London Midland complaints email & Phone number

Last updated on February 3rd, 2024

How to make a Complaint to London Midland

London Midland have a complaints line on 0333 311 0006 where you can make your initial complaint. A structured process is in place to handle your issue and keep you informed on a regular basis, and various other contact methods are shown on the website in the ‘Contact Us’ section.

London Midland complaint contacts like Phone, email and support form

Complaint via Phone number : 0333 311 0006

Reservations From UK: 0333 311 0006

Complaint via Email : customer.relations@wmtrains.co.uk.

Complaint via Support Form : London Midland Support Form

London Midland complaint website : www.londonnorthwesternrailway.co.uk

Tweet: LNRailway

Corporate Head Office address

134 Edmund St, Birmingham B3 2ES, United Kingdom.

Also Read: London Luton Airport complaints email & Phone number

London Midland Business Hours

Monday: 8am – 10pm
Tuesday: 8am – 10pm
Wednesday: 8am – 10pm
Thursday: 8am – 10pm
Friday: 8am – 10pm
Saturday: 8am – 10pm
Sunday: 8am – 10pm

About London Midland

West Midlands Trains is a train operating company from the United Kingdom Which Runs passenger trains Around the West Midlands franchise between London and Channels at the English Midlands. West Midlands Trains took over the franchise on 10 December 2017 and works trains under two different brand names, London North-western Railway and West Midlands Railway.

Products & Services

Also Read: London City Airport complaints email & Phone number

Hopefully, We helped you to get some genuine records for London Midland Complaint information.

Use below complaint form to discuss problems you have had with London Midland , or how they have handled your complaints. Initial complaints should be directed to London Midland directly. You can find complaint contact details for London Midland above.

Other Complaints

London Midland

Average rating:

2 reviews

Rowan Slater

Mar 21, 2024

by Rowan Slater

At 12:54 on December 3, 2019, I'm sitting on a train. Kieran just needed to say a few words to make everyone happy as he went through the carriage and asked to check passes. I really liked his upbeat attitude. He seemed vivacious and eager, in contrast to most staff members who check tickets when I go by train, which is something I do frequently. wished us all a happy day and brought about such a dramatic change in the atmosphere that the man seated a few chairs down was beaming broadly. It truly only takes a little something to make someone's day better, and Kieran truly accomplished that. He is a true asset to the London Midwest, and I want to travel with him once again on board! Please see to it that the comments are shared!

Hugo Sullivan

by Hugo Sullivan

I don't understand the negative reviews at all; I use the Crewe to London route approximately twelve times a month and have never experienced any problems with the firm aside from the occasional missing plug on some carriages or food carts.
The ticket costs are quite fair, the trains are always clean, the staff has always been pleasant, and the occasional unclean toilet is unusual. I can watch films on the free on-board WiFi. All in all, incredibly good value for the money.

London Midland Customer Complaints

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London Midland Customer Service: Phone, Email, Contacts.