British Airways Customer Service: Phone, Email, Contacts.

BA0294 -delayed landed LHR 08:55, 20-02-22. Baggage delayed for over 2 hours and told to leave baggage area and return later. On return the baggage phone at T5 out of order. Security refused permission to get baggage. Told to go to check in desk, staff had no training to support us or how to gain access even though we were told we could be escorted to bags. The main supervisor ( with Silver tie) was singularly rude and unhelpful and told us to go home. We have all our belongings in the case and travelling onward early Tuesday. The staff are clearly untrained and cannot cope with any deviation . Your supervisor who was working at 14:00 does not have any customer relationship experience and just walked away mid conversation.

Samson Afolabi, 9826 Linwood Avenue, Lanham, MD 20706
United States
______________________________________________________________________________

British Airways Customer Care Service / Department
Attn: BA Customer Care Manager
11 West 42nd Street
24th Floor
New York, NY10036

RE: Complaint for Being Neglected and Uncared For During Connection Flight in London to United States
Reference- Class of Travel: First Business (BA Executive Club No. 19185212)

I had business class from Washington DC/London/Lagos/London/Washington DC on British Airways Flight BA 216 to Lagos and by return through London and BA 74 through London to Washington DC on December 20, 2021.

On my return from Lagos, I was emailed at zero hour to report at the airport in the morning with all inconvenience and on arrival to London BA cancelled my connection flight to Washington DC. BA did not provide any other connecting flight for me and failed to make any alternative stay over accommodation/ lodging for me. BA willingly left me with no respect and ignore my complaints for any lodging since the connection was cancelled through no fault of mine.

I went to your flight information desk and was told no alternative arrangement made for me. I was totally left stranded and had to lie on the cold waiting area and driven from one terminal to the other, from one sitting areas in the terminal to another with no respect for human being feeling or fair treatment from the evening of the day of arrival till the noon time of the following day with no customer care services or help by any BA staff.

I was made to miss all my business appointments and schedules for the next day in Washington DC due to the failure to arrive the previous day night into Washington, DC. I didn't plan for this next day arrival that caused me to miss all my day scheduled meetings and appointments for my business in Washington DC. I booked British Airways to arrive Washington DC around 3:00-4:00pm in the afternoon of the same day flight from London and not in the second day as BA treated me with no dignity and respect of mankind.

From all indications, I have the believe that I have been treated so badly badly and disrespectfully because of the color of my skin as a black man while the other color that BA respect most will be treated and care for with high honor and all respect in the world. This is unfair and am totally disappointed, though not surprised, to have been a business class customer on your BA fight

Very respectively,
Samson Afolabi
BA 19185212

Shocking Airline please do not fly with them we were going to Dubai on holiday with our daughter the food was dis gusting it was cold . The staff wore masks around their chin so much for Covid 19 . On the way home the food was bad the chicken has hair on it no one on the flight ate it . Then we arrived in London and missed our connection to Manchester we could not get of the plane as the doors would not open over 35 mins it took did not get home until the next day shocking stay away from this airline

They were very unhelpful and said once I had accepted the voucher , I would not get a cash re fund. I was never offered a cash refund. Then they did not respond to me when I raised the fact that they never offered me a refund.

Flight BA2781 Booking ref NPMCAM: Flight date 16.08.21

Dear BA customer services,
The flight from Funchal to LHR yesterday was not good. Not because of the delay, that could not be helped, but rather the way standards have dropped so far at BA.
The Club class check-in queue at Madeira airport was non evident. It took nearly an hour to check in. There was no help from BA staff.
The two lounges were closed and when we did get on the plane, the food was APPALLING.
I wondered why I had paid such a supplement to travel in club when, to me, there was absolutely no advantage or material difference to travelling much cheaper in economy.
Once you claimed to be the worlds favourite airline; once you were my favourite airline, but alas no more. I would place you level with EasyJet. What a come down!
Brian Smith
Mob# 07768 774332

There is no email to make contact. The telephone doesnt answer.

I want to change my flight date from 29 July to 1 October.

Your e-ticket receipt TF4TE2: 29 Jul 2021 15:15

i rang british airways to re book a holiday to the 5 star hotel in castries
as british airways is the most expensive out of the 4 holiday companys ive had quotes for so far all identical
the british operator wasnt particularily bothered when i asked can you match any of the prices

Bought a ticket 3 months ago for an international flight . I did that because l wanted to save money . My fight was canceled by British airways two weeks to my vacation with no explanation . Called every number that was given to me and other no one picked my call . Went to the airport 3 times and was told they don't issue ticket and can't help me . I had to buy a new ticket with another airline and the ticket was twice the price because of the closeness to my vacation time . Airline should respect customers and don't treat as like we don't matter.

Executive Club Membership 48382505 Telephone : 07768 423 591 --

Received e-mail introducing BA E Store. Unable to join when pressing "Log In To Shop Now." Reproted to BA (Leanne) at about 10.00 a.am on 1st. April. Could not help and still unable to log in to shop. Need our help please. Thank you.

I have tried on three occasions to get my money back for a trip to New York last November. I cancelled the trip before it was cancelled due to anxiety of losing my money if the flight went ahead and not going due to concerns about Covid. To be given a voucher which is now valid until 2023 is not acceptable with no option to have my money back is unacceptable. all I have back is a standard reply stating that their policy is clear and that a voucher is my only option. No good.