TSB Bank Customer Service: Phone, Email, Contacts.

TSB Bank
Average rating:  
 3 reviews
 by John Croft
Declining Service

The Oswestry (Shropshire) TSB Bank has lovely helpful staff, but the Bank's opening times and service availability have been steadily diminishing over a number of years - thanks to TSB's apparent total disinterest in providing their customers with a good service.

Yes, their internet banking system is (generally) good to use and very useful, but their branch opening times for ordinary customers are steadily decreasing. There are no counter staff available and we now have no choice but to use anonymous and inanimate machines to pay money into our accounts rather than communicating with actual people.

TSB are making shedloads of money in cutting branches and staff, whilst paying miserable rates of interest on their accounts and at the same time giving customers a poorer and poorer service in their high street banks. I use modern technology a lot (including running my own small business website) but I don't want to use IT for everything because I much prefer dealing with a person and not a machine. Finally, what about all those customers without access to the internet or without mobile phones?

 by R J Thomas
systems generally.

No submit button on complaint form. A good way to keep down number of complaints. Systems are absolute rubbish.

 by Ellen corbett
Automated service
City where company is located (optional): Wakefield

Why after a week waiting for automated service to work it is still down I dont do mobile banking so this is only way i check my balance i dont want to be going through to advisor every time waiting just to find out my balance and transaction can you please tell me when this will be resolved thankyou .

Write a review

Phone number: 03459 758 758

Email: -

Head Office address: 20 Gresham St, London EC2V 7JE, United Kingdom

TSB Bank complaints number & email

Last updated on January 26th, 2024

How to make a Complaint to TSB Bank

Call the TSB Bank on their complaint number in the first instance on 03459 758 758. If this does not resolve the issue for you, then you should write to the TSB Bank via the online form on their website or by letter and proceed through their complaints handling process. If corresponding by letter, writing to your branch is recommended.

TSB Bank complaint contacts like Phone, email and support form

Complaint via Phone number : 03459 758 758

The Complaint via Email :  –

Complaint via  Support Form : TSB Bank Support Form

TSB Bank complaint website : tsb.co.uk

Tweet: TSB

Corporate Head Office address

20 Gresham St, London EC2V 7JE, United Kingdom

Also Read: Acas complaints email & Phone number

TSB Bank Business Hours

Monday: 7am – 11pm
Tuesday: 7am – 11pm
Wednesday: 7am – 11pm
Thursday: 7am – 11pm
Friday: 7am – 11pm
Saturday: 7am – 11pm
Sunday: 7am – 11pm

About TSB Bank

TSB Bank is a retail and commercial bank in the United Kingdom. The Bank operates a network of 536 branches across England, Scotland and Wales but has not had a presence in Northern Ireland since 1991. Its headquarters are located in Edinburgh.

Products & Services

Retail banking
Commercial banking
General insurance
Life insurance

Also Read: Direct Line complaints email & Phone number

Hopefully, We helped you to get some genuine records for TSB Bank Complaint information.

Use below complaint form to discuss problems you have had with TSB Bank , or how they have handled your complaints. Initial complaints should be directed to TSB Bank directly. You can find complaint contact details for TSB Bank above.

People Also Ask

Q: Where is TSB Bank head office Address?
A: 20 Gresham St, London EC2V 7JE, United Kingdom.

Q: Who is the CEO of TSB Bank Company?
A: Robin Bulloch was CEO of TSB Bank Company.

Q: What are TSB Bank Business Hours?
A: Monday – Sunday business was 7am to 11pm.

Other Complaints

 

TSB Bank Customer Complaints

Submit your review
1
2
3
4
5
Submit
     
Cancel

Create your own review

TSB Bank
Average rating:  
 3 reviews
 by John Croft
Declining Service

The Oswestry (Shropshire) TSB Bank has lovely helpful staff, but the Bank's opening times and service availability have been steadily diminishing over a number of years - thanks to TSB's apparent total disinterest in providing their customers with a good service.

Yes, their internet banking system is (generally) good to use and very useful, but their branch opening times for ordinary customers are steadily decreasing. There are no counter staff available and we now have no choice but to use anonymous and inanimate machines to pay money into our accounts rather than communicating with actual people.

TSB are making shedloads of money in cutting branches and staff, whilst paying miserable rates of interest on their accounts and at the same time giving customers a poorer and poorer service in their high street banks. I use modern technology a lot (including running my own small business website) but I don't want to use IT for everything because I much prefer dealing with a person and not a machine. Finally, what about all those customers without access to the internet or without mobile phones?

 by R J Thomas
systems generally.

No submit button on complaint form. A good way to keep down number of complaints. Systems are absolute rubbish.

 by Ellen corbett
Automated service
City where company is located (optional): Wakefield

Why after a week waiting for automated service to work it is still down I dont do mobile banking so this is only way i check my balance i dont want to be going through to advisor every time waiting just to find out my balance and transaction can you please tell me when this will be resolved thankyou .

Related Posts