Royal Bank of Scotland Customer Service: Phone, Email, Contacts.

Royal Bank of Scotland
Average rating:  
 2 reviews
 by Garry Calder
Banking
City where company is located (optional): Haddington

Despite answering all RBS security questions and a large amount of money being removed from my account yesterday (but not delivered to its intended recipient), I received a call on my mobile early this morning regarding "suspected Fraud on my account" the call had all the signs of a scam so i hung up. I then received a similar automated call on my landline, i listened more and was put into a queue (apparently 8am on Monday is peak call time at RBS - really??? ... sounds like misinformation/scam to me). After 10 mins waiting in the queue i had to get on with "life" and put the phone down. I called RBS back at lunchtime and was told i could either speak to someone in 4mins or have a callback. I selected call back . A call back resulted and i was put back in a queue. After waiting a further 15 mins I had to get back on with life. So i am now significantly out of pocket, I have a very unhappy person that has not received an agreed money transfer and have wasted lots of time that I cannot afford and still have a problem to resolve. After 40+ years of being a RBS customer I am now opening a new bank account with a RBS competitor and will be closing all my RBS accounts as soon as these accounts are active. Maybe if more RBS took a similar approach the consequential benefit for the remaining customers will be shorter waiting time on the RBS automated calls

 by Pat W
Personal Debit Card Payments

Hello to: ROYAL BANK OF SCOTLAND



Tried repeatedly to link RBS personal debit card to Paypal and RBS declined the card every time.



It is frustrating when in old age mid-80s that staff at RBS simply cut you off or transfer you then cut you off or don’t ring back after you give them all your details including home phone number.



The way you treat your customers with contempt is disgusting and unacceptable.



Simply told nothing wrong with debit account, no stops etc. Yet any attempted purchase over £10 is ‘Declined’ and with healthy bank balance.



It seems that on the phone staff at RBS just want to quickly dismiss you any way they can, even if it means cutting you off or transferring you to a dead line.



You should have more respect for customers and show willing to help but it appears evidently, you do not.

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Phone number: 03457 24 24 24

Email: CustomerVoice@insights.rbs.co.uk

Head Office address: 175 Glasgow Rd, Edinburgh EH12 9SB, UK

Royal Bank of Scotland complaints number & email

Last updated on February 3rd, 2024

How to make a Complaint to Royal Bank of Scotland

You should call Royal Bank of Scotland complaints line in the first instance on 03457 24 24 24. If this does not resolve matters, then further steps can be taken. Further information is on the website along with details of alternative contact options such as contact form and email.

Royal Bank of Scotland complaint contacts like Phone, email and support form

Complaint via Phone number : 03457 24 24 24

Reservations From UK: 03457 273747

Complaint via Email : CustomerVoice@insights.rbs.co.uk

Complaint via  Support Form : Royal Bank of Scotland Support Form

Royal Bank of Scotland complaint website : www.rbs.com

Tweet: RBS

Corporate Head Office address

175 Glasgow Rd, Edinburgh EH12 9SB, UK

Also Read: Paypal complaints email & Phone number

More contact number’s of Royal Bank Of Scotland

Customer Services England on 0345 900 0400

Call Customer Services Scotland on 03457 24 24 24

Call Customer Services Wales on 0345 900 0300

Royal Bank of Scotland Business Hours

Monday: 8am – 6pm
Tuesday: 8am – 6pm
Wednesday: 8am – 6pm
Thursday: 8am – 6pm
Friday: 8am – 6pm
Saturday: 9am – 4pm
Sunday: 9am – 4pm

About Royal Bank of Scotland

The Royal Bank of Scotland, is one of the retail banking subsidiaries of The Royal Bank of Scotland Group plc, together with NatWest and Ulster Bank. The Royal Bank of Scotland has around 700 branches, mainly in Scotland, though there are branches in many larger towns and cities throughout England and Wales.

Products & Services

Finance and insurance
Retail banking
Corporate banking
Investment banking
Private banking
Mortgages
Credit cards

Also Read: Natwest complaints email & Phone number

Hopefully, We helped you to get some genuine records for Royal Bank of Scotland Complaint information.

Use below complaint form to discuss problems you have had with Royal Bank of Scotland, or how they have handled your complaints. Initial complaints should be directed to Royal Bank of Scotland directly. You can find complaint contact details for Royal Bank of Scotland above.

People Also Ask

Q: Where is Royal Bank of Scotland head office Address?
A: 175 Glasgow Rd, Edinburgh EH12 9SB, UK.

Q: Who is the CEO of Royal Bank of Scotland Company?
A: Alison Rose was CEO of Royal Bank of Scotland Company.

Q: What are Royal Bank of Scotland Business Hours?
A: Mon – Fri 8am-6pm, Sat – Sun 9am – 4pm.

Q: What is the Email of Royal Bank of Scotland Company?
A: Email: CustomerVoice@insights.rbs.co.uk

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Royal Bank of Scotland
Average rating:  
 2 reviews
 by Garry Calder
Banking
City where company is located (optional): Haddington

Despite answering all RBS security questions and a large amount of money being removed from my account yesterday (but not delivered to its intended recipient), I received a call on my mobile early this morning regarding "suspected Fraud on my account" the call had all the signs of a scam so i hung up. I then received a similar automated call on my landline, i listened more and was put into a queue (apparently 8am on Monday is peak call time at RBS - really??? ... sounds like misinformation/scam to me). After 10 mins waiting in the queue i had to get on with "life" and put the phone down. I called RBS back at lunchtime and was told i could either speak to someone in 4mins or have a callback. I selected call back . A call back resulted and i was put back in a queue. After waiting a further 15 mins I had to get back on with life. So i am now significantly out of pocket, I have a very unhappy person that has not received an agreed money transfer and have wasted lots of time that I cannot afford and still have a problem to resolve. After 40+ years of being a RBS customer I am now opening a new bank account with a RBS competitor and will be closing all my RBS accounts as soon as these accounts are active. Maybe if more RBS took a similar approach the consequential benefit for the remaining customers will be shorter waiting time on the RBS automated calls

 by Pat W
Personal Debit Card Payments

Hello to: ROYAL BANK OF SCOTLAND



Tried repeatedly to link RBS personal debit card to Paypal and RBS declined the card every time.



It is frustrating when in old age mid-80s that staff at RBS simply cut you off or transfer you then cut you off or don’t ring back after you give them all your details including home phone number.



The way you treat your customers with contempt is disgusting and unacceptable.



Simply told nothing wrong with debit account, no stops etc. Yet any attempted purchase over £10 is ‘Declined’ and with healthy bank balance.



It seems that on the phone staff at RBS just want to quickly dismiss you any way they can, even if it means cutting you off or transferring you to a dead line.



You should have more respect for customers and show willing to help but it appears evidently, you do not.

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