April 26, 2019

Appliances Direct complaints number & email.

Appliances Direct
Average rating:  
 3 reviews
 by Gillian Samarasekera
Faulty part on new Cooker
City where company is located (optional): Chelmsford

I don't even want to give them 1 star. My New World cooker was delivered quickly and efficiently but the splashback which is just two wing nuts and a screw to fix on was faulty. I called over ten times and was directed to New World who directed me back to Appliances Direct. I was offered an engineer (to fix the screw on a tiny faulty part which would be at my cost); I was told they do not send spare parts; I was told this was not covered; I was told anything but the help I needed. I asked them to just send me a new splashback, a part about 2" x 30". Ridiculous service and communication from everyone. I will never ever go near this company again. Even their complaints line is a premium rate line and the calls take up to 30 minutes to be answered. Horrible company. Horrible service. I have had to hacksaw the faulty screw and fix it myself.

 by PAUL SIMMONDS
DAMAGED PRODUCT

COOKER FOUND TO BE TWISTED AND DENTED WHEN UNWRAPPED. LOOKED LIKE IT HAD BEEN DROPPED OUT OF A PLANE. THEASE PEOPLE DO NOT (I REPEAT) DO NOT ANSWER THE PHONE. THEY DO NOT LIST AN EMAIL ADDRESS SO YOU CANT GET IN TOUCH WITH THEM. I AM NOW VERGING ON ASKING BARCLAYCAERD TO GET MY MONEY BACK.

 by Ms NALEZNA

FANTASTIC CO. PRODUCTS & SERVICES RECEIVED IN 2018

just don't need anything at present

Write a review
Appliances Direct complaints number & email

Complaint Phone number: 0871 984 4416

Complaint Email:

Tweet: Appliances Direct

Website: https://www.appliancesdirect.co.uk/

Head Office address: The Nursery, Berristow Lane
South Normanton, Derbyshire, DE55 2FX

Get verified information about Appliances Direct complaints email & Phone number. Call the Appliances Direct complaints line on 0871 984 4416 if you have a complaint about a product or service. Other contact methods including online and post, and Appliances Direct resolve to handle complaints in a systematic fashion keeping the customer informed at all times.

Last updated on December 2nd, 2022

How to make a Complaint to Appliances Direct

Appliances Direct have a complaints line on 0871 984 4416 where you can make your initial complaint. A structured process is in place to handle your issue and keep you informed on a regular basis, and various other contact methods are shown on the website in the ‘Contact Us’ section.
 
 

Appliances Direct complaint contacts like Phone, email and support form

Complaint via Phone number : 0871 984 4416

Reservations From UK:

Complaint via Email :

Complaint via  Support Form : Appliances Direct Support Form

Appliances Direct complaint website : www.appliancesdirect.co.uk

Tweet: ukappliances

Corporate Head Office address

The Nursery
Berristow Lane
South Normanton
Derbyshire
DE55 2FX
 
 
Also Read: AO complaints email & Phone number
 
 

About Appliances Direct

Appliances Direct are the specialist appliance division of the BuyItDirect Group. BuyItDirect has an annual turnover in excess of £150m and employs over 300 staff.
 
 

Products & Services

Washers & Dryers
Dishwashers
Fridges & Freezers
Cookers & Ovens
Cooker Hoods
Hobs
Sinks & Taps
Small Appliances and Floorcare
Air Conditioners & Air Purifiers
TVs & Home Entertainment
Bathrooms
Mobile Phones
 
 
Also Read: Virgin Care complaints email & Phone number
 
 
Hopefully, We helped you to get some genuine records for Appliances Direct Complaint information.

Use below complaint form to discuss problems you have had with Appliances Direct, or how they have handled your complaints. Initial complaints should be directed to Appliances Direct directly. You can find complaint contact details for Appliances Direct above.
 

Other Complaints

 

Appliances Direct Customer Complaints

Submit your review
1
2
3
4
5
Submit
     
Cancel

Create your own review

Appliances Direct
Average rating:  
 3 reviews
 by Gillian Samarasekera
Faulty part on new Cooker
City where company is located (optional): Chelmsford

I don't even want to give them 1 star. My New World cooker was delivered quickly and efficiently but the splashback which is just two wing nuts and a screw to fix on was faulty. I called over ten times and was directed to New World who directed me back to Appliances Direct. I was offered an engineer (to fix the screw on a tiny faulty part which would be at my cost); I was told they do not send spare parts; I was told this was not covered; I was told anything but the help I needed. I asked them to just send me a new splashback, a part about 2" x 30". Ridiculous service and communication from everyone. I will never ever go near this company again. Even their complaints line is a premium rate line and the calls take up to 30 minutes to be answered. Horrible company. Horrible service. I have had to hacksaw the faulty screw and fix it myself.

 by PAUL SIMMONDS
DAMAGED PRODUCT

COOKER FOUND TO BE TWISTED AND DENTED WHEN UNWRAPPED. LOOKED LIKE IT HAD BEEN DROPPED OUT OF A PLANE. THEASE PEOPLE DO NOT (I REPEAT) DO NOT ANSWER THE PHONE. THEY DO NOT LIST AN EMAIL ADDRESS SO YOU CANT GET IN TOUCH WITH THEM. I AM NOW VERGING ON ASKING BARCLAYCAERD TO GET MY MONEY BACK.

 by Ms NALEZNA

FANTASTIC CO. PRODUCTS & SERVICES RECEIVED IN 2018

just don't need anything at present

Related Posts