Wickes complaints number & email.

Wickes
Average rating:  
 13 reviews
by Juliet Caird on Wickes
Kitchen delivery

Parts were missing from our kitchen delivery and head-office policies and customer service has been appalling, really letting down the good local store and its hard-working kitchen designers. We have renovated ruined buildings in Dumfries for 16 years and have 100 tenants. We, and the people who work for us, have been customers of Wickes in Dumfries for many years (spend several thousand pounds every year). The service from the staff in the store has always been excellent. We recently ordered units for 2 kitchens. The delivery driver was grumpy (he'd got lost despite my request for him to call beforehand for directions) and failed to give me the delivery note for 1 kitchen. Our joiner & plumber were booked for Sat and Mon just past to fit the kitchen (joiner had been delayed by covid). On Saturday the joiner found 2 cabinets and other items missing. To install the kitchen by Christmas, they both kindly agreed to come back Mon/Tues if Wickes sent the missing items by 24/48 hour courier, but they can't come next week. The shop staff were sympathetic but said the items could only be delivered by Parcelforce standard delivery (up to 7 days), despite the mistake being Wickes (apparently this is Wickes policy regardless of the situation). The joiner can't come the following week so this means we will have no kitchen by Christmas. The customer service person at head office was sympathetic that we would have family but no kitchen at Christmas but said he was not authorised to arrange a quicker delivery. I asked to speak to his team leader. She was unsympathetic, unhelpful and rude. She said the phonecall was not being recorded and repeatedly refused to let me speak to her line manager or to ask him/her to call me back. I recorded the last part of the conversation (with her knowledge). She continued to be rude, even to my partner when he tried to reason with her, talking over him and finally putting down the phone on him.

We have previously bought our kitchens from Howdens. When Howdens make a mistake (rare) they apologise for this and correct it as quickly as possible, overnight if required, but never 7 days. The contrast in customer service is astounding. Given the value of the 2 kitchens, the price of a 24/48 hr courier service would have been negligible to Wickes and it would have allowed us to have a kitchen to cook a Christmas meal for the family.

Please don't trust the drivers to scan every item. 2 x 600mm cabinets were missing amongst other things - he maybe scanned one 3 times, and please don't expect customer services to apologise or be helpful when things do go wrong.

by s on Wickes
Vanity unit/basin
City where company is located (optional): lowestoft

We enquired about a display vanity unit and basin FRONTERA 100477/101290 on the 4/11/19 at the Lowestoft branch. We were told it was going to be dismantled by outside tradesmen not Wickes staff. A female assistant put this in the diary on 4/11/20 to say we were interested in purchasing the 2 items, and was told they would ring to let us know once they knew the date. Not hearing anything back I phoned The Manager on the 13/11 and was told it should be the 3/12, he asked me to give him a ring a week before to remind him. When I phoned, he was off that day but I left a message with a male colleague. I phoned the following day and spoke to The Manager, everything was still on track.

Spoke to the same male colleague again on the 3/12 as I was told The Manager had popped out, and he said he would pass message on. I phoned again on the 4/12 in the afternoon, only to be told by The Manager that the outside tradesmen had dismantled the unit around 7.30 a.m but according to him it was damaged and they had put a hammer to it (It looked fine when we visited the store earlier that week to purchase some other supplies). He said he had got in early to sort this problem out but it was too late.l I find this difficult to believe especially when he had almost a month to sort it out. I wonder if we would have ever got a phone call back if I hadn't of phoned him. Very disappointed with the service.

by Philip Greer on Wickes
Bathroom installation
City where company is located (optional): STOKE-ON-TRENT

I am writing to you to bitterly complain about the way we have been treated

When recently ordering a new bathroom and install from Wickes in Victoria road

In Fenton.

We went into the shop sometime ago in fact it was October 18th and sat down with

One of your designers. He was named Lynton Lomas.

He said that due to Coved 19 that they would not come out to measure up and said that

We would have to take photos or measure up our selves and then he would enter details onto the computer and go from there which we did.

He then went through all the things that we chose for our new bathroom and said that we would just have to buy the tiles separate and pay the fitter for the plastering on the day.



