Last updated on July 23rd, 2019
How to make a Complaint to Hotpoint
Call the Hotpoint on their complaint number in the first instance on 03448 224 224. If this does not resolve the issue for you, then you should write to the Hotpoint via the online form on their website or by letter and proceed through their complaints handling process. If corresponding by letter, writing to your branch is recommended.
Hotpoint complaint contacts like Phone, email and support form
Complaint via Phone number : 03448 224 224
Repair: 0370 218 6083
Reservations From UK:
Complaint via Email :
Complaint via Support Form : Hotpoint Support Form
Hotpoint complaint website : www.hotpoint.co.uk
Corporate Head Office address
Morley Way, Peterborough PE2 9JB, UK
Also Read: Hoover complaints email & Phone number
The Hotpoint Electric Heating Company is an American and European brand of domestic appliances. In 1920, it established a joint venture with competitor General Electric, forming the Hotpoint Electric Appliance Company Limited (HEAC) to market GE (USA) branded goods in the United Kingdom.
Products & Services
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Hopefully, We helped you to get some genuine records for Hotpoint Complaint information.
Use below complaint form to discuss problems you have had with Hotpoint, or how they have handled your complaints. Initial complaints should be directed to Hotpoint directly. You can find complaint contact details for Hotpoint above.
Hotpoint Customer Complaints
Average rating: 22 reviews
Jul 22, 2021
I bought a Hotpoint washing machine from you on May 29th 2020 because we wanted to support British businesses and support the home economy. The machine broke down on 1st January this year. It has 1 year full guarantee and 10 year parts.
Trying to talk to someone from your company on the phone requires a long wait of up to 20 minutes - most frustrating. We have spoken to 2 different people, the first one, reporting the problem, was on January 4th. We were told that the first day we could have a repair person sent was on the 21st - an 18 day wait. I am a Clinically Extremely Vulnerable person so neither I or my wife can go to friends' houses to use their machines. We have tried washing everything including towels by hand without great success.
The repair man came on the 20th and tried to mend it but of course he carried no spare parts ( it could have been one of 3 different parts but he would need all three to check why the machine was showing F18). We were informed that only 2 of the 3 parts were in stock. The next day we were told that all 3 parts were now in stock but the first day somebody could come would be the 12th of February! The next day, the 21st, I spoke to someone on the phone who said he would ask for a priority repair and we would receive a phone call within 4 hours. Unsurprisingly this did not happen and we, as of today, have heard nothing.
Having taken advice, I am informed that 28 days is the key factor. After 28 days of reporting a problem with a machine under guarantee, the machine should be repaired or replaced within that time frame. Again, unsurprisingly, this appears not to be the case with your company.
We have other machines in the house and have always had a superb customer service from them all. Then there is Hotpoint! This lack of service has made us decide never to purchase machines from your company although I suspect that this worries you little.
I also suspect that this email will disappear into oblivion.
Yours very disappointed and angry, Richard N Wood
Jul 22, 2021
City where company is located (optional): Burgess Hill
Hotpoint is impossible to get hold of. I have paid £135 two weeks ago and still no engineer. Customer service is atrocious at best. Wish I’d never bought a Hotpoint. I have no idea how to get my money back as I can’t get to speak to anyone 🤬🤬🤬🤬🤬🤬
Jul 22, 2021
my washing machine was making a terrible noise and leaving clothes with black marks on an engineer came out and said it needed new bits some not in stock so he would order a when the engineer came back he supposedly put the bits in and fixed it whrn he went away it still made a noise and we noticed dents in casing another engineer came out and said the parts werent put back properly and he would order new casing weeks later and an email to say part is in booked appointment booked day off had avoice mail message sorry part hasnt arrive i have been told i can claim of hotpoint liability insurance but can't get to talk to anyone as i keep getting cut off absolutely disgusted at treatment i have paid insurance for years to get this treatment