How to make a Complaint to B&Q
B&Q operates an easy to follow complaints procedure. The first step is to call the complaints line on 0333 014 3098 (Monday-Friday 8 am – 6 pm, Saturday 8 am – 6 pm, Sunday 10 am – 4 pm). They say the vast majority of complaints are successfully resolved at this stage. If yours is not, then the subsequent steps to take are clearly shown on the website.
B&Q complaint contacts like Phone, email and support form
Complaint via Phone number : 0333 014 3098
For questions about home delivery: 0333 014 3357
The Complaint via Email :
Complaint via Support Form : B&Q Support Form
B&Q complaint website : diy.com
Corporate Head Office address
Chestnut Ave, Chandler’s Ford, Eastleigh SO53 3LE, United Kingdom
Also Read: Ticketmaster complaints email & Phone number
B&Q is a British multinational DIY and home improvement retailing company. The retail chain offers over 40,000 products across 300 physical stores and online shops.
Products & Services
DIY Home improvement tools
Gardening Supplies and Plants
Also Read: Very complaints email & Phone number
Hopefully, We helped you to get some genuine records for B&Q Complaint information.
Use below complaint form to discuss problems you have had with B&Q , or how they have handled your complaints. Initial complaints should be directed to B&Q directly. You can find complaint contact details for B&Q above.
B&Q Customer Complaints
Average rating: 6 reviews
Sep 24, 2022
full new kitchen purchased
City where company is located (optional): Liverpool
Can't believe aftercthe money we've spent at B & Q
That we can't ring the kitchen dept or store anymore. We could during the purchase but now we are having some issues and damaged goods the store and staff nolonger want to know. We have to trail back. We explained and told to go home and bring the damaged dishwasher wooden front panel. We fid and returned and place an order for a replacement and when it arrived at our house it was wrong as it was a door for a small cupboard. I phoned and the same that they nolonger speak to customers on the phone so we have to trail back me with my broken ankle and my husband who is doing 13 hour shifts and having to go without full sleep in order to sort this out.
POOR CUSTOMER AFTER SERVICE.
Sep 24, 2022
B & Q kitchen
City where company is located (optional): Kettering, Northants
Having ordered a kitchen to the specifications required, a delivery arrived with incomplete and incorrectly sized items, the expectation to this being that the customer becomes a qualified kitchen fitter in their own right and cuts an oversized item to size using one of the many wood working saws and blades that you expect to find in every household!! Sadly whilst this appears to be an expectation of the company having spoken to many friends and family it is apparent that none of us are either qualified or trained in such skills and all seek to order from the 'experts' ... you sure are expected to do it when you B & Q it that's just not exposed in the process - who pays for the woodworking tools?? Who is liable if the attempt is unsuccessful?? Why are there other reviews indicating this issue yet no disclosure?? This in addition to the contents of the order not matching the original order placed and paid for, phone calls when they come (yet another one not received today hence another night of concern as to when the hub of the house will be able to resemble such once more) all leads to a headache that would never have been expected from a company as big as this - your customer service and after sales service leave a lot to be desired and I would appreciate someone taking the time to check my order, correct my order, arrange the correct sized units or amendment by your company of the same and recompense the time and effort lost to the process, whilst taking my complaint seriously.
Sep 3, 2022
City where company is located (optional): tn299jh
I have a Macalister chainsaw that needs a ignition coil. It can not be obtained in this country.B&Q support say they don't know the GB agent/importer so i have to rely on a service number who will see if there is one in Belgium and that will take ABOUT 10 days to get to them & more time to get to me.
ANY ONE THINKING ABOUT USING B&Q HAD BETTER THINK AGAIN..