Amazon Customer Service: Phone, Email, Contacts.

Amazon
Average rating:  
 86 reviews
 by Alice
Gazebo
City where company is located (optional): Nottingham

Ordered gazebo that leaked so ordered new one more money. I was told Levi g one was being picked up never happened so rang them over and over again told itam was being collected this not happen .was given a full refund and still got items so rang again still no collect then the money was taken out my bank again so go nowher and lost £104 asi can’t get outs d sick of talking to people who just keep saying it’s now out of date to be returned 😡 yes because you Amazon made it out of date . Got no wher with them at all iam a mobilty and thay wanted me to take the big patronage Discusting behaviour to the max

 by adela comanici
return
City where company is located (optional): london

I HAVE RETURNED THE PRODUCT 2+ WEEKS AGO AND NO REFUND EVRI HAS BEEN DELIVERED TO THE WAREHUSE ON OCT 25, U CAN CHECK T0207E1100562403 on evri.com NO REFUND!!!!!!!WHEN DO I GET MY REFUND AS U R HOLDING ON ON MY MONEY AND DO NOT UPDATE UR WEBITE..U R BEYOND SLOW..

 by Natalya
Customer service

Hello!
I have ordered new graphics card on Amazon. The package I received contained a completely different graphics card, on top of that it had signs of usage with dust on the fans and scratches on the frame. The mailing box was sealed without any signs of being opened, however the box of the graphics card itself came without any safety wrap or seals.
After that I have left a review of the product on Amazon and attached photos of the used graphics card. Then I contacted customer service and followed their instructions. They told me to send the graphics card back to Amazon. Upon receiving the graphics card I was told that I won’t get the money back because it was a different card. However, I don’t have another card, I returned the only card sent to me by Amazon. I was refused a refund and the card I’ve returned was disposed.
Our family are regular customers at Amazon. Out of all the purchases we haven’t returned anything except this graphics card.
Customer service cannot help me.
No money, no graphics card

 by Steven Boswell
Abbadeluxecd
City where company is located (optional): Lincs

Where is my abba cd deluxe i pre ordered this cd music magpie have got it i am not happy at all over this also still waiting for my richard ashcroft cd you said the abba cd would come on november 5 i find this very upsetting

 by John Wallin
Kindle paperwhite 32gb (2018)

I bought a Kindle Paperwhite 32gb through the pay in installments option for £119.99 on the 20th of October. It was duly delivered on the 21st, but I noticed that the same item is now (26th) just 84.99. I contacted Amazon customer services to ask if I could have the difference refunded but they said they could not help.
I'm so annoyed at this that not only am I returning the Kindle, but I have also cancelled both my Audible and Prime subscriptions as well as returning as many of the Kindle books as I possibly can. Instead of offering me £30's worth of Amazon vouchers to make up the difference, Amazon have now lost the sale of the kindle (£119.99), £95.98 Prime Monthly subscription over the next year, £95.98 Audible monthly subscription over the next year, £17.99 Blu-ray preorder, plus as many Kindle books as I can get refunds for. That's £329.04 lost revenue, not including the book refunds. More than ten times the difference of the price drop.

Not a great business model + rubbish customer service.

 by Rhogena M Field-harmon
City where company is located (optional): HOUSTON

Extensive EFFORTs have been made to contact Amazon via my app and online. Communications are often interrupted by a robotic assistant. When I just spoke to someone online at the phone number 808-0400-3457, a male with a very heavy accent wanted me to log onto my personal computer to do a process 'that could only be done with him remaining on the phone.' This sounded like phishing instead of a reputable business. The call was made due to a lack of an actual refund to my credit card, although Amazon reports the refund was completed as of September 15, 2021. The UPS tracking number is
1ZE910V79002628874. The product was for a duplicate Philips Sonicare Expert Clean for the amount of $107 .17. I apologize for the tone of frustration, however, I am greatly annoyed. (customer)

 by Eddie Lowell Ehrisman
package delivered to wrong house
City where company is located (optional): Flint

You need to hire delivery drivers who actually know where their going!!!!!!!!!!!!!!!!! 3 times the package has been delivered to the wrong house and three times I've called and complained, still no package. So basically cancelled order and went through another company since amazon has delivery drivers who couldn't find a door in a fully lit room.

 by John Dunphy
Returns
City where company is located (optional): Manchester

I bought a two ring electric plate from Domu. It didn't work. I completed all the instructions to return the item. Was told collection was Friday 8th Oct, 8am - 8pm. No collection. It is now Sunday, still no collection and no contact. Time limit on return.

 by Ms Zoe Mcleish
Ordering online
City where company is located (optional): UK.

