How to make a Complaint to Oak Furniture Land
To complain to Oak Furniture Land, contact their complaints line on 0800 440 2254. They can also be contacted by mail and online contact form if required. Oak Furniture Land also provide details of independent bodies to contact if you are unable to resolve your complaint direct with the company.
Oak Furniture Land complaint contacts like Phone, email and support form
Complaint via Phone number : 0800 440 2254
The Complaint via Email : firstname.lastname@example.org
Complaint via Support Form : Oak Furniture Land Support Form
Oak Furniture Land complaint website : oakfurnitureland.co.uk
Corporate Head Office address
10d Viscount Way, South Marston Industrial Estate, Swindon SN3 4TN
Also Read: The Entertainer complaints email & Phone number
About Oak Furniture Land
Oak Furnitureland is a British furniture retailer specialising in fully assembled hardwood cabinet and dining furniture, and sofa ranges.
Products & Services
Cabinet and dining furniture
Lamps and clocks
Also Read: Freemans complaints email & Phone number
Hopefully, We helped you to get some genuine records for Oak Furniture Land Complaint information.
Use below complaint form to discuss problems you have had with Oak Furniture Land , or how they have handled your complaints. Initial complaints should be directed to Oak Furniture Land directly. You can find complaint contact details for Oak Furniture Land above.
Oak Furniture Land Customer Complaints
Oak Furniture Land
Average rating: 2 reviews
Oct 29, 2022
City where company is located (optional): Derby
On the customer complaint number for 90 mins and no reply.
Tried complaing on the web site which would not accept the code.
Very disappointed with this extremely poor service
Aug 6, 2022
City where company is located (optional): Newport
After ordering 6 items from OLF on 05 September 2021 I was told the items would be delivered at the beginning of November 2021 if not sooner well in time for Christmas I was informed. This date pasted so I emailed at the end of November to request a date of my items. I was then emailed to confirm it would now be after Christmas. After not having any contact again I emailed to query the order on 05 February 2022, to date I have not received any response to that email. However I received a txt on 28 March 2022 to state the delivery of the items would be 01 April 202. From this information I arranged for my furniture I had to be removed. I received a message a day before the delivery providing a 3 hour slot . The morning of the delivery I received a message to confirm only part of the order was to be delivered and the table top was missing. I called immediately as I had already arranged for my previous table to be removed and I need a table as I am currently working from home. Also with Easter approaching I would have nowhere for my family to sit for Easter Sunday Lunch planned. I was told the table top would be delivered the following Wednesday. The items were delivered, the base of the table and three chairs as the 4th was damaged and the delivery person confirmed that the damaged chair would need be returned and a new one delivered. Tuesday of this week I received a txt providing a 3 hour slot of my delivery for Wednesday 10.30 to 1.30 no delivery was made. I called on Friday waited over 20 mins to be answered spoke to a male and confirmed I had not received my table top as agreed and I was currently sat on a chair with my laptop on pillows doing my work all week from the hours of 8am to 6pm as I had no table ( as you can imagine this is not doing my back any good as I am not sitting correctly ) The male informed me that he would need to transfer me to another department where to my dismay he passed me back into a queue where I had to wait for another 40 mins to be answered. I then had to relay the whole scenario once more the the lady who checked with their depot to why the table top was not delivered as agreed. The depot confirmed as there was no table top they could not deliver the item. I confirmed I needed the table as I was working from home and I also had plans for Easter Sunday and I needed a table to sit my family. I was informed that it would more than likely be the end of April before the table to[p was delivered. I have informed the lady to cancel the whole order, where the items already delivered are to be collected on 29 April 2022. I cannot put into words how disappointed, angry I am with the service I have received. Not once have I received any response to my emails I have sent, or have I received a call to apologise or confirm when the missing items will be delivered. After all it has taken 7 months for the items to be delivered and even then the order was not correct. Clearly your company does not want my service for the large order. I did try not to place a rating however it would not allow me to submit without one