Hotpoint Customer Service: Phone, Email, Contacts.

Hotpoint
Average rating:  
 39 reviews
 by George Young
REPLACEMENT

I've been waiting since April for a replacement because they replaced one in April and smoke is bellowing from it not even concerned are they knowing only to well it was a hotpoint fridge freezer that that caused the fire few years ago. Yet an 81year old priority customer is left with a smoking dangerous fridge freezer. Despicable

 by Sarah Roberts
Gas oven
City where company is located (optional): Huntingdon

Disgusting service received. Still ongoing. Paid for a service not been given

 by Dr C Tomlin
Hotpoint washer dryer
City where company is located (optional): Leeds

I bought a washer dryer which was delivered on 22nd December. The dryer did not work. It has been a nightmare receiving a refund for a faulty product. Please do not buy from Hotpoint and do not engage with their abusive sales rep, Roberto. I will be taking this matter further.

 by Tony Newbury
Hotpoint Aquarius TDL 32
City where company is located (optional): Skelmersdale

I alerted the customer service dept that when I started the dryer it started bellowing dark smoke . They were unhelpful . In these days of re calling dangerous machines, customer safety should be paramount . As a pensioner I feel afraid that this dryer if used could lead to fire.

 by Susan brickley
Washer dryer
City where company is located (optional): Staffordshire

I phoned to ask for a booklet for my washer dryer they first charged me £5 then they took another £30 from my bank account I am 75yrs old and I can't afford to pay this from my bank account Why did they do this I have been with hotpoint for 15yrs I am soo upset about this money going out of my account

 by Kayleigh
Wmfug742guk
City where company is located (optional): Bristol

I am writing to you to raise an issue about: Washing Machines

The issue that I have experienced was: My hot point washing machine caught fire on august 27th. I initiated contact. You told me to go through domestic and general. You sent a engineer to my home to take a look. This was on 31st august! The engineer condemned the washing machine unsafe to use. I am fuming!!! You then sent me back to domestic and general to which I escalated the case. They have since responded saying you are at fault and not them. I want the machine out of my house and replaced. My husband suffers with ocd, and high functioning depression. I have debilitating anxiety which I am medicated for. We are both key workers and I have 3 children. I have been using the launderette which is costing £80 per week. I will send you the invoice to compensate me along with an immediate replacement machine . I will take to social media channels and take this to the press if no response is heard back from you before Friday 10th September. You are disgraceful

It occurred on: 2021-08-27

This meant that Angry.
Scared as the machine was on fire
Out of pocket financially

Replace the machine and compensate me

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Kayleigh Coghlan

Serial number Wmfug742guk
Where did you purchase the product? Curry’s - longwell green

 by Jose Knowles
Tumble dryer recall
City where company is located (optional): Peterborough

I have been trying to help my elderly 90 year old partially sighted neighbour regarding her tumble dryer recall. Apart from Hrram in customer services the contact plus service or lack of it is appalling. I will try again tomorrow to see if I am able to make progress. The delivery man delivered a tumble dryer and were meant to remove the recalled model, as the dryer did not fit they took it away along with the recalled model, they then returned shortly after as they should not have taken the recalled dryer. I later discovered my neighbour had made a payment to have an upgrade as not too have a long wait, the new dryer was the same dimension's as re recalled dryer however the hose was metal not plastic and this was the reason it did not fit, however this is easily resolved through adjustments to the hose. The dryer did not need to be removed!!!! the delivery men advised they only had a 6minute delivery time slot and had encountered the same fitting problem with a large volume of the dryers. As this appears to be a common problem , why are customers not advised that the new hoses could probably require an engineer to fit the dyer , which would save appliances being delivered then immediately removed. My neighbour has been left distressed by this experience, hence my intervention. It is an disgraceful customer journey and a deeply upsetting one for an elderly frail person, same on the company. I will try to make sense and progress tomorrow.

 by Rob Noble
All I want is a receipt !!
City where company is located (optional): Market Harborough

Clueless Hotpoint customer service. Been waiting 28 days, 5 live chats and 13 telephone calls for a receipt for my appliance repair completed on 05/07/21. Hotpoint if you give a damn then please call me. You have my number following repair number 1525764829. In the meantime I will continue to leave cr*p reviews wherever I can until you do as you promised to do.