Not long after that the installers came to our house to have a look at the job and chatted about the install which they said would be soon. The next day we had a phone call from a lady who said that we have the install date for December 7th Monday and that all the bathroom would be delivered a few days before.



We then had a txt which said Wickes are excited to tell you that your bathroom will be delivered on Dec 3rd ready for the install on the 7th Monday and could we make sure that someone was in to sign for all the delivery. I then went to see my boss at work asking him for a day off so that I could take the delivery as they would only give me a 4 hour window. I continued to receive texts from Wickes over the coming days counting down to my delivery and a small video on how to make sure that they had good access etc.



I then went to see my boss again asking him for another week off from work as I wanted to be there during the install to make sure that things were as we wanted them and so did my wife. This was awkward for us as we both have a limited number of holidays and we both had to arrange cover for our jobs.



Sure enough on Thursday morning 3rd Dec a wagon arrived in our street with our delivery or should I say a quarter of it as there was no shower, no Glass, No Shower Tray, No Sink, No Toilet, basically just the fittings had arrived. I asked the driver if anything else was coming and he said NO just what he had.



I was straight on the phone to Lynton at Wike’s only to discover that he was on 2 weeks annual leave. I asked the man on the desk if he could help us as the fitters were coming on Monday to install my bathroom which hadn’t arrived , he said to ring this number for customer services to which I replied that is what I am paying you for to chase my order not for me to do it. I went to the store and spoke to a lady on bathrooms who phoned up herself and got them to ring me back which they did only to confirm that they hadn’t got my order and loads of it was not even in stock.



To be fare this man chased around all day trying to track down my stuff but it was one dead end after another dead end and the parts were just not there. He phoned the installers and told them as no one had bothered to inform them the same as they never informed me that the install would not take place .



This meant that the installers then had to change all their work plan for the next two weeks and that me and my wife had both booked a week off work for nothing and we still would not have any bathroom fitted.



In fact they said that one piece of glass would not be here until January.



Four days ago Saturday 5th Dec we went into the shop to see Lynton and cancel the whole thing as we were livid and now had both wasted a weeks holiday and still got no bathroom. Lynton said that his manager had told him not to get involved and that he had taken it on himself to sort it out although he has not contacted us from that day to this to sort anything out.



To be honest it has been a complete mess from start to finish and we have now had to go elsewhere for someone else to sort out this mess and get us a bathroom fitted, but I have to say that I am disgusted with the way that we have been treated form start to finish when all that we did was come into the store to have a new bathroom and to give Wickes our custom and they have treated us like criminals with no one letting us know anything of what is going on at any time and we have had to do all the chasing as no one even phoned us to tell us what was happening. I have to say that we will never use Wickes again nor will we advise anyone else to use them as its been a complete nightmare from start to finish.



We now have to try to get yet another week from work so that someone else can install the bathroom.



In short they are an absolute disgrace and we feel that we should be compensated for the whole mess, the stress that we have had to endure and also 2 weeks of our holidays that we have lost.



Yours



Mr Greer

Mrs Greer.

by Frank Tyler on Wickes
Kitchen not finished
City where company is located (optional): Sutton-in-Ashfield

I ordered a Kitchen in November 2019 work started in January 2020 to take three weeks, 11 months later the work has not been completed,

I was left Months without water in the kitchen, Wickes called in an agreed loan from Hitachi in August and were paid in full even though the work had not been completed to my approval, now there is no desire to complete the work.

Wickes are fully aware of the situation and have not responded, I want a discount of £1000 for almost a year of problems and arguing . I will pay Wickes direct, and I dont need the loan,

People, be aware when taking out finance with this company, They requested payment when the work was not completed

by Margaret Murray on Wickes
Kitchen
City where company is located (optional): Wrexham

7 and a half weeks and my kitchen is still not finish. All order never arrived. (20th Aug) I asked to change outlay of cupboard and they just fitted the old design even after speaking to the kitchen design manager. Kitchen was taken out leaving no Hob, fridge Freezer (2nd Oct) Came back took out sink,taps and turned water off (12th Oct) started fitting kitchen. Still no appliances until 22nd Oct put water on and temp sink. Still no hob! 1st Nov template done. 13th Nov fitted worktops and put water back on. Still waiting for a door on a unit and a piece over the cooker (30th Nov). Had to order a tap as they didn't have one after me paying for it. This has been an absolute nightmare. I am disgusted the way i have been treated. This held up the fitters doing their job. Will never recommend a kitchen from Wickes.

