First TransPennine Express complaints email & Phone number

Last updated on February 3rd, 2024

How to make a Complaint to First TransPennine Express

To complain to First TransPennine Express, contact their complaints line on 0345 600 1671. They can also be contacted by mail and online contact form if required. First TransPennine Express also provide details of independent bodies to contact if you are unable to resolve your complaint direct with the company.

First TransPennine Express complaint contacts like Phone, email and support form

Complaint via Phone number : 0345 600 1671

Reservations From UK: 0345 600 1671

Complaint via Email : tpecustomer.relations@tpexpress.co.uk

Complaint via Support Form : First TransPennine Express Support Form

First TransPennine Express complaint website : www.tpexpress.co.uk

Tweet: TPExpressTrains

Corporate Head Office address

First Floor, Bridgewater House, 58-60 Whitworth St, Manchester M1 6LT, UK.

Also Read: First ScotRail complaints email & Phone number

First TransPennine Express Business Hours

Monday: 6am – 11pm
Tuesday: 6am – 11pm
Wednesday: 6am – 11pm
Thursday: 6am – 11pm
Friday: 6am – 11pm
Saturday: 6am – 11pm
Sunday: 6am – 11pm

About First TransPennine Express

TransPennine Express is a British train operating company. It runs regional and intercity rail services between the significant towns of Northern England and Scotland. The franchise operates all of its services to and through Manchester covering three main routes.

Products & Services

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Hopefully, We helped you to get some genuine records for First TransPennine Express Complaint information.

Use below complaint form to discuss problems you have had with First TransPennine Express, or how they have handled your complaints. Initial complaints should be directed to First TransPennine Express directly. You can find complaint contact details for First TransPennine Express above.

Other Complaints

First TransPennine Express

Average rating:

2 reviews

Carter Arley

Mar 21, 2024

by Carter Arley

IOn October 11, I took the 08.54 from Liverpool Lime Street to Leeds on Tuesday. I simply wanted to express how happy I am with the customer service I received. Tom, one of your staff members, was the most affable conductor on the train. In addition to showing this 76-year-old woman to her seat, he showed me a joyful and upbeat demeanour and inquired about my comfort during the ride. Well done, Tom. 😀

Jax Chancellor

Mar 19, 2024

by Jax Chancellor

Recently, my wife and kid left Huddersfield for Liverpool Lime Street and returned the next day. Given the recent TPE stories, we were prepared for issues. Nonetheless, the trips were flawless on both ends. Trains arrive on time, are not crowded, have immaculate coaches, and reserved seats work well. Not a better situation 😀😀😀

First TransPennine Express Customer Complaints

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First TransPennine Express Customer Service: Phone, Email, Contacts.