Boots Customer Service: Phone, Email, Contacts.

I am writing to inform the manager of this service, about an employee seen at the Boots Store, St. Georges Mall, Harrow, London. She is described as asian origin, medium quite slim built, medium/shoulder length hair tied back, wore a store uniform/clothing and shoes, possibly aged between 20-30 years, store worker. Her name is Monika. I, assume, she is a trouble maker. Please could you check into this person and associates immediately. customer

my daughters and i have been trying to call all your no for the last 3 hours i find your phone service diabolical

You can’t rate zero so had to give a 1⭐️ Putin in a Boots uniform. Total miss information on opening hours via on line info and I store. Carer for house bound. After stating backed up factual info on how long prescription had been on order was humiliated in front of the whole store!!! Rude incompetent staff - will not be using or recommend. From out of Sheffield but what has Sheffield become 🤯🤯🤬. Shane on you Boots spent an entire carer in customer service without a complaint against me - three against you whilst I was in store today!!!!!

New upgraded store installed self service tills , not efficient for the elderly with sight problems also difficulty with boots points card , please could there be at least a manned till , 2 staff overseeing self serve tills , shopping should be a lovely experience instead it’s becoming extremely stressful for elderly customers.

Disgraceful support. Ordered and paid for Covid 19 test, submitted as per instructions and never received the results. Trying to chase for reasons of health, travel requirements and finance was impossible - 45 minute wait on the phone, no response to e-mails and a colleague's visit to a shop failed to produce anything other than the phone number for complaints. Small Claims Court here we come. (I only gave them 1 star as I need to put something in the box!

Yesterday 26th i called m y local boots to ask if a prescription was ready for my partner i was told it will be ready after 4pm so i went to collect his meds only to be told they had not got them but will be ready on wednesday. I know my doctor sent this script before 5pm the day before on monday i am so sick off being told items are ready but when i get there we are missing or items are not there when needed. Its the same as delivery we have been asked to pay for it but we wont pay so i have to walk t o boots as i do not drive i think it is awful you asking peole to pay. Another thing is your staff they are so unwilling to help and talk down to people well you have now lost customers as soon as i pick up the meds today i am going else where and i can get meds delivered free your company is disgracful

On Tuesday 26th October I entered the store to purchase some Christmas presents when I was ready to pay I was totally disappointed at the lack of staff their was .there was one member of staff on front tills with a big queue of waiting customers I proceeded to pay at the back of the store (pharmacy ) I was also greeted there with one member of staff and once again a queue of customers . I asked a member of staff iwho was filling up stock if I can purchase my items at the nearest tills (pharmacy tills she said yes then proceeded into the back (stockroom ) very disappointing service .

0 stars. I am sick to death about Boots Phone answering . I cant say how many hours i have wasted trying to get through to any person in Boots head office or Macclesfield. Perhaps someone might email me.

My appointment was for 12.35 on 5th October i arrived at 12.25 confirmed appointment told to wait in waiting area as i did had t o go back to reception at 1.45
To find three members of staff standing around
doing nothing even the equipment had not been sanitised very disappointed and will find somewhere where the staff put the customer first

I received a text giving a difference time to the one I had make which I had on appointment card, it took almost 3 hours to get anybody to answer the phone after I have been give different phone number which did not have any information about what I wanted a answer too, also it took almost 2 hour to find some ware to make a complaint for such a large company this is unaccabled