by GWright on Wickes
Conservatory

BUYER BEWARE WICKES. We paid for a conservatory on 13th August 2020 with a 28 day delivery date quoted. Six weeks later I contacted them to be told someone forgot to order it but promised delivery within 28 days. The week before due date I rang to find out delivery date. Wickes customer service didn’t have a clue but told me the name of the supplier for me to ring them. Several phone calls later to the supplier it finally arrived on the 2nd November..... incomplete. Several phone calls later and no further forward we sourced the parts from another supplier who sent them within a couple of days. We had also paid out for workmen who we booked after the third promise of delivery. Really could not believe the goods would not turn up, the triumph of hope over experience obviously! Apparently they don’t have a complaints policy and if you don’t like the response ‘it can not be escalated further within Wickes as Customer Relations (a misnomer in my opinion) are the highest point of contact. BUYER BEWARE!!!

by flea on Wickes
all staff
City where company is located (optional): wigan

i have shoped in wigan wickes for for about 15 years i went today for some frame fixing screws i asked a member of staff she sed thay are down there i looked a round for 5 min and whent bk to till and sed i carnt fined them sge sed i carnt leve the desk but there down there no 1 would help me to fined them i will never come bk to whicks again in my life time and i have just canceled my new kichen with you

by Arthur on Wickes
Damaged goods
City where company is located (optional): Watford

I received my order of Six 84L really useful boxes, one was damaged two others are filthy and require washing before they can be used, I have sent an email complaint everyday for the last five days, I haven’t received an acknowledgement or reply. Wickes customer service department seems to be non existent. The level of customer care is the worst I have experienced. It’s the first and last time I make an on line purchase from Wickes.

by Lyn Northgraves on Wickes
Delivery of an order
City where company is located (optional): Boston Lincs

Good Afternoon,



We placed an order for some sand and ballast on 16th August, and were told we were unable to have a delivery until 26th August, which is fair enough, so we ordered and waited.



Today we had been waiting for the delivery, and had not heard anything, so I rang the Boston Lincolnshire branch of Wickes and spoke to a young lady who was very polite and helpful. She asked me if I we were aware that the order had been cancelled, to which I replied, no, we had not heard anything. She explained that the driver had been ‘unable to deliver’ and had tried to ring us, but she would find out more.



She put me on hold and then on return told me the driver had tried to deliver and tried ringing us but the telephone number allegedly was not complete, (although it was on our initial order). The thing is, we watched the Wickes lorry go past our house apparently without any intention of following the diversion signs. (It had the items we delivered loaded on it which is how we know it was meant for us)



Let me explain a bit better. We live on the corner of Sleaford and Brothertoft road, and are right next to traffic lights from three ways. They are currently working on the junction here, which is tiresome for us all, let alone inconvenient, but it does mean deliveries can not come to our front as the road is exceptionally busy. Therefore they have set up many clear diversion signs for people to follow. As previously stated this lorry made no attempt to follow these signs and deliver to the back door, which in fact is easier, as there is currently no access down that road.



She then informed me that as the order had been cancelled, it would be impossible to arrange another delivery date, therefore as the status of the order is now cancelled (not by us), that we would have to start again, and go through the complete ordering process. I explained my displeasure to this and stated I felt it was unfair that we were being chastised for this due to the fact that the lorry driver did not want/bother to follow the diversion signs which would have brought him to our back gate. I understand IF the phone number was incomplete he would not be able to contact us, and that indeed that would be our error, but the fact that two of us watched him pass the house from our window, totally ignoring the signs is more relevant in this complaint. On top of all of this, Wickes have delivered here before without any issues.



She (sorry I didn’t ask her name) was sympathetic, but as the delivery driver had cancelled the order as ‘unable to deliver’, there was very little she could do. I asked if we could book the next available slot, to which she replied no, you will need to re-order. I informed her I did not find this helpful at all, hence my email to you.



