How to make a Complaint to Lufthansa
Complaints handling is available on the Lufthansa website via ‘Customer Support.’ The first step is to call on the complaints line +44 371 945 9747. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.
Lufthansa complaint contacts like Phone, email and support form
Complaint via Phone number : +44 371 945 9747
Baggage tracing: +44 371 945 9124
Complaint via Email : firstname.lastname@example.org
Complaint via Support Form : Lufthansa Support Form
Lufthansa complaint website : lufthansa.com
Corporate Head Office address
Terminal 2, Heathrow Airport, Longford, Hounslow TW6 1RR, UK
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Lufthansa is the largest German airline and the second largest airline in Europe in terms of passengers carried. The Lufthansa’s corporate headquarters are in Cologne.
Products & Services
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Hopefully, We helped you to get some genuine records for Lufthansa Complaint information.
Use below complaint form to discuss problems you have had with Lufthansa , or how they have handled your complaints. Initial complaints should be directed to Lufthansa directly. You can find complaint contact details for Lufthansa above.
Lufthansa Customer Complaints
Average rating: 2 reviews
Dec 31, 2022
My baggage has been misplaced
I was booked on a flight on 14th Dec from Munich to Delhi. Flight got cancelled. Was rebooked for 15th Dec. Landed. My bags have not reached. Since 14th Dec till 18th Dec I am in the same set of clothes. I spoke to Aman, Duty manager at Delhi aiport. He informed that clothes reimbursement is 1´50&% and toilerateris is 100%. My question is atleast for the period the bags come, there should be atleast bare minimum clothing agreed. Secondly, there is no update on the status of the my bags. Countless view to website and no response to phone call puts the customer in a very difficult situation. Please help me resolve this situation. My reference number is DELLH85719. I have always rated LF as the only airline I wish to travel but today I am forced to rate less
Sep 24, 2022
City where company is located (optional): London
I tried to contact Lufthansa by email twice and phoning several times early in the morning.
Until this day I have not heard back from Lufthansa about my queries and I just do not know what the next step to take should be!!
I always regarded this airline as one of the best but they might be good when flying with them but their customer care is outrages appalling. This is the worst experience with the customer service of an airline in my whole lifetime.
Even rating them with one star is too much because they are non existing!