804534370 and i shop in Halesowen West Midlands.

i have always shopped in Asda and been able to get the items i need but since lockdown in March last year i have had to resort to shopping online.

As i am a pensioner with health problems i am not allowed out to shop

in store so i shop online and have it delivered but my problem is i keep getting fresh fruit and veg with limited dates on them, this week my gem letteuce was rotton and when i opened my first banana it was rotton and as i open the rest of them they were the same and to be honest i am getting fed up.

When the packers pack the items why don't they look at the items before just throwing them in the basket.

i think you need to look at these matters as i am sure i am not the only one who receives rotton items.

i am not the type of person to complain but i think it needs attention.



Mrs S A Horsburgh

I went to Asda in Thurmaston today at 4am. The reason for this is I am over 70 and and in bad health. I normally get my shopping delivered but could not this week. I thought by going up at that time at least I would be cutting my risk down of getting the covid. I was so shocked as I counted at least 5 members of staff walking round/filling shelves etc without masks on!!!! It made me feel quite ill having members of staff right next to me without masks on. This is not acceptable and I'm very upset by it.

I would like to leave zero stars, Disgusting service. £185 online order not delivered. Then you try and tell me it had. Then you change the story and say the delivery driver could not find the address, but you have still taken all the money out, and are now telling me it will take 5 days to pay it back. What do you suggest I do for food for those 5 days before I can get a shop from elsewhere. Will never use asda again. Totally unacceptable customer service department, who just continually repeat 'I am sorry' but do not offer any solutions to the problem.

Over the past 6 months I have been charged anything from £11 to £12.70 for a 30g pack of holborn yellow tobacco. 4 different prices over this period. Can someone tell me wh

!!!!!!!!!!

Hi there



This is regarding my recent visit to ASDA WEMBLEY on the 7th of november last week.



I normally use the SCAN/GO for a quick and convenient visit. This time like last time a few weeks ago the app came up with a quality check, which is normally done by Asda employees checking if all the items are there and nothing is missing. I was surprised to see no one in Asda wembley knew how to do a quality check, showing their lack of training on the app.



After waiting nearly 15 min in the self service queue it was my turn, as usual I scanned the barcode and it came with quality check again the Asda lady present there didn't know what it was. I told her to get scan gun to do a quality check. After scanning the bar code she was again confused, so I told her to do her check. The lady came up to me telling me to do a rescan of all the items again, when I asked her she said app says so. This was the second time happening to me, I asked the lady to call her manager to resolve this.



After seeing the manager I told him the whole situation and asked him why should I be doing the rescan as it was done through the app. Manager (Imran) replied app says so, I tried to explain to them that a quality check is done by asda employee as per the app. Manager did not budge, so I rescanned all items nothing was missing. After contacting the manger again to enquire about as to why I had to rescan twice all my items, the response was totally unprofessional "We don't know, App says so".



No one there knew how the app functions especially the Manager in incharge of these operations. After I told him to actually understand the working of the app to make customers visit more comfortable, he said I was being abusive. I told him if standing in the self service line after scanning all the items through the App and then scanning them again anyone would be frustrated by behaviour of the untrained staff of ASDA. Sainsbury has the same App also the same check which is done by staff who are trained on it properly.



To add to maximum staff of ASDA were not wearing masks or wearing them on their chins. Also not stopping anyone without masks a blatant breach of covid 19 protocols, I have taken photos which will go to relevant authorities.



I would this complaint investigated, also complete explanation of the quality check on the SCAN/GO APP as to who is supposed to do it and why do as customers we have to scan and then rescan all the items again in front of untrained staff led by an Incompetent Manager afraid to resolve anything.



I am attaching screenshot of my receipt and the app to help the inquiry.



This is was the second time I had to rescan all the items with no fault of mine. Also a proper audit of ASDA COVID 19 PROTOCOL regarding customers and employees.



Really Dissappointed, DISSATISFIED with Asda's dismissive and untrained staff.

You Are Employing 2 Members Of Staff Who Are Regularly Breaching The Covid Guidelines Lily 6 Wildeve Avenue And Her Partner Jed At The Same Address, If His Driving License Shows A Different Address That Is Where He Should Reside. Both Reported To The Police As Below. They Need To Self Isolate At The Registered Address On The Driving License For A Minimum Of 14 Days With Or Without Pay.



formsubmission-tell-us-about-group-possible-breach-coronavirus-measures-now-rgn-120616-20-4242-c



formsubmission-tell-us-about-group-possible-breach-coronavirus-measures-now-rgn-120067-20-4242-c

the videos DVD S described above are not what they pretend to be. please advise before i pass my complaint to the fake goods people at revenue uk

video bar codes 5 051892218184 and 5 060192819977 ASDA STRABANE

Was just in ASDA Westbrook within an hour of the new lockdown annoucement. Wasn't that busy however 30% of shoppers weren't wearing masks another 20% had them under there chin or nose. One guy behind me not wearing a mask was purchasing some body building type protein and alcohol, so possibly not suffering with a health condition. No one was challenging these people. On the way out the female security staff member was sat at the door taking to two other people none of them wearing masks.



Not surprising that the virus is spreading and soon this will be the one of the places in the local that people can shop, not great.



Are there really covid marshallsvwithin your stores?