As you are more than aware, times are very difficult for us all at the moment, but in the grand scheme of things the junction traffic lights need to be done, although we would have preferred it not to. The road works are causing chaos and were not our choice, but something we have to put up with for eight weeks, therefore I think It is unfair to be treated this way. One last thing, we would normally write on the bottom of any order about the road being closed, but the Wickes order did not have that option.



I await to hear from you,



Kind regards

Good Afternoon,



We placed an order for some sand and ballast on 16th August, and were told we were unable to have a delivery until 26th August, which is fair enough, so we ordered and waited.



Today we had been waiting for the delivery, and had not heard anything, so I rang the Boston Lincolnshire branch of Wickes and spoke to a young lady who was very polite and helpful. She asked me if I we were aware that the order had been cancelled, to which I replied, no, we had not heard anything. She explained that the driver had been ‘unable to deliver’ and had tried to ring us, but she would find out more.



She put me on hold and then on return told me the driver had tried to deliver and tried ringing us but the telephone number allegedly was not complete, (although it was on our initial order). The thing is, we watched the Wickes lorry go past our house apparently without any intention of following the diversion signs. (It had the items we delivered loaded on it which is how we know it was meant for us)



Let me explain a bit better. We live on the corner of Sleaford and Brothertoft road, and are right next to traffic lights from three ways. They are currently working on the junction here, which is tiresome for us all, let alone inconvenient, but it does mean deliveries can not come to our front as the road is exceptionally busy. Therefore they have set up many clear diversion signs for people to follow. As previously stated this lorry made no attempt to follow these signs and deliver to the back door, which in fact is easier, as there is currently no access down that road.



She then informed me that as the order had been cancelled, it would be impossible to arrange another delivery date, therefore as the status of the order is now cancelled (not by us), that we would have to start again, and go through the complete ordering process. I explained my displeasure to this and stated I felt it was unfair that we were being chastised for this due to the fact that the lorry driver did not want/bother to follow the diversion signs which would have brought him to our back gate. I understand IF the phone number was incomplete he would not be able to contact us, and that indeed that would be our error, but the fact that two of us watched him pass the house from our window, totally ignoring the signs is more relevant in this complaint. On top of all of this, Wickes have delivered here before without any issues.



She (sorry I didn’t ask her name) was sympathetic, but as the delivery driver had cancelled the order as ‘unable to deliver’, there was very little she could do. I asked if we could book the next available slot, to which she replied no, you will need to re-order. I informed her I did not find this helpful at all, hence my email to you.



As you are more than aware, times are very difficult for us all at the moment, but in the grand scheme of things the junction traffic lights need to be done, although we would have preferred it not to. The road works are causing chaos and were not our choice, but something we have to put up with for eight weeks, therefore I think It is unfair to be treated this way. One last thing, we would normally write on the bottom of any order about the road being closed, but the Wickes order did not have that option.



I await to hear from you,



Kind regards



Lyn Northgraves (Mrs)

by Howard Sellick on Wickes
Delivery
City where company is located (optional): Stirling

After 2 weeks my deliver came with 4 items missing the company they hired for the delivery CITY SPRINTtheyr driver said he log the missing items on his system when I phoned wickes the firt adviser said they would be sent out I still didnt receive them I phoned the next day the adviser it was the first he had heard of this and the city sprint driver didnt have any way of notifying wickes. having paid for delivery I find this unacceptable.

Someone somewhere is have 4 pieces of studwork I now who my money will be on !!!

Wickes complaints number & email

Complaint Phone number: 0330 123 4123

Complaint Email: customerservices@wickes.co.uk

Tweet: Wickes

Website: https://www.wickes.co.uk/

Head Office address: 19 Colonial Way, Watford WD24 4JL, UK

Get verified information about Wickes complaints email & Phone number. To complain to Wickes about their service, call 0330 123 4123 to discuss your issue. If this is unsuccessful in resolving the problem, the company have a complaints procedure to follow.

How to make a Complaint to Wickes

Wickes provide a range of complaint handling options on their website. The first step is to phone the complaints line on 0330 123 4123.

