How to make a Complaint to Wickes
Wickes provide a range of complaint handling options on their website. The first step is to phone the complaints line on 0330 123 4123.
Customers can use an online form to make a written complain online, and there is a postal correspondence option. There is a summary on the website of how Wickes will handle your complaint and what communication to expect.
Wickes complaint contacts like Phone, email and support form
Complaint via Phone number : 0330 123 4123
Reservations From UK:
Complaint via Email : firstname.lastname@example.org
Complaint via Support Form : Wickes Support Form
Wickes complaint website : www.wickes.co.uk
Corporate Head Office address
19 Colonial Way, Watford WD24 4JL, UK
Also Read: WHSmith complaints email & Phone number
Wickes is a British home improvement retailer and garden centre. Its main business is the sale of supplies and materials, for homeowners and the building trade.
Wickes complaint hours
Monday to Friday 08:00–20:00
Products & Services
Kitchens & Bathrooms
Also Read: Waterstones complaints email & Phone number
Hopefully, We helped you to get some genuine records for Wickes Complaint information.
Use below complaint form to discuss problems you have had with Wickes, or how they have handled your complaints. Initial complaints should be directed to Wickes directly. You can find complaint contact details for Wickes above.
Wickes Customer Complaints
Average rating: 19 reviews
Sep 17, 2022
Cosa kitchen tap
City where company is located (optional): Watford
I purchased a COSA mono mixer kitchen tap. The filter became blocked and for some reason it would not come out only by destroying the plastic filter. Wickes will not or cannot supply a new filter, I am happy to pay for it but no joy from Wickes. The tap unit now sprays water everywhere. Wickes have done all they can to avoid answering my complaint, in fact seem to be quite rude in their attitude. Don't buy sub quality from Wickes as a lot of their products seem to be. I am cheesed off with them and do not recommend Wickes anymore. J.M.
Sep 3, 2022
City where company is located (optional): Poole, Dorset
Encountered a very surly lorry driver today, whilst cycling home on main road. He shouted to me to get onto the cycle path!! Rude! He then proceeded to drive off through a red light!!! Well, that's what you get when you abuse other more environmentally friendly road users! What kind of staff you hiring to drive lorries Wickes?? Shame on you
Sep 3, 2022
City where company is located (optional): macclesfield
I must say that when looking for a kitchen Shaun at Macclesfield was most help and happy to take my money. The kitchen was fitted in March 2021 this seemed to go well. Since the kitchen was fitted the integrated doors have come off within 3 weeks , the sealant has gone yellow and the work top is chipping and not fit for purpose. I have tried over the last six weeks to resolve the issues with the staff at Wicks Macclesfield. Shaun was the first contact he was extremely unhelpful . I then spoke to and emailed a lady by the name of Nicola she appeared a little more helpful agreeing that the problems should be sorted out and that she would contact the relevant department in order to arrange for the areas of concern to be repaired and assessed. Nicola then had a car crash so I contacted Shaun again , he stated that he couldn't help as Nicola was dealing with the situation. Nicola returned and I agreed to send her the pictures of the Kitchen I had to do this twice. Nicola stating that she would pass the situation to Dave the store manager. I again heard nothing. I then telephoned again to be told that Nicola had gone and due to issues no longer worked for Wicks. I telephoned again and spoke to Sophie . Sophie confirmed that Nicola had gone. Sophie advised me that she would email Dave and get him to contact me I am still waiting. I have today telephoned Shaun , who advised me that Nicola should have never offered to support /help me with the problems with the kitchen it wasn't her job to offer assistance that she had caused problems . Shaun advised me that its not his problem if I have a issues with the kitchen as he just designs and again stated that it was not Nicolas place to have offered help. I asked Shaun why he had not advised me on my first contact with him to call customer services his response was I should have known. I asked Shaun why he had not responded to my emails . Shaun's response quote " I get thousands of emails that relate to customer services issues / complaints why would I answers yours I've not got time for that its not my job". Shaun then went on to say he can not answer for other people he can not comment on the situation its not his job to help customers beyond designing and selling them a kitchen so wont help. It would appear that Shaun is happy to get his commission and then walk anyway from customers that have purchased their kitchens through Wicks. I found Shaun's attitude towards humiliating , demoralising and very rude leaving me extremely distressed. During the last few weeks I have also advised the staff at Wicks Macclesfield that both my husband and my daughter have had head injuries as a result of the integrated fridge door coming away from its mounting. All in all I am very distressed and now suffering from anxiety due to the way that I have been treated by staff at Macclesfield Shaun