Homebase Customer Service: Phone, Email, Contacts.

Ordered boxes online, paid for delivery. 2 of the 3 boxes were delivered broken. Phoned customer services ..was told to return boxes to store! I had paid for delivery! Was told I would receive refund once boxes were collected! Still waiting for refund! Appalling goods, appalling customer services! Sadly have to give a star but they deserve absolutely no stars whatsoever.. dreadful Store!

Not even no stars here but this is not allowed. I cannot get rid of the continuous cascade of marketing emails sent by Homebase. The unsubcribe link on the emails does not work. Emails sent to Homebase are ignored. The email address (customer.feedback@homebase.co.uk) on this website is invalid and rejected by Homebase.

I went into store today to purchase some fallow and ball paint there was a young guy wearing headphones by the fallow and ball paint I asked if they had any samples of a specific colour he just said well doesn’t look like there is does it as shelf was empty ! He had samples on his trolley thing I asked if there was any there he just said no very bad customer service no approach smile or eye contact very unhappy I left the store without buying any paint

Promised delivery 3 times without goods arriving. No communication advising no delivery. Order arrived on 4th attempt but with half missing.!! Unprofessional or what ?? Contacted cust. services - No idea when rest of order will be delivered.will try to find out and advise !! Great !! What a shower.

Appalling CS - supplied shoddy product and trying to shift the responsibility to the supplier. We've been going around in circles with them for over a month now. Emailed CEO but its just the CS team answering...

Disgusting service led by the manager. inferred that I was fraudulently asking for an exchange of a product that I was entitled to. Employees at the customer service unhelpful, a customer actually helped pick me pick up an item while they watched and did nothing, appalling service.

I returned a Werner ladder two months ago I called the call centre based in India ten times and spent an hour on the phone each time regarding the £146 refund, each time they tell me it will be in my account in seven days time, they call centre staff are useless.
I have now given them an ultimatum refund the money or I will go to their store and walk out with £146 worth of goods.
When stores behave like this its usually a sign that they have money flow problems and they are most likly to be on the verge of GOING BANKRUPT.

IKEA in the UK the BIGGEST CON ever. Their "return" policy is against the British law and their customer service tells you as many lies as they want to. They do not accept returns (unused, wrapped in original plastics) only because an item is not in an original carton box which had no any markings on it anyway (sic!). They removed any email address from their website to avoid being contacted directly by customers. AWFUL company, disgusting Customer Service. They have stolen my money.

ordered full kitchen beginning of May, appliances arrived in April and the units were due 2nd May, they haven't arrived and nobody at homebase are able to coordinate with their storage depot or delivery company to find out where they are, why they haven't arrived or when i can expect to get them. I was unsure about using homebase again after waiting 6 weeks for a delivery of paint during the summer of 2020 but gave them a chance, it seems they still have issues with coordinating delivery and stock, called the store i ordered form left 2 answerphone messages, spoke to 2 managers and 2 staff who are unable to help, they can't contact their supplier or delivery company for some reason. I contacted the delivery company direct and they found my order in a different depot, homebase are unable to contact the depot or arrange delivery, really poor service for customers spending thousands of pounds.

i ordered this on 19 march, and was supposed to be delivered 2 april, i cancelled on 16 april, and was told i would be refunded £150
but on 3 may was recieved an email saying my product had been delivered
i have not recieved this i want a refund
i have gone else where for my bench as didnt recieve and cancelled
please can someone contact me as my bank card i used has been replaced
please call me on 07944072551