Customers can use an online form to make a written complain online, and there is a postal correspondence option. There is a summary on the website of how Wickes will handle your complaint and what communication to expect.

Wickes complaint contacts like Phone, email and support form

Complaint via Phone number : 0330 123 4123

Reservations From UK:

Complaint via Email : customerservices@wickes.co.uk

Complaint via  Support Form : Wickes Support Form

Wickes complaint website : www.wickes.co.uk

Tweet: Wickes

Corporate Head Office address

19 Colonial Way, Watford WD24 4JL, UK

Also Read: WHSmith complaints email & Phone number

About Wickes

Wickes is a British home improvement retailer and garden centre. Its main business is the sale of supplies and materials, for homeowners and the building trade.

Wickes complaint hours

Monday to Friday 08:00–20:00
Saturday 08:00–18:00
Sunday 10:00–17:00

Products & Services

Home improvement
Garden Supplies
Kitchens & Bathrooms

Also Read: Waterstones complaints email & Phone number

Hopefully, We helped you to get some genuine records for Wickes Complaint information.

Use below complaint form to discuss problems you have had with Wickes, or how they have handled your complaints. Initial complaints should be directed to Wickes directly. You can find complaint contact details for Wickes above.

 

Wickes Customer Complaints

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Wickes
Average rating:  
 13 reviews
by Juliet Caird on Wickes
Kitchen delivery

Parts were missing from our kitchen delivery and head-office policies and customer service has been appalling, really letting down the good local store and its hard-working kitchen designers. We have renovated ruined buildings in Dumfries for 16 years and have 100 tenants. We, and the people who work for us, have been customers of Wickes in Dumfries for many years (spend several thousand pounds every year). The service from the staff in the store has always been excellent. We recently ordered units for 2 kitchens. The delivery driver was grumpy (he'd got lost despite my request for him to call beforehand for directions) and failed to give me the delivery note for 1 kitchen. Our joiner & plumber were booked for Sat and Mon just past to fit the kitchen (joiner had been delayed by covid). On Saturday the joiner found 2 cabinets and other items missing. To install the kitchen by Christmas, they both kindly agreed to come back Mon/Tues if Wickes sent the missing items by 24/48 hour courier, but they can't come next week. The shop staff were sympathetic but said the items could only be delivered by Parcelforce standard delivery (up to 7 days), despite the mistake being Wickes (apparently this is Wickes policy regardless of the situation). The joiner can't come the following week so this means we will have no kitchen by Christmas. The customer service person at head office was sympathetic that we would have family but no kitchen at Christmas but said he was not authorised to arrange a quicker delivery. I asked to speak to his team leader. She was unsympathetic, unhelpful and rude. She said the phonecall was not being recorded and repeatedly refused to let me speak to her line manager or to ask him/her to call me back. I recorded the last part of the conversation (with her knowledge). She continued to be rude, even to my partner when he tried to reason with her, talking over him and finally putting down the phone on him.

We have previously bought our kitchens from Howdens. When Howdens make a mistake (rare) they apologise for this and correct it as quickly as possible, overnight if required, but never 7 days. The contrast in customer service is astounding. Given the value of the 2 kitchens, the price of a 24/48 hr courier service would have been negligible to Wickes and it would have allowed us to have a kitchen to cook a Christmas meal for the family.

Please don't trust the drivers to scan every item. 2 x 600mm cabinets were missing amongst other things - he maybe scanned one 3 times, and please don't expect customer services to apologise or be helpful when things do go wrong.

by s on Wickes
Vanity unit/basin
City where company is located (optional): lowestoft

We enquired about a display vanity unit and basin FRONTERA 100477/101290 on the 4/11/19 at the Lowestoft branch. We were told it was going to be dismantled by outside tradesmen not Wickes staff. A female assistant put this in the diary on 4/11/20 to say we were interested in purchasing the 2 items, and was told they would ring to let us know once they knew the date. Not hearing anything back I phoned The Manager on the 13/11 and was told it should be the 3/12, he asked me to give him a ring a week before to remind him. When I phoned, he was off that day but I left a message with a male colleague. I phoned the following day and spoke to The Manager, everything was still on track.

