Vueling Customer Service: Phone, Email, Contacts.

My family booked a holiday to Spain In September 2022 for a week starting the 1st of August 2023. There would be 17 of us travelling. We were booked to fly with Vueling. As I hadn't heard of this Airline I was reassured as they are aligned with British Airways. Unfortunately two of our group were would be unable to fly (Husband and wife) as they had become Pregnant. The baby was due two weeks before the holiday. I informed Vueling that we would need to cancel two bookings in May 2023 and started a claim for a refund. As stated by other customers their telephone systems are hard to actually speak to someone with no option to talk to an advisor and they often cut the call. I did not hear from Vueling and didn't think about it until after the holiday. I emailed them to see how the claim was progressing. I was told that they had sent an email asking for documents with information about the pregnancy and the relationship between the two passengers. Unfortunately this went into my Spam folder so I did not see it. Also the heading of the email was CACVY so I did not recognise this as an email from Vueling. I sent all the documents requested (Mat B1 and Marriage certificate) but was told these di not meet their requirements. Trying to contact them again was impossible so I emailed again asking why and also sent proof of the birth of the baby. I then received another email exactly the same as the first one asking for the same details. Not even acknowledging my response. This has happen three times. I have replied to them again today but also tried to ring them. By choosing options about their flight club I managed to talk to someone. The first person said they had not received anything from me and when i challenged this they cut me off. The second lady said my claim was rejected as the baby was born so the parents could fly. Incredibly they expected the parents to go on holiday two weeks after the birth of their baby. I have asked to appeal this decision but don't hold out much hope of ever hearing from them again. It's such a shame that a wonderful holiday has been spoiled by this ongoing saga. Didn't want to give them any Stars but had to, to submit my review

I am going to reiterate my frustrations with the customer service with this airline. With automated phone lines going around in circles and calls ending automatically. Complaints booking form with not being able to complete due to booking ID and ref no. My frustration with the airline is no words can describe.
I have very similar experience as Jacinta, I would want to speak to a customer services and for my case to be dealt with efficiently and quickly. We certainly have paid enough for the cost of our flights.

Snap from previous review by Jacinta.
We have national and European laws to be fair to both airlines and customers. Vueling freely violate those laws (eg, EC Regulation 261/2004) with no fear of retribution. It is unfortunate that UK trading laws allow this to happen and that the UK CAA just do not seem to care.

THE WORST AIRLINE I'VE EVER DEALT WITH. I have sent 6 emails to date, no reply, gone in circles with their automated phoneline which intentionally does not put you through to a human (instead either mucks you about or hangs up on you) and have now been left with the only option of lodging any complaint I can to get a response. My flight to Barcelona from London was cancelled at the airport. I was told I could claim compensation but had to do it online. Submitted the form (after much difficulty; funnily enough, the booking ID you need to complete the form doesn't work, even though I had the number checked by Vueling staff at the airport - coincidence? I think not. Their entire operation is constructed in a way to frustrate you so that you just give up and don't both calling, seeking compensation etc.). Finally managed to submit the request and within 5 minutes received an automated email saying it was denied - to quote: "After analyzing your case we inform you that according to the information registered in our databases your flight was affected by circumstances beyond the company’s control. We regret to inform you that, in accordance with EC Regulation 261/2004, you are not entitled to compensation. Some factors -such as adverse weather conditions, strikes, diversions, bird strikes, runway closures, etc.- are completely beyond the company’s control. In consequence, we regret to inform you that, according to the Community Passenger Protection Regulations, your case does not correspond any type of economic compensation." I immediately responded and asked for more information, namely, the specific factor that was outside of Vueling's control, which led to the cancelation, and which meant I was not entitled to compensation. I have followed this email up 3 times over the past week, again with zero response, recognition or reply. I am disgusted by the treatment of this airline. If Vueling are going to maintain their position that I am not entitled to compensation, despite the fact that I meet ALL of the requirements provided in their fact sheet supplied to me at the airport, I demand and am entitled to further information as to how they have made this determination. Their current approach to customer service is unethical, immoral and quite possibly, illegal, as they've failed to provide any evidence to support their determination that the alleged exception they rely upon (EC Regulation 261/2004) even applies in this matter. Not to mention, they've also outright refused to refund my return ticket from Barcelona to London, which again is just wrong on so many levels. 6 emails to date, numerous hours wasted trying to get through to Vueling, an instagram message sent directly to their account, and the response I get is total silence and ignorance, as if we just don't exist. I am appalled. How is this airline even functioning. Will NEVER BOOKVUELING AGAIN. Trust me when I say no cheap flight is worth the headache this airline puts you through. Use another budget airline.