May 30, 2019

Southern Water complaints number & email.

Southern Water
Average rating:  
 2 reviews
 by Mr Keith W Russell
Domestic supply
City where company is located (optional): Romsey

Please excuse me using this forum but I find no other to express my views.
On 14/09/21 I called Southern Water with a complaint of no water in my house. I was put in touch with Maria. (what a lovely lady) True to her word she had a technician on site in under 2 hours. The technician identified the problem (roots in the meter) As the permanent solution was beyond his available resources he said he would report his findings to the relevant department for a fix. On 15/09/21 a crew turned up for the fix. They dug out the blocked meter and replaced it with a new meter. Their execution of the task was quick and professional. Wonderful; I had water with a volume and pressure not seen in years. The crew said they would organise another crew to cap with tarmac the excavation which should take place within 10-14 days. On 16/09/21 a crew turned up and duly capped the excavation with black top. This is a service any company would be proud of (bit like a Red Bull 1.9 second pit stop) and a very happy customer. Well done to all of you. Warm regards, Stay Safe. Keith Russell.

 by Philip C Swift
Websites
City where company is located (optional): Southern House Yeoman Road Worthing West Sussex BN13 3NX

They have TWO websites on the go at the same time and it is completely useless as a service. They advertised a new better website but it is worse than ever. You are forced, on some circumstances to use one of two, or both of their reference numbers now. One is a payment reference and one is an account reference. Total rubbish. How about email address, postal address and telephone number as the identifier. Also you can only complain by calling them so they can record you but not you them; or write a snailmail paper letter to them. The old website does not show your full address when logged in, just the road name and postcode which surely must be illegal. When I log in I want to see ONLY my own address in FULL. The new website does not have history of usage etc so inks you back into the old one. Whoever is Project Manager for this wesbite migration needs sacking. He has not a clue what he is doing. A complete mess. Add to that there is only one company that monopolises the water and preaches to us about saving water when they should be focussing on the basics first. How come Spain has water fountains in their squares when it is summer. How come we used to have water fountains in Victorian times. My shower has a red ting at the bottom and when you run the cold tap fully open, it stinks of chemicals.

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Southern Water complaints number & email

Complaint Phone number: 0330 303 0223

Complaint Email:

Tweet: Southern Water

Website: https://www.southernwater.co.uk/

Head Office address: Southern House, Yeoman Rd, Worthing BN13 3NX, UK

Get verified information about Southern Water complaints email & Phone number. Southern Water provides full complaints handling accessible initially by telephone on 0330 303 0223. If your complaint cannot be resolved at this stage, a series of steps to take and other contact options are available.

Last updated on December 2nd, 2022

How to make a Complaint to Southern Water

You should call Southern Water complaints line in the first instance on 0330 303 0223. If this does not resolve matters, then further steps can be taken. Further information is on the website along with details of alternative contact options such as contact form and email.

Southern Water complaint contacts like Phone, email and support form

Complaint via Phone number : 0330 303 0223

Reservations From UK:

Complaint via Email :

Complaint via  Support Form : Southern Water Support Form

Southern Water complaint website : www.southernwater.co.uk

Tweet: SouthernWater

Corporate Head Office address

Southern House, Yeoman Rd, Worthing BN13 3NX, UK

Also Read: South West Water complaints email & Phone number

About Southern Water

Southern Water is your personal utility company accountable for the public wastewater collection and treatment from Hampshire. Some regions within the Southern Water area are provided by a variety of water distribution businesses.

More contact number’s of Southern Water

Automated telephone service: 0330 303 1263
Billing and account enquiries: 0330 303 0277
Water and wastewater enquiries: 0330 303 0368

Products & Services

Drinking water
Recycled wastewater

Also Read: South Staffordshire Water complaints email & Phone number

Hopefully, We helped you to get some genuine records for Southern Water Complaint information.

Use below complaint form to discuss problems you have had with Southern Water , or how they have handled your complaints. Initial complaints should be directed to Southern Water directly. You can find complaint contact details for Southern Water above.

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Southern Water
Average rating:  
 2 reviews
 by Mr Keith W Russell
Domestic supply
City where company is located (optional): Romsey

Please excuse me using this forum but I find no other to express my views.
On 14/09/21 I called Southern Water with a complaint of no water in my house. I was put in touch with Maria. (what a lovely lady) True to her word she had a technician on site in under 2 hours. The technician identified the problem (roots in the meter) As the permanent solution was beyond his available resources he said he would report his findings to the relevant department for a fix. On 15/09/21 a crew turned up for the fix. They dug out the blocked meter and replaced it with a new meter. Their execution of the task was quick and professional. Wonderful; I had water with a volume and pressure not seen in years. The crew said they would organise another crew to cap with tarmac the excavation which should take place within 10-14 days. On 16/09/21 a crew turned up and duly capped the excavation with black top. This is a service any company would be proud of (bit like a Red Bull 1.9 second pit stop) and a very happy customer. Well done to all of you. Warm regards, Stay Safe. Keith Russell.

 by Philip C Swift
Websites
City where company is located (optional): Southern House Yeoman Road Worthing West Sussex BN13 3NX

They have TWO websites on the go at the same time and it is completely useless as a service. They advertised a new better website but it is worse than ever. You are forced, on some circumstances to use one of two, or both of their reference numbers now. One is a payment reference and one is an account reference. Total rubbish. How about email address, postal address and telephone number as the identifier. Also you can only complain by calling them so they can record you but not you them; or write a snailmail paper letter to them. The old website does not show your full address when logged in, just the road name and postcode which surely must be illegal. When I log in I want to see ONLY my own address in FULL. The new website does not have history of usage etc so inks you back into the old one. Whoever is Project Manager for this wesbite migration needs sacking. He has not a clue what he is doing. A complete mess. Add to that there is only one company that monopolises the water and preaches to us about saving water when they should be focussing on the basics first. How come Spain has water fountains in their squares when it is summer. How come we used to have water fountains in Victorian times. My shower has a red ting at the bottom and when you run the cold tap fully open, it stinks of chemicals.

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