Premier Inn complaints number & email.

Disgraceful stay, room not cleaned in advance… mouldy tampon in kettle then accused it was our kettle, shame it was plumbed in and lac tested by them… made me throw up… lost a days holiday… room then not cleans requested, no soap in bathroom dispensers, no tea spoons, and then woken at 12.40 am by other guests very drunk and staff member collecting laundary and banging doors… so sad !!!

Greedy prices £399 for 4 nights Balsall Common how can you charge so much greedy greedy greedy people will not be staying at that hotel anymore

I have used Premier for many years and recommend them to all, however I booked at Gloucester Quayside and booked a meal deal. Like always booked a meal deal arrived at the Beefeater for my meal waited to be shown a table, no that did not happen. After I had stood there for 10 mins ( which felt like it was an age ) I had to walk to the bar where they was 3 staff stood talking I informed them I was from the Premier inn and I have booked a table reply " just for you " then go and sit over there I will come over and take your order. I waited nearly 30 mins staff was walking past me and not one asked why I was sat there with no drink and no food but no one challenged me. I got fed up and asked the young lady if she had forgot me her reply was "forgot you no I have been busy" Stood talking to other staff at the bar busy ? People was coming in and the same person who told me to me "sit over there" was actually sitting them down giving them a menu and taking a drink order Really My company have at least 250 Premier inn cards for all over UK and I will be informing them of my experience. Not good ? I cant even give you a star sorry that a few of your employees can spoil a good reputation. It looks like I will be looking else where in future and I hope my company don't take the same stance

Spent bad night at P. Inn Glasgow, September. Complained. Received acknowledgement of complaint yesterday 26/10. Unable to send full details as requested as PInn mailbox full. Do they hope I'll go away? I won't!!

By the way, I don't 'check' boxes!! I live in England, make appropriate amendments to website for location.

Booked 2 rooms in Wembley first night were woken up by people arguing
Complaint to reception staff and got told let management know had no luck in speaking to management
Contact customer service and had no luck with anyone answering calls
Filled out feed back form had no reply
Call hotel directly no luck
Can someone please contact me on 07878476310

on arriving late at night to the hotel we went straight to the room to find the double room my partner and i had booked was single beds first thing we noticed was how unclean the room was on inspecting the beds were horrified to find hairs i mean a lot of hair in the beds! we complained to reception who at first said that was all they had but after insisting they gave us another room which was just as filthy and stunk of body odour not to mention the strong smell of vomit which was in the hallway and drifted into our room to which we had to have the window open all night as it was so strong it felt like it was burning our throats !!
the bathroom was still work in progress looked like workmen had been working on it but not finished as the panelling was dumped next to the toilet the only tap that worked was the hot tap which was boiling hot and the toilet didnt even flush ... thought there was a thing called health and safety and considering covid is still with us its disgraceful that premier who altered the check in times for "extra cleaning" that obviously doesnt happen at this particular premier inn if any cleaning at all !
someone should be held to account for the running of this place as they are not doing there job properly i have stopped in many premier inns which have been excellent but this was by far the worst of any place i have ever stayed at so bad we booked for two nights only stayed one couldnt face another night there. just wanted to add when asked for rating i wouldnt even rate them that bad! but have to put 1 as cant submit this review ...

TRAPPED IN LIFT
On 2nd Oct 2021 I was trapped in the lift for 2 hours at Cribs Causeway I was about to go to my car to pick up medication for my partner who has not long had heart surgery and the lift suddenly jammed. I immediately pressed the alarm button and spoke to the lift company office who told me an engineer was on his way. NONE of the management went to inform my partner, she had to find me herself. We're both in our seventies and both can do without this trauma. It took a guest to do something about this problem by calling the fire brigade (good on you Aneel) who were there within 15 minutes and were able to at least open the doors. because I was stuck between floors the fire officers didn't want me to clamber out in case the lift moved. Management would NOT call fire brigade because of ''procedures''. I wrote a complaint to Premier Inn through their ''Guest relations'' page on their website on 5th October and now it is 17th and I've still had no reply or even acknowledgement. The manager at the time Ben was very non comital towards my partner but Craig the barman stayed near the lift doors for most of the time with me although his colleague came to rush him back to his post because customers were ''piling up''. While the fire brigade were there the lift engineer turned up and was able to lower the lift so that I could walk out of the lift.
I was trapped in this lift for far longer than I should have been due to ''procedures''. It took 2 hours for the engineer to appear, is this acceptable ?, you could drive easily 100 miles in 2 hours.
Premier Inn guarantee a good night's sleep, well neither of us had a good night's sleep that night or for the next few nights.

I have just recieved a bill for phoning you £3 not to even speak to anyone .That is a disgrace . Never mined next time im in London i will make shore i do some damage

Such a shame receptionist couldnt mention that you had to give visitors car registration when you book them in for breakfast.Our son came back from holiday to a £85 fine.Wont be using Premier again unfortunately

The meal was absolutely dreadful cold no fish no macaroni no this no that burgers only. My god as a family we enjoy going out cold food badly presented staff run off the feet and to make worse £67 bill. Never again , this will probably go no where