November 2, 2020

Iglu Cruise complaints number & email.

Iglu Cruise
Average rating:  
 7 reviews
 by Julie Bloor
Booking error on holiday

Iglu made a mistake booking our flights on a recent cruise resulting in
my whole family missing a flight and having to pay for a further flight. I have been waiting for 21 days for a response and still no contact. I am now reporting this to ABTA to deal with. Customer service is disgusting, left hanging on the phone for 1 hour only to be told I couldn't speak to anyone in customer relations I would have to wait for a response, still waiting....

 by Emma
Service and cancellations

Would never book with this firm again, Caroline said it was the last cabin available which was not true !!

 by Brenda Larrington
Holiday booking

After waiting literally HOURS on the phone and chat line we cannot contact Iglu regarding issues of our £22000 cruise. Totally awful customer service We are about to co Consider cancelling the whole lot!!!

 by David Zinkin
Massive problems in talking to anyone at Iglu
City where company is located (optional): Wimbledon

It seems almost impossible to talk to anyone at Iglu. I was promised a call two weeks ago (Friday 5pm) that never happened. Have phoned since asking for callback and nothing. There are currently 10 people ahead of me in the telephone queue. Its a nightmare!

 by Julie Russell
Cruise/refund/misinformation
City where company is located (optional): London

Worst customer care service ever. We were not informed of P&o policy change by Iglu cruise which meant 30 days before we were due to travel with friends on our Iglu cruise linked booking after 2 years of waiting, we were told by P&o we could not travel because of this policy change even though Iglu cruise had informed us we were good to travel. Now fighting to get a refund through misinformation and lies, horrendous and extremely stressful experience. Never again.

 by Ashley
Booking vow renewal

I booked a cruise for my wedding anniversary for a vow renewal. I immediately made contact with iglu to make the request and get it all set. Was told over and over it would be done and not a problem and never received a response. I chased and chased and 3 days before we go they finally contact the cruise line to be told no well dur no one can organised it for 3 days time. Now have a cruise but no vow renewal and unable to cancel trip and do renewal elsewhere. All clothing purchased and our anniversary ruined

 by Paul Davis
Impossible to download E tickets and Luggage labels
City where company is located (optional): ROTHERHAM

Difficult to contact Iglu and impossible to get any problems sorted out .
We have been a very loyal customer but I won't be using Iglu again because of incredibly poor customer service.

Write a review
Iglu Cruise complaints number & email

Complaint Phone number: 020 3993 8435

Complaint Email: customercare@iglucruise.com

Tweet: Iglu Cruise

Website: https://www.iglucruise.com/

Head Office address: 165, The Broadway, SW19 1NE, London

Get verified information about Iglu Cruise complaints email & Phone number. Call 020 3993 8435 to make a complaint to Iglu Cruise about their service. They expect to be able to resolve the majority of complaints at this stage, but if not there are basic further steps to take to seek a resolution. The website explains things clearly.

How to make a Complaint to Iglu Cruise

Iglu Cruise operates an easy to follow complaints procedure. The first step is to call the complaints line on 020 3993 8435. They say the vast majority of complaints are successfully resolved at this stage. If yours is not, then the subsequent steps to take are clearly shown on the website.

Iglu Cruise complaint contacts like Phone, email and support form

Complaint via Phone number : 020 3993 8435

The Complaint via Email : customercare@iglucruise.com

Complaint via  Support Form : Iglu Cruise Support Form

Iglu Cruise complaint website : iglucruise.com

Tweet: twitter.com/iglucruise

Corporate Head Office address

165, The Broadway, SW19 1NE, London

Also Read: Asda Tyres complaints email & Phone number

About Iglu Cruise

Iglu.com has been trading since 1998 and the UK’s largest independent cruise agent, following acquisition of Planet Cruise in June 2013. They offer cruise deals to over 3,000 ports in 30 destinations from over 25 cruise lines.

Products & Services

Iglu cruises
Booking

Also Read: Baker Ross complaints email & Phone number

Hopefully, We helped you to get some genuine records for Iglu Cruise Complaint information.

Use below complaint form to discuss problems you have had with Iglu Cruise , or how they have handled your complaints. Initial complaints should be directed to Iglu Cruise directly. You can find complaint contact details for Iglu Cruise above.

Other Complaints

 

Iglu Cruise Customer Complaints

Submit your review
1
2
3
4
5
Submit
     
Cancel

Create your own review

Iglu Cruise
Average rating:  
 7 reviews
 by Julie Bloor
Booking error on holiday

Iglu made a mistake booking our flights on a recent cruise resulting in
my whole family missing a flight and having to pay for a further flight. I have been waiting for 21 days for a response and still no contact. I am now reporting this to ABTA to deal with. Customer service is disgusting, left hanging on the phone for 1 hour only to be told I couldn't speak to anyone in customer relations I would have to wait for a response, still waiting....

 by Emma
Service and cancellations

Would never book with this firm again, Caroline said it was the last cabin available which was not true !!

 by Brenda Larrington
Holiday booking

After waiting literally HOURS on the phone and chat line we cannot contact Iglu regarding issues of our £22000 cruise. Totally awful customer service We are about to co Consider cancelling the whole lot!!!

Page 1 of 3:
«
 
‹
 
1
2
3
›
 
»
 

Related Posts