Last updated on December 19th, 2019
How to make a Complaint to WHSmith
Complaints handling is available on the WHSmith website via ‘Customer Support.’ The first step is to call on the complaints line 0333 6005000. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.
WHSmith complaint contacts like Phone, email and support form
Complaint via Phone number : 0333 6005000
Reservations From UK:
Complaint via Email : email@example.com
Complaint via Support Form : WHSmith Support Form
WHSmith complaint website : www.whsmith.co.uk
Corporate Head Office address
Greenbridge Road, Swindon, SN3 3LD
Also Read: Waterstones complaints email & Phone number
WHSmith PLC is a British retailer, which operates a chain of high street, railway station, airport, port, hospital and motorway service station shops selling books, stationery, magazines, newspapers, entertainment products and confectionery. The company was formed by Henry Walton Smith and his wife Anna in 1792 as a news vendor in London.
Products & Services
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Hopefully, We helped you to get some genuine records for WHSmith Complaint information.
Use below complaint form to discuss problems you have had with WHSmith, or how they have handled your complaints. Initial complaints should be directed to WHSmith directly. You can find complaint contact details for WHSmith above.
WHSmith Customer Complaints
Average rating: 7 reviews
Jan 21, 2023
I did not receive one of the two parcels I ordered for Christmas. When I emailed yourselves to find out why, I was sent a link which informed me that my missing parcel had been delivered to a local shop, and that I needed to collect it By 26th December or it will be sent back. All well and good but you only got back to me on 3rd January. Now I'm told it is up to me to chase up my package. Now UPS are telling me that they cant find my package using both numbers which I was provided with by your team. I cannot fathom why I was not informed that my package was at a local shop. I did not receive any e.mail to tell me this until it was to late to collect. You only have one star because I am forced to give you a rating or I cant submit my complaint.
Oct 29, 2022
City where company is located (optional): Harrow-on-the-Hill
I am writing to inform the manager of this service, about the following employees seen at The WhSmith Store, Harrow-on-the-Hill, London. 1, this person is a female, asian origin, medium quite slim built, medium/shoulder length hair tied back, wore specs, wore a store uniform/clothing and shoes, possibly aged between 50-60 years, store worker, seen at the main till area. 2, this person is a female, asian origin, medium quite slim built, medium length hair, wore a store uniform/clothing and shoes, possibly aged between 35-45 years, store worker, seen at the main till area. Person number one, quickly gossiped and created a rude remark against a customer seen instore. I, assume, person number two, agreed with her. No aggravations were caused. Please could you check into these persons and their associates immediately. customer
Sep 17, 2022
City where company is located (optional): Clitheroe
I ordered and paid for 2 books. Never received an email confirmation and although I printed off a screenshot of the payment no other details were on the sheet. I have receive 1 book only, and there is no mention of a second one on the way. I have not reference number or email to refer to and do not know when or if I will receive the second part of my order. I expected a lot more professionality from this company and feel that I will now have to use my valuable time investigating this. It should not have been necessary