How to make a Complaint to Ann Summers
Ann Summers operates an easy to follow complaints procedure. The first step is to call the complaints line on 0333 440 6969. If yours is not, then the subsequent steps to take are clearly shown on the website.
Full contact details are listed long with how Ann Summers will handle your complaint and what they require from you.
Ann Summers complaint contacts like Phone, email and support form
Complaint via Phone number : 0333 440 6969
Reservations From UK:
Complaint via Email :
Complaint via Support Form : Ann Summers Support Form
Ann Summers complaint website : www.annsummers.com
Corporate Head Office address
Gold Group International, Warlingham, Whyteleafe CR3 0GG, UK
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About Ann Summers
Ann Summers is a British multinational retailer company specialising in sex toys and lingerie, with over 140 high street stores in the UK, Ireland, and the Channel Islands. The chain had an annual turnover of £117.3 million in 2007-2008.
Ann Summers Complaint Hours
Mon – Fri: 8 am – 8 pm, Sat: 9 am – 6 pm, Sun & Bank holidays: Closed
Products & Services
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Hopefully, We helped you to get some genuine records for Ann Summers Complaint information.
Use below complaint form to discuss problems you have had with Ann Summers, or how they have handled your complaints. Initial complaints should be directed to Ann Summers directly. You can find complaint contact details for Ann Summers above.
Ann Summers Customer Complaints
Average rating: 1 reviews
Dec 31, 2022
City where company is located (optional): sunderland
went to Ann summers yesterday in Newcastle the staff were ever so welcoming and friendly. i bought two of the vibrators from the shop one had already been opened but had been sealed up. i got home and went to try them the rabbit i had bought didn't work at all tried different batteries didn't work. the coloured vibrator which was blue worked once i went to check it after Turing it off with out having experience with the toy i put it away. when i did go to use it the whole vibrator was extremely hot to hold. After this incident it stopped working completely. The next day ( Wednesday the 28th of December) i headed into sunderland into the bridges with my sister who was with me when we bought the sex toys. The staff seemed friendly at first but when we explained that the toys didn't work before we could even test them on are bodies they looked at us like we were idiots and liars, they proceeded to complain about the boxes that had been opened even though one of the boxes had been ripped then taped shut . I explained this problem but still refused to help, the whole time they weren't even explaining to us that the toy might actually be fault not the batteries that we had used had been the problem. everything that came with both of the toys they refused to help even though the toys do not turn on at all even with different batteries' help at all the looks we received were really rude and disgusting the toys hadn't been used so i don't understand why they wouldn't help us. staff which was only two staff members who were not helpful at all