Spoke to the same male colleague again on the 3/12 as I was told The Manager had popped out, and he said he would pass message on. I phoned again on the 4/12 in the afternoon, only to be told by The Manager that the outside tradesmen had dismantled the unit around 7.30 a.m but according to him it was damaged and they had put a hammer to it (It looked fine when we visited the store earlier that week to purchase some other supplies). He said he had got in early to sort this problem out but it was too late.l I find this difficult to believe especially when he had almost a month to sort it out. I wonder if we would have ever got a phone call back if I hadn't of phoned him. Very disappointed with the service.

by Philip Greer on Wickes
Bathroom installation
City where company is located (optional): STOKE-ON-TRENT

I am writing to you to bitterly complain about the way we have been treated

When recently ordering a new bathroom and install from Wickes in Victoria road

In Fenton.

We went into the shop sometime ago in fact it was October 18th and sat down with

One of your designers. He was named Lynton Lomas.

He said that due to Coved 19 that they would not come out to measure up and said that

We would have to take photos or measure up our selves and then he would enter details onto the computer and go from there which we did.

He then went through all the things that we chose for our new bathroom and said that we would just have to buy the tiles separate and pay the fitter for the plastering on the day.



Not long after that the installers came to our house to have a look at the job and chatted about the install which they said would be soon. The next day we had a phone call from a lady who said that we have the install date for December 7th Monday and that all the bathroom would be delivered a few days before.



We then had a txt which said Wickes are excited to tell you that your bathroom will be delivered on Dec 3rd ready for the install on the 7th Monday and could we make sure that someone was in to sign for all the delivery. I then went to see my boss at work asking him for a day off so that I could take the delivery as they would only give me a 4 hour window. I continued to receive texts from Wickes over the coming days counting down to my delivery and a small video on how to make sure that they had good access etc.



I then went to see my boss again asking him for another week off from work as I wanted to be there during the install to make sure that things were as we wanted them and so did my wife. This was awkward for us as we both have a limited number of holidays and we both had to arrange cover for our jobs.



Sure enough on Thursday morning 3rd Dec a wagon arrived in our street with our delivery or should I say a quarter of it as there was no shower, no Glass, No Shower Tray, No Sink, No Toilet, basically just the fittings had arrived. I asked the driver if anything else was coming and he said NO just what he had.



I was straight on the phone to Lynton at Wike’s only to discover that he was on 2 weeks annual leave. I asked the man on the desk if he could help us as the fitters were coming on Monday to install my bathroom which hadn’t arrived , he said to ring this number for customer services to which I replied that is what I am paying you for to chase my order not for me to do it. I went to the store and spoke to a lady on bathrooms who phoned up herself and got them to ring me back which they did only to confirm that they hadn’t got my order and loads of it was not even in stock.



To be fare this man chased around all day trying to track down my stuff but it was one dead end after another dead end and the parts were just not there. He phoned the installers and told them as no one had bothered to inform them the same as they never informed me that the install would not take place .



This meant that the installers then had to change all their work plan for the next two weeks and that me and my wife had both booked a week off work for nothing and we still would not have any bathroom fitted.



In fact they said that one piece of glass would not be here until January.



Four days ago Saturday 5th Dec we went into the shop to see Lynton and cancel the whole thing as we were livid and now had both wasted a weeks holiday and still got no bathroom. Lynton said that his manager had told him not to get involved and that he had taken it on himself to sort it out although he has not contacted us from that day to this to sort anything out.



To be honest it has been a complete mess from start to finish and we have now had to go elsewhere for someone else to sort out this mess and get us a bathroom fitted, but I have to say that I am disgusted with the way that we have been treated form start to finish when all that we did was come into the store to have a new bathroom and to give Wickes our custom and they have treated us like criminals with no one letting us know anything of what is going on at any time and we have had to do all the chasing as no one even phoned us to tell us what was happening. I have to say that we will never use Wickes again nor will we advise anyone else to use them as its been a complete nightmare from start to finish.



We now have to try to get yet another week from work so that someone else can install the bathroom.



In short they are an absolute disgrace and we feel that we should be compensated for the whole mess, the stress that we have had to endure and also 2 weeks of our holidays that we have lost.



Yours



Mr Greer

Mrs Greer.

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