How to make a Complaint to Vueling
If you wish to complain to the Vueling Airlines, then call the complaints line on 020 3514 3971. Should this not effect a satisfactory resolution to your complaint, then you can take the matter further by following the company’s complaints procedure.
Vueling complaint contacts like Phone, email and support form
Complaint via Phone number : 020 3514 3971
The Complaint via Email : firstname.lastname@example.org
Complaint via Support Form : Vueling Support Form
Vueling complaint website : vueling.com/en
Corporate Head Office address
Nelson Rd, Longford, Hounslow TW6 1QG
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Vueling is a Spanish low-cost airline. It is the largest airline in Spain, measured by fleet size and number of destinations. Vueling serves over 100 destinations in Africa, Asia, Europe and the Middle East.
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Use below complaint form to discuss problems you have had with Vueling , or how they have handled your complaints. Initial complaints should be directed to Vueling directly. You can find complaint contact details for Vueling above.
Vueling Customer Complaints
Average rating: 3 reviews
Oct 29, 2022
City where company is located (optional): Southampton
I am going to reiterate my frustrations with the customer service with this airline. With automated phone lines going around in circles and calls ending automatically. Complaints booking form with not being able to complete due to booking ID and ref no. My frustration with the airline is no words can describe.
I have very similar experience as Jacinta, I would want to speak to a customer services and for my case to be dealt with efficiently and quickly. We certainly have paid enough for the cost of our flights.
Sep 24, 2022
City where company is located (optional): REDHILL
Snap from previous review by Jacinta.
We have national and European laws to be fair to both airlines and customers. Vueling freely violate those laws (eg, EC Regulation 261/2004) with no fear of retribution. It is unfortunate that UK trading laws allow this to happen and that the UK CAA just do not seem to care.
Aug 6, 2022
Cancelled flight - Customer Service
THE WORST AIRLINE I'VE EVER DEALT WITH. I have sent 6 emails to date, no reply, gone in circles with their automated phoneline which intentionally does not put you through to a human (instead either mucks you about or hangs up on you) and have now been left with the only option of lodging any complaint I can to get a response. My flight to Barcelona from London was cancelled at the airport. I was told I could claim compensation but had to do it online. Submitted the form (after much difficulty; funnily enough, the booking ID you need to complete the form doesn't work, even though I had the number checked by Vueling staff at the airport - coincidence? I think not. Their entire operation is constructed in a way to frustrate you so that you just give up and don't both calling, seeking compensation etc.). Finally managed to submit the request and within 5 minutes received an automated email saying it was denied - to quote: "After analyzing your case we inform you that according to the information registered in our databases your flight was affected by circumstances beyond the company’s control. We regret to inform you that, in accordance with EC Regulation 261/2004, you are not entitled to compensation. Some factors -such as adverse weather conditions, strikes, diversions, bird strikes, runway closures, etc.- are completely beyond the company’s control. In consequence, we regret to inform you that, according to the Community Passenger Protection Regulations, your case does not correspond any type of economic compensation." I immediately responded and asked for more information, namely, the specific factor that was outside of Vueling's control, which led to the cancelation, and which meant I was not entitled to compensation. I have followed this email up 3 times over the past week, again with zero response, recognition or reply. I am disgusted by the treatment of this airline. If Vueling are going to maintain their position that I am not entitled to compensation, despite the fact that I meet ALL of the requirements provided in their fact sheet supplied to me at the airport, I demand and am entitled to further information as to how they have made this determination. Their current approach to customer service is unethical, immoral and quite possibly, illegal, as they've failed to provide any evidence to support their determination that the alleged exception they rely upon (EC Regulation 261/2004) even applies in this matter. Not to mention, they've also outright refused to refund my return ticket from Barcelona to London, which again is just wrong on so many levels. 6 emails to date, numerous hours wasted trying to get through to Vueling, an instagram message sent directly to their account, and the response I get is total silence and ignorance, as if we just don't exist. I am appalled. How is this airline even functioning. Will NEVER BOOKVUELING AGAIN. Trust me when I say no cheap flight is worth the headache this airline puts you through. Use another budget airline.