Appliances Direct Customer Service: Phone, Email, Contacts.

Appliances Direct
Average rating:  
 3 reviews
 by Gillian Samarasekera
Faulty part on new Cooker
City where company is located (optional): Chelmsford

I don't even want to give them 1 star. My New World cooker was delivered quickly and efficiently but the splashback which is just two wing nuts and a screw to fix on was faulty. I called over ten times and was directed to New World who directed me back to Appliances Direct. I was offered an engineer (to fix the screw on a tiny faulty part which would be at my cost); I was told they do not send spare parts; I was told this was not covered; I was told anything but the help I needed. I asked them to just send me a new splashback, a part about 2" x 30". Ridiculous service and communication from everyone. I will never ever go near this company again. Even their complaints line is a premium rate line and the calls take up to 30 minutes to be answered. Horrible company. Horrible service. I have had to hacksaw the faulty screw and fix it myself.

 by PAUL SIMMONDS
DAMAGED PRODUCT

COOKER FOUND TO BE TWISTED AND DENTED WHEN UNWRAPPED. LOOKED LIKE IT HAD BEEN DROPPED OUT OF A PLANE. THEASE PEOPLE DO NOT (I REPEAT) DO NOT ANSWER THE PHONE. THEY DO NOT LIST AN EMAIL ADDRESS SO YOU CANT GET IN TOUCH WITH THEM. I AM NOW VERGING ON ASKING BARCLAYCAERD TO GET MY MONEY BACK.

 by Ms NALEZNA

FANTASTIC CO. PRODUCTS & SERVICES RECEIVED IN 2018

just don't need anything at present

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Phone number: 0818 274 082

Email: -

Head Office address: East Midlands Distribution Centre, Arundel Ave, Castle Donington DE74 2HL

Appliances Direct complaints number & email

Last updated on February 3rd, 2024

How to make a Complaint to Appliances Direct

Appliances Direct have a complaints line on 0818 274 082 where you can make your initial complaint. A structured process is in place to handle your issue and keep you informed on a regular basis, and various other contact methods are shown on the website in the ‘Contact Us’ section.

Appliances Direct complaint contacts like Phone, email and support form

Complaint via Phone number : 0818 274 082

Reservations From UK: 0330 041 2271

Complaint via Email : –

Complaint via  Support Form : Appliances Direct Support Form

Appliances Direct complaint website : www.appliancesdirect.co.uk

Tweet: ukappliances

Corporate Head Office address

East Midlands Distribution Centre, Arundel Ave, Castle Donington DE74 2HL.

Also Read: AO complaints email & Phone number

Appliances Direct Business Hours

Monday: 8.30am – 7pm
Tuesday: 8.30am – 7pm
Wednesday: 8.30am – 7pm
Thursday: 8.30am – 7pm
Friday: 9am – 5.30pm
Saturday: Closed
Sunday: Closed

About Appliances Direct

Appliances Direct are the specialist appliance division of the BuyItDirect Group. BuyItDirect has an annual turnover in excess of £150m and employs over 300 staff.

Products & Services

Washers & Dryers
Dishwashers
Fridges & Freezers
Cookers & Ovens
Cooker Hoods
Hobs
Sinks & Taps
Small Appliances and Floorcare
Air Conditioners & Air Purifiers
TVs & Home Entertainment
Bathrooms
Mobile Phones

Also Read: Virgin Care complaints email & Phone number

Hopefully, We helped you to get some genuine records for Appliances Direct Complaint information.

Use below complaint form to discuss problems you have had with Appliances Direct, or how they have handled your complaints. Initial complaints should be directed to Appliances Direct directly. You can find complaint contact details for Appliances Direct above.

People Also Ask

Q: Where is Appliances Direct head office Address?
A: East Midlands Distribution Centre, Arundel Ave, Castle Donington DE74 2HL.

Q: Who is the CEO of Appliances Direct Company?
A: Nick Glynne was CEO of Appliances Direct Company.

Q: What are Appliances Direct Business Hours?
A: Monday – Thursday 8.30am to 7pm, Friday 9am to 5.30pm, Saturday & Sunday Closed.

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Appliances Direct
Average rating:  
 3 reviews
 by Gillian Samarasekera
Faulty part on new Cooker
City where company is located (optional): Chelmsford

I don't even want to give them 1 star. My New World cooker was delivered quickly and efficiently but the splashback which is just two wing nuts and a screw to fix on was faulty. I called over ten times and was directed to New World who directed me back to Appliances Direct. I was offered an engineer (to fix the screw on a tiny faulty part which would be at my cost); I was told they do not send spare parts; I was told this was not covered; I was told anything but the help I needed. I asked them to just send me a new splashback, a part about 2" x 30". Ridiculous service and communication from everyone. I will never ever go near this company again. Even their complaints line is a premium rate line and the calls take up to 30 minutes to be answered. Horrible company. Horrible service. I have had to hacksaw the faulty screw and fix it myself.

 by PAUL SIMMONDS
DAMAGED PRODUCT

COOKER FOUND TO BE TWISTED AND DENTED WHEN UNWRAPPED. LOOKED LIKE IT HAD BEEN DROPPED OUT OF A PLANE. THEASE PEOPLE DO NOT (I REPEAT) DO NOT ANSWER THE PHONE. THEY DO NOT LIST AN EMAIL ADDRESS SO YOU CANT GET IN TOUCH WITH THEM. I AM NOW VERGING ON ASKING BARCLAYCAERD TO GET MY MONEY BACK.

 by Ms NALEZNA

FANTASTIC CO. PRODUCTS & SERVICES RECEIVED IN 2018

just don't need anything at present

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