 by GARETH BETCHER
Washing machine
City where company is located (optional): Magherafelt

Been without my washing machine for 3 weeks waitin on engineer call in to fix machine. He never appeared on the day and when rang in to see u was told it b another 2 weeks there will never b another hot point macjmhine in my house there for there after sale care is useless. But sure we can blame covid

 by julie pr parker
repair cockjup
City where company is located (optional): DERBY

ref 1525928631 engineer lameck no 69997- came today machine not working
changed motor counterweight tank plastic- machine wash making veryl lound banging when spinning -now since this repair - drying cycle will not dry- the machine made a grinding noise and started spelling of burning = hence no washer dryer now model no wdl540plkc/64656 have had to request another call out -not till 30 july not happy with the service today - think he needs more training - i have requested for him not to return. i am in the vunerable group - lets hope some one with better knowledge comes and the parts- will
be annoyed if if cannot be fixed- feel a email to watchdog etc loomimg

Phone number: 0344 822 4224

Email: uksales@whirlpool.com

Head Office address: Morley Way, Peterborough PE2 9JB, United Kingdom

Hotpoint complaints number & email

Last updated on January 27th, 2024

How to make a Complaint to Hotpoint

Call the Hotpoint on their complaint number in the first instance on 0344 822 4224. If this does not resolve the issue for you, then you should write to the Hotpoint via the online form on their website or by letter and proceed through their complaints handling process. If corresponding by letter, writing to your branch is recommended.

Hotpoint complaint contacts like Phone, email and support form

Complaint via Phone number : 0344 822 4224

Repair: 0370 218 6083

Reservations From UK: 0344 822 4224

Complaint via Email : uksales@whirlpool.com.

Complaint via  Support Form : Hotpoint Support Form

Hotpoint complaint website : www.hotpoint.co.uk

Tweet: HotpointUK

Corporate Head Office address

Morley Way, Peterborough PE2 9JB, United Kingdom.

Also Read: Hoover complaints email & Phone number

Hotpoint Business Hours

Monday: 7am – 6pm
Tuesday: 7am – 6pm
Wednesday: 7am – 6pm
Thursday: 7am – 6pm
Friday: 7am – 6pm
Saturday: 8.30am – 4.30pm
Sunday: 8.30am – 4.30pm

About Hotpoint

The Hotpoint Electric Heating Company is an American and European brand of domestic appliances. In 1920, it established a joint venture with competitor General Electric, forming the Hotpoint Electric Appliance Company Limited (HEAC) to market GE (USA) branded goods in the United Kingdom.

Products & Services

Washing machines
Dishwashers
Refrigerators
Freezers
Cookers
Tumble dryers

Also Read: Fujifilm complaints email & Phone number

Hopefully, We helped you to get some genuine records for Hotpoint Complaint information.

Use below complaint form to discuss problems you have had with Hotpoint, or how they have handled your complaints. Initial complaints should be directed to Hotpoint directly. You can find complaint contact details for Hotpoint above.

People Also Ask

Q: Where is Hotpoint head office Address?
A: Morley Way, Peterborough PE2 9JB, United Kingdom.

Q: Who is the CEO of Hotpoint Company?
A: James Goldsmith was CEO of Hotpoint Company.

Q: What are Hotpoint Business Hours?
A: Monday – Friday 7am – 6pm &  Saturday 8.30am – 4.30pm.

Q: What is the Email of Hotpoint Company?
A: Email: uksales@whirlpool.com.

 

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Hotpoint
Average rating:  
 39 reviews
 by George Young
REPLACEMENT

I've been waiting since April for a replacement because they replaced one in April and smoke is bellowing from it not even concerned are they knowing only to well it was a hotpoint fridge freezer that that caused the fire few years ago. Yet an 81year old priority customer is left with a smoking dangerous fridge freezer. Despicable

 by Sarah Roberts
Gas oven
City where company is located (optional): Huntingdon

Disgusting service received. Still ongoing. Paid for a service not been given

 by Dr C Tomlin
Hotpoint washer dryer
City where company is located (optional): Leeds

I bought a washer dryer which was delivered on 22nd December. The dryer did not work. It has been a nightmare receiving a refund for a faulty product. Please do not buy from Hotpoint and do not engage with their abusive sales rep, Roberto. I will be taking this matter further.

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