Please help and resolve my problem as I made an order in 2020 of items online. I noticed I got messages from Amazon saying they received the order and then noticed the tracking/pictures and delivery of when I was suppose to receive did not come. I spoke to my bank and was told they said it all rests on amazon to give my refund of Two thousand pounds back which was lost. I have evidence on my bank statement.

 by Clive Robso
prime next day delivery

Only been with Prime for a few weeks and my order is late. Sat in all day waiting for it only just being told its not arriving until tomorrow.

Phone number: 020 7084 7911

Email: complaints@amazon.co.uk

Head Office address: 1 Principal Pl, London EC2A 2FA, United Kingdom

Amazon complaints number & email

Last updated on February 3rd, 2024

How to make a Complaint to Amazon

Call the Amazon on their complaint number in the first instance on 020 7084 7911. If this does not resolve the issue for you, then you should write to the Amazon via the online form on their website or by letter and proceed through their complaints handling process. If corresponding by letter, writing to your branch is recommended.

Amazon complaint contacts like Phone, email and support form

Complaint via Phone number : 020 7084 7911

Reservations From UK: 020 7084 7911

Complaint via Email : complaints@amazon.co.uk

Complaint via  Support Form : Amazon Support Form

Amazon complaint website : www.amazon.co.uk

Tweet: amazonuk

Corporate Head Office address

1 Principal Pl, London EC2A 2FA, United Kingdom.

Also Read: Volvo complaints email & Phone number

Amazon Business Hours

Monday: 24 Hours
Tuesday: 24 Hours
Wednesday: 24 Hours
Thursday: 24 Hours
Friday: 24 Hours
Saturday: 24 Hours
Sunday: 24 Hours

About Amazon

Amazon is an American multinational technology company, that focuses on e-commerce, cloud computing, and artificial intelligence. Amazon is the largest e-commerce marketplace and cloud computing platform in the world as measured by revenue and market capitalization.

Products & Services

Products
Amazon Echo, Amazon Fire, Amazon Fire TV, Amazon Fire OS, Amazon Kindle
Services
Amazon.com, Amazon Alexa, Amazon Appstore, Amazon Music, Amazon Prime, Amazon Video

Also Read: Volkswagen complaints email & Phone number

Hopefully, We helped you to get some genuine records for Amazon Complaint information.

Use below complaint form to discuss problems you have had with Amazon, or how they have handled your complaints. Initial complaints should be directed to Amazon directly. You can find complaint contact details for Amazon above.

People Also Ask

Q: Where is Amazon head office Address?
A: 1 Principal Pl, London EC2A 2FA, United Kingdom.

Q: Who is the CEO of Amazon Company?
A: Andy Jassy was CEO of Amazon Company.

Q: What are Amazon Business Hours?
A: Monday – Sunday was 24 Hours.

Q: What is the Email of Amazon Company?
A: Email: complaints@amazon.co.uk.

 

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Amazon
Average rating:  
 86 reviews
 by Alice
Gazebo
City where company is located (optional): Nottingham

Ordered gazebo that leaked so ordered new one more money. I was told Levi g one was being picked up never happened so rang them over and over again told itam was being collected this not happen .was given a full refund and still got items so rang again still no collect then the money was taken out my bank again so go nowher and lost £104 asi can’t get outs d sick of talking to people who just keep saying it’s now out of date to be returned 😡 yes because you Amazon made it out of date . Got no wher with them at all iam a mobilty and thay wanted me to take the big patronage Discusting behaviour to the max

 by adela comanici
return
City where company is located (optional): london

I HAVE RETURNED THE PRODUCT 2+ WEEKS AGO AND NO REFUND EVRI HAS BEEN DELIVERED TO THE WAREHUSE ON OCT 25, U CAN CHECK T0207E1100562403 on evri.com NO REFUND!!!!!!!WHEN DO I GET MY REFUND AS U R HOLDING ON ON MY MONEY AND DO NOT UPDATE UR WEBITE..U R BEYOND SLOW..

 by Natalya
Customer service

Hello!
I have ordered new graphics card on Amazon. The package I received contained a completely different graphics card, on top of that it had signs of usage with dust on the fans and scratches on the frame. The mailing box was sealed without any signs of being opened, however the box of the graphics card itself came without any safety wrap or seals.
After that I have left a review of the product on Amazon and attached photos of the used graphics card. Then I contacted customer service and followed their instructions. They told me to send the graphics card back to Amazon. Upon receiving the graphics card I was told that I won’t get the money back because it was a different card. However, I don’t have another card, I returned the only card sent to me by Amazon. I was refused a refund and the card I’ve returned was disposed.
Our family are regular customers at Amazon. Out of all the purchases we haven’t returned anything except this graphics card.
Customer service cannot help me.
No money, no graphics card

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