Iceland UK Customer Service: Phone, Email, Contacts.

Dear Store Management

I am writing to bring to your attention an extremely unpleasant incident that occurred at your Iceland store in Tooting earlier today. I am deeply disappointed and shocked by the behavior of one of your employees, an elderly English woman who was handling online shopping for customers. Her actions were completely unacceptable and left me feeling disrespected and mistreated as a customer.

At approximately 8:55 am, I encountered this employee, described as having short grey bobbed hair, while I was shopping in the store. On three separate occasions, she intentionally pushed her shopping trolley in front of me, obstructing my path. Initially, I gave her the benefit of the doubt, thinking it might have been an accident. However, it became evident that her behavior was deliberate and accompanied by inappropriate and derogatory comments directed towards me.

Furthermore, when I expressed my concerns and asked to speak to a manager, I was informed by other customer service assistants that no one was available to handle my complaint at that moment and was asked to return later. This lack of immediate attention and support added to my frustration and disbelief.

To my astonishment, as I was leaving the store, this employee pursued me and resorted to name-calling, shouting derogatory language such as "mad bi*ch." Such unprofessional behavior from a staff member is simply unacceptable and tarnishes the reputation of your establishment.

I feel compelled to bring this incident to your attention and request an urgent investigation into the matter. It is essential that appropriate action is taken to address this employee's behavior and prevent further incidents of this nature. As a loyal customer, I expect a resolution to this issue, and I kindly request that you contact me as soon as possible to discuss the steps you will be taking.

If this matter is not handled promptly and satisfactorily, I will have no choice but to share my experience on various review platforms and social media channels. I believe it is in your best interest to rectify this situation swiftly and ensure that all employees are trained to treat customers with the respect and courtesy they deserve.

AVOID!!

I am writing to inform the manager of this service, about the following persons seen at the Iceland Food Store, Harrow Weald, London, between 1-20 March 2023. 1, this person is a female, african origin, medium quite slim built, medium length hair, wore a winter jacket/coat, casual clothing and shoes, possibly aged between 35-45 years, customer. 2, this person is a female, african origin, medium quite slim built, medium length braided hair, wore specs, winter jacket/coat, casual clothing and shoes, possibly aged between 35-45 years, customer, seen with the other person. These persons, walked around the store, to witchcraft a non-aquaintance, before, entering the main till point. Please could you check into these persons and associates immediately. customer

every time i go into the shop she says get out dont come back i dont no the girl she has sutch a nasty attitude to wards me i dont no y im a 72yr old pensioner i would be gratefull if u would look into it thank u

Is Iceland running a competition on Facebook with a prize of £500.00 for instore shopping? Being a long time customer of Iceland i thought i would enter the competition. I was asked what i thought were too many personal questions so i discontinued filling in the application form only to have been called on several occasions to to inform me i had won the first round and then they went on to ask about Funeral insurance. Can you inform me if this is a scam?

its about home deliveries im weelchair bound but go shopping once a week i get there bfore shop opens but never a delivery i love to shop here its my big shop of the week but something has to be done they are delivering in cardiff its not fair for us in caerphilly i dont like to go to morrisons but have no choice

wisbech has gone downill i go every monday to get some shopping and nearly all shelves and freezers are empty so i can never get any of my favourite i used to spend £30 most mondays now i dont spend hardly anything because the place is so empty so i go to the other freezer company across the way as they always have full fridges and shelves this place definitly needs sorting out

I got some garlic cloves from Iceland and my mum got some potatoes. Got them home and they were all rotten in the middle and when we went back to get bananas they were watery and black just left on the shelves to rot further. Not gonna buy any fresh produce from them until this is sorted. Absolutely DISGUSTING

On the 9th July 2021 my home was messed up due to the girl who was on check out Caron she never give no lables to put on the bags I do think that she done it for spite . She bad mouthed me the month I've been going to Iceland's for years I've never had any trouble pl see could you look into this matter
Thank you

Ever week we shop at iseland ans every week we carnt get a delivery because of online shoppers get priority Whitchurch is rong so if a customer gets off his backside to get personal cervis from his local store he is treated like a second class customer !!! I think Iseland have lost interest in the foot traffic customer and to me that is rong so much for customer loyalty 😡

Local Iceland store delivery driver caught on cctv steeling from our local shop , when shown to Iceland they really not interested and sent members of store in eastbourne to intimidate our female staff......shocking