Great Western Railway complaints email & Phone number

Last updated on February 3rd, 2024

How to make a Complaint to Great Western Railway

Great Western Railway provide a range of complaint handling options on their website. The first step is to phone the complaints line on 0345 7000 125.

Customers can use an online form to make a written complain online, and there is a postal correspondence option. There is a summary on the website of how Great Western Railway will handle your complaint and what communication to expect.

Great Western Railway complaint contacts like Phone, email and support form

Complaint via Phone number : 0345 7000 125

Reservations From UK: 0345 7000 125

Complaint via Email : GWR.Feedback@GWR.com.

Complaint via Support Form : Great Western Railway Support Form

Great Western Railway complaint website : www.gwr.com

Tweet: GWRHelp

Corporate Head Office address

Milford House, 1 Milford St, Swindon SN1 1HL, UK

Also Read: Grand Central Railway complaints email & Phone number

Great Western Railway Business Hours

Monday: 6am – 11pm
Tuesday: 6am – 11pm
Wednesday: 6am – 11pm
Thursday: 6am – 11pm
Friday: 6am – 11pm
Saturday: 7am – 11pm
Sunday: 7am – 11pm

About Great Western Railway

Great Western Railway is a British train operating company. It manages 197 stations and its trains call at over 270. GWR operates long-distance inter-city services along the Great Western Main Line to and from South West England and South Wales, as well as the Night Riviera sleeper service between London and Penzance.

Products & Services

Also Read: Govia Thameslink Railway complaints email & Phone number

Hopefully, We helped you to get some genuine records for Great Western Railway Complaint information.

Use below complaint form to discuss problems you have had with Great Western Railway, or how they have handled your complaints. Initial complaints should be directed to Great Western Railway directly. You can find complaint contact details for Great Western Railway above.

Other Complaints

Great Western Railway

Average rating:

2 reviews

Arlo Montague

Mar 19, 2024

by Arlo Montague

Utilising the GWR portal, I was able to easily book two tickets to Gloucester, and they could be stored in my Google Wallet, which is always my preference. However, the supplier I was visiting cancelled the appointment, so I went online and completely and quickly cancelled my tickets. Excellent service and a fantastic portal!

Harry Faulkner

by Harry Faulkner

I am resolved not to allow this week's experience to diminish my gratitude as a great train fan, frequent service customer, and team leader for the GWR volunteers at Freshford station. I have to report that obtaining a refund for a ticket that was purchased in error today has been an extremely horrible process. I won't go into too much detail here, but definitely check into GWR—it's not exactly the quick, painless transaction one would expect, and there's an extra £10 admin cost!

Great Western Railway Customer Complaints

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Great Western Railway Customer Service: Phone, Email, Contacts.