How to make a Complaint to Merseyrail
Complaints handling is available on the Merseyrail website via ‘Customer Support.’ The first step is to call on the complaints line 0151 555 1111. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.
Merseyrail complaint contacts like Phone, email and support form
Complaint via Phone number : 0151 555 1111
Reservations From UK:
Complaint via Email :
Complaint via Support Form : Merseyrail Support Form
Merseyrail complaint website : www.merseyrail.org
Corporate Head Office address
Rail House, Lord Nelson St, Liverpool L1 1JF, UK
Merseyrail is a partly underground commuter rail network and train operating business. The Merseyrail system has 68 channels and 75 kilometers of route, of which 6.5 miles are underground. Holding roughly 110,000 passengers per weekday, or 34 million passengers each year.
More contact number’s of Merseyrail
For any Prosecutions & Penalty Fares queries: 0151 434 4535
Local journey information: 0151 330 1000
Products & Services
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Use below complaint form to discuss problems you have had with Merseyrail , or how they have handled your complaints. Initial complaints should be directed to Merseyrail directly. You can find complaint contact details for Merseyrail above.