Merseyrail Customer Service: Phone, Email, Contacts.

Merseyrail
Average rating:  
 2 reviews
 by Rowan Thane

After eating in the city centre, my wife and I just boarded the train at 22:17 to travel to Maghull North from Liverpool Central. During the trip, a homeless man, who was obviously in distress, got on the train and started screaming. At the Maghull station, the train's driver came to a halt, dealt with the man in a forceful yet caring manner, and allowed us to resume our journey. In these circumstances, I find it impossible to support the idea of autonomous trains since passenger safety has to come first. Congratulations to the driver.

 by Hugo Tucker

I'm spoiled by Merseyrail's excellent service and spot-on train schedules. I've recently had to use alternative networks, such as Avante and North Western, which frequently stress me out and make me want to cry. It's pleasant to board one of our beautiful trains with the assurance that you will reach your destination on schedule.

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Phone number: 0151 555 1111

Email: comment@merseyrail.org.

Head Office address: Rail House, Lord Nelson St, Liverpool L1 1JF, United Kingdom

Merseyrail complaints number & email

Last updated on February 3rd, 2024

How to make a Complaint to Merseyrail

Complaints handling is available on the Merseyrail website via ‘Customer Support.’ The first step is to call on the complaints line 0151 555 1111. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.

Merseyrail complaint contacts like Phone, email and support form

Complaint via Phone number : 0151 555 1111

Reservations From UK: 0151 555 1111

Complaint via Email : comment@merseyrail.org.

Complaint via  Support Form : Merseyrail Support Form

Merseyrail complaint website : www.merseyrail.org

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Corporate Head Office address

Rail House, Lord Nelson St, Liverpool L1 1JF, United Kingdom.

Also Read: London Midland complaints email & Phone number

Merseyrail Business Hours

Monday: 6am – 11.30pm
Tuesday: 6am – 11.30pm
Wednesday: 6am – 11.30pm
Thursday: 6am – 11.30pm
Friday: 6am – 11.30pm
Saturday: 6am – 11.30pm
Sunday: 10am – 6pm

About Merseyrail

Merseyrail is a partly underground commuter rail network and train operating business. The Merseyrail system has 68 channels and 75 kilometers of route, of which 6.5 miles are underground. Holding roughly 110,000 passengers per weekday, or 34 million passengers each year.

More contact number’s of Merseyrail

For any Prosecutions & Penalty Fares queries: 0151 434 4535
Local journey information: 0151 330 1000

Products & Services

Also Read: London Luton Airport complaints email & Phone number

Hopefully, We helped you to get some genuine records for Merseyrail Complaint information.

Use below complaint form to discuss problems you have had with Merseyrail , or how they have handled your complaints. Initial complaints should be directed to Merseyrail directly. You can find complaint contact details for Merseyrail above.

People Also Ask

Q: Where is Merseyrail head office Address?
A: Rail House, Lord Nelson St, Liverpool L1 1JF, United Kingdom.

Q: Who is the CEO of Merseyrail Company?
A: Neil Grabham was CEO of Merseyrail Company.

Q: What are Merseyrail Business Hours?
A: Monday to Saturday 6am to 11.30pm and Sunday 10am to 6pm.

Q: What is the Email of Merseyrail Company?
A: Email: comment@merseyrail.org.

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Merseyrail
Average rating:  
 2 reviews
 by Rowan Thane

After eating in the city centre, my wife and I just boarded the train at 22:17 to travel to Maghull North from Liverpool Central. During the trip, a homeless man, who was obviously in distress, got on the train and started screaming. At the Maghull station, the train's driver came to a halt, dealt with the man in a forceful yet caring manner, and allowed us to resume our journey. In these circumstances, I find it impossible to support the idea of autonomous trains since passenger safety has to come first. Congratulations to the driver.

 by Hugo Tucker

I'm spoiled by Merseyrail's excellent service and spot-on train schedules. I've recently had to use alternative networks, such as Avante and North Western, which frequently stress me out and make me want to cry. It's pleasant to board one of our beautiful trains with the assurance that you will reach your destination on schedule.

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