Homebase complaints number & email.

Homebase
Average rating:  
 28 reviews
 by David Garratt
Marketing emails

Not even no stars here but this is not allowed. I cannot get rid of the continuous cascade of marketing emails sent by Homebase. The unsubcribe link on the emails does not work. Emails sent to Homebase are ignored. The email address (customer.feedback@homebase.co.uk) on this website is invalid and rejected by Homebase.

 by Kim Baldwin
Paint sept
City where company is located (optional): Orpington kent

I went into store today to purchase some fallow and ball paint there was a young guy wearing headphones by the fallow and ball paint I asked if they had any samples of a specific colour he just said well doesn’t look like there is does it as shelf was empty ! He had samples on his trolley thing I asked if there was any there he just said no very bad customer service no approach smile or eye contact very unhappy I left the store without buying any paint

 by Paul Johnson
Delivery / Communication
City where company is located (optional): Stafford

Promised delivery 3 times without goods arriving. No communication advising no delivery. Order arrived on 4th attempt but with half missing.!! Unprofessional or what ?? Contacted cust. services - No idea when rest of order will be delivered.will try to find out and advise !! Great !! What a shower.

 by mlci
Shed

Appalling CS - supplied shoddy product and trying to shift the responsibility to the supplier. We've been going around in circles with them for over a month now. Emailed CEO but its just the CS team answering...

 by Allinson
Harrogate Manager
City where company is located (optional): HARROGATE

Disgusting service led by the manager. inferred that I was fraudulently asking for an exchange of a product that I was entitled to. Employees at the customer service unhelpful, a customer actually helped pick me pick up an item while they watched and did nothing, appalling service.

 by Tutt
Refund

I returned a Werner ladder two months ago I called the call centre based in India ten times and spent an hour on the phone each time regarding the £146 refund, each time they tell me it will be in my account in seven days time, they call centre staff are useless.
I have now given them an ultimatum refund the money or I will go to their store and walk out with £146 worth of goods.
When stores behave like this its usually a sign that they have money flow problems and they are most likly to be on the verge of GOING BANKRUPT.

 by Tola

IKEA in the UK the BIGGEST CON ever. Their "return" policy is against the British law and their customer service tells you as many lies as they want to. They do not accept returns (unused, wrapped in original plastics) only because an item is not in an original carton box which had no any markings on it anyway (sic!). They removed any email address from their website to avoid being contacted directly by customers. AWFUL company, disgusting Customer Service. They have stolen my money.

 by Tracey Murray
delivery
City where company is located (optional): Hamilton

ordered full kitchen beginning of May, appliances arrived in April and the units were due 2nd May, they haven't arrived and nobody at homebase are able to coordinate with their storage depot or delivery company to find out where they are, why they haven't arrived or when i can expect to get them. I was unsure about using homebase again after waiting 6 weeks for a delivery of paint during the summer of 2020 but gave them a chance, it seems they still have issues with coordinating delivery and stock, called the store i ordered form left 2 answerphone messages, spoke to 2 managers and 2 staff who are unable to help, they can't contact their supplier or delivery company for some reason. I contacted the delivery company direct and they found my order in a different depot, homebase are unable to contact the depot or arrange delivery, really poor service for customers spending thousands of pounds.

 by tracey taylor
anchor fast avondale 5ft bench
City where company is located (optional): Knaresborough

i ordered this on 19 march, and was supposed to be delivered 2 april, i cancelled on 16 april, and was told i would be refunded £150
but on 3 may was recieved an email saying my product had been delivered
i have not recieved this i want a refund
i have gone else where for my bench as didnt recieve and cancelled
please can someone contact me as my bank card i used has been replaced
please call me on 07944072551

 by Pat
Shed
City where company is located (optional): Online

APPALLING SERVICE. Placed an online order was told item would be delivered by 19th April latest, still no sign of the order purchased. I have lost count of how many emails I have sent (including MD office), no reply to any of them, cannot get through to customer service, no answer.

Homebase complaints number & email

Complaint Phone number: 0345 077 8888

Complaint Email: customer.feedback@homebase.co.uk

Tweet: Homebase

Website: https://www.homebase.co.uk/

Head Office address: Witan Gate House, 500-600 Witan Gate West, Milton Keynes,
Buckinghamshire, MK9 1SH, United Kingdom

Get verified information about Homebase complaints email & Phone number. If you wish to complain to the Homebase, then call the complaints line on 0345 077 8888. Should this not effect a satisfactory resolution to your complaint, then you can take the matter further by following the company's complaints procedure.

Last updated on July 23rd, 2019

How to make a Complaint to Homebase

Call the Homebase on their complaint number in the first instance on 0345 077 8888. If this does not resolve the issue for you, then you should write to the Homebase via the online form on their website or by letter and proceed through their complaints handling process. If corresponding by letter, writing to your branch is recommended.
 
 

Homebase complaint contacts like Phone, email and support form

Complaint via Phone number : 0345 077 8888

Reservations From UK:

Complaint via Email : customer.feedback@homebase.co.uk

Complaint via  Support Form : Homebase Support Form

Homebase complaint website : www.homebase.co.uk

Tweet: Homebase_uk

Corporate Head Office address

Witan Gate House,
500-600 Witan Gate West,
Milton Keynes,
Buckinghamshire,
MK9 1SH,
United Kingdom
 
 
Also Read: Garnier complaints email & Phone number
 
 

About Homebase

Founded in 1979, Homebase is one of the UK’s leading home improvement and garden retailers. Its product range includes painting and decorating, plants, garden tools and accessories, and kitchens – all available in-store.
 
 

Homebase complaint hours

Mon to Fri 8 am – 6 pm

Sat 9 am – 6 pm

Sun 10 am – 4 pm
 
 

Products & Services

DIY tools
Paint & decor
Outdoor living
Kitchens
Bathrooms
Gardening
 
 
Also Read: Dyson complaints email & Phone number
 
 
Hopefully, We helped you to get some genuine records for Homebase Complaint information.

Use below complaint form to discuss problems you have had with Homebase, or how they have handled your complaints. Initial complaints should be directed to Homebase directly. You can find complaint contact details for Homebase above.
 

 

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Homebase
Average rating:  
 28 reviews
 by David Garratt
Marketing emails

Not even no stars here but this is not allowed. I cannot get rid of the continuous cascade of marketing emails sent by Homebase. The unsubcribe link on the emails does not work. Emails sent to Homebase are ignored. The email address (