Last updated on July 23rd, 2019
How to make a Complaint to Premier Inn
If you wish to complain to the Premier Inn, then call the complaints line on 0333 003 0025. Should this not effect a satisfactory resolution to your complaint, then you can take the matter further by following the company’s complaints procedure.
Premier Inn complaint contacts like Phone, email and support form
Complaint via Phone number : 0333 003 0025
Reservations From UK: 0333 003 8101
Complaint via Email : firstname.lastname@example.org
Complaint via Support Form : Premier Inn Support Form
Premier Inn complaint website : www.premierinn.com
Corporate Head Office address
Oakley House, Oakley Road, Luton
Bedfordshire, LU4 9QH
Also Read: Marriott complaints email & Phone number
More contact number’s of Premier Inn
Flex rate bookings:- 0333 003 8101
For bookings of Groups Desk:- 0333 003 8104
About Premier Inn
Premier Inn is a British hotel chain and the UK’s largest hotel brand, with more than 72,000 rooms and 785 hotels. The company was established by Whitbread as Travel Inn in 1987, to compete with Travelodge.
Products & Services
Also Read: Hilton complaints email & Phone number
Hopefully, We helped you to get some genuine records for Premier Inn Complaint information.
Use below complaint form to discuss problems you have had with Premier Inn, or how they have handled your complaints. Initial complaints should be directed to Premier Inn directly. You can find complaint contact details for Premier Inn above.
Premier Inn Customer Complaints
Average rating: 20 reviews
Jan 9, 2023
City where company is located (optional): Beckton London
Disgraceful stay, room not cleaned in advance… mouldy tampon in kettle then accused it was our kettle, shame it was plumbed in and lac tested by them… made me throw up… lost a days holiday… room then not cleans requested, no soap in bathroom dispensers, no tea spoons, and then woken at 12.40 am by other guests very drunk and staff member collecting laundary and banging doors… so sad !!!
Oct 29, 2022
Greedy prices £399 for 4 nights Balsall Common how can you charge so much greedy greedy greedy people will not be staying at that hotel anymore
Oct 29, 2022
The beefeater Gloucester Quay
I have used Premier for many years and recommend them to all, however I booked at Gloucester Quayside and booked a meal deal. Like always booked a meal deal arrived at the Beefeater for my meal waited to be shown a table, no that did not happen. After I had stood there for 10 mins ( which felt like it was an age ) I had to walk to the bar where they was 3 staff stood talking I informed them I was from the Premier inn and I have booked a table reply " just for you " then go and sit over there I will come over and take your order. I waited nearly 30 mins staff was walking past me and not one asked why I was sat there with no drink and no food but no one challenged me. I got fed up and asked the young lady if she had forgot me her reply was "forgot you no I have been busy" Stood talking to other staff at the bar busy ? People was coming in and the same person who told me to me "sit over there" was actually sitting them down giving them a menu and taking a drink order Really My company have at least 250 Premier inn cards for all over UK and I will be informing them of my experience. Not good ? I cant even give you a star sorry that a few of your employees can spoil a good reputation. It looks like I will be looking else where in future and I hope my company don't take the same stance