Trainline complaints number & email.

Trainline
Average rating:  
 4 reviews
 by Mrs Allan
Trains

We just want to query a refund of our journey from Liverpool Lime Street on the 21/5 returning on the 23/5. The service was cancelled by yourselves, we paid £181.15 and only received £169.80? Explain why when you cancelled the train we have to pay an admin fee?

We then had to book a journey at short notice which cost us £361.20 for two first class tickets for one third of that journey the train did not have a first class compartment. The outward bound service the train was so overcrowded that standing passengers spilled into the first class carriage filling the isle making the purchase of a first class ticket a complete waste of money. For 6 hrs of travel we only received 2 hrs of first class travel we therefore feel we are due a refund of a significant portion of the ticket price.

We look forward to hearing from you at your earliest convenience.

Regards

Steve & Maureen Allan

 by Ruby
train service to stratford upon avon from moor st
City where company is located (optional): birmingham

i was travelling with a freind who has a disabled child in pram asking for a ramp to take him on to the train -i got on with the group of kids and the train door closed leaving my freind clueless as the platform she was very petrified and upset as she was not literate not a very nice experience having half your family on the train half off and being left on a day out

 by Mitchell
B
City where company is located (optional): Fleetwood

Im complaing that you dong updat you delays quick enough ive be travleing by train to to work for 4 yeahs and i always use your app but why is it at every staition on a friday noght im running for my connection when im paying over 100 pound to not do so

 by Brian M. Leahy
Customer complaints.
City where company is located (optional): N/A

I sent the following Email and it was rejected!

salessupport@thetrainline.com

Cancellation and repayment. Transaction Id 341931043544?

I do not need the railcards I bought as I now know that my Disabled persons card suffices for my purposes. Is it possible to obtain a cancellation and repayment. Transaction Id 341931043544?

Regards,

Brian M. Leahy

Trainline complaints number & email

Complaint Phone number: 0333 202 2222

Complaint Email: salessupport@thetrainline.com

Tweet: Trainline

Website: https://www.thetrainline.com/

Head Office address: 120 Holborn, London EC1N 2TD

Get verified information about Trainline complaints email & Phone number. Phone or write in the first instance. The complaints line is 0333 202 2222. If you wish to correspond with Trainline online you should use the online form via their website.

How to make a Complaint to Trainline

To complain to Trainline, contact their complaints line on 0333 202 2222. They can also be contacted by mail and online contact form if required. Trainline also provide details of independent bodies to contact if you are unable to resolve your complaint direct with the company.

Trainline complaint contacts like Phone, email and support form

Complaint via Phone number : 0333 202 2222

Outside the UK: (+44) 333 202 2222

Complaint via Email : salessupport@thetrainline.com

Complaint via  Support Form : Trainline Support Form

Trainline complaint website : thetrainline.com

Tweet: twitter.com/thetrainline

Corporate Head Office address

120 Holborn, London EC1N 2TD

Also Read: JD Williams complaints email & Phone number

About Trainline

Trainline is an independent digital rail and coach ticketing platform in Great Britain. It sells tickets through its website, by telephone, and through its mobile app which is available on iOS, Windows Phone and Android platforms.

Products & Services

Train tickets, mobile app

Also Read: Sunmaster complaints email & Phone number

Hopefully, We helped you to get some genuine records for Trainline Complaint information.

Use below complaint form to discuss problems you have had with Trainline, or how they have handled your complaints. Initial complaints should be directed to Trainline directly. You can find complaint contact details for Trainline above.

 

Trainline Customer Complaints

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Trainline
Average rating:  
 4 reviews
 by Mrs Allan
Trains

We just want to query a refund of our journey from Liverpool Lime Street on the 21/5 returning on the 23/5. The service was cancelled by yourselves, we paid £181.15 and only received £169.80? Explain why when you cancelled the train we have to pay an admin fee?

We then had to book a journey at short notice which cost us £361.20 for two first class tickets for one third of that journey the train did not have a first class compartment. The outward bound service the train was so overcrowded that standing passengers spilled into the first class carriage filling the isle making the purchase of a first class ticket a complete waste of money. For 6 hrs of travel we only received 2 hrs of first class travel we therefore feel we are due a refund of a significant portion of the ticket price.

We look forward to hearing from you at your earliest convenience.

Regards

Steve & Maureen Allan

 by Ruby
train service to stratford upon avon from moor st
City where company is located (optional): birmingham

i was travelling with a freind who has a disabled child in pram asking for a ramp to take him on to the train -i got on with the group of kids and the train door closed leaving my freind clueless as the platform she was very petrified and upset as she was not literate not a very nice experience having half your family on the train half off and being left on a day out

 by Mitchell
B
City where company is located (optional): Fleetwood

Im complaing that you dong updat you delays quick enough ive be travleing by train to to work for 4 yeahs and i always use your app but why is it at every staition on a friday noght im running for my connection when im paying over 100 pound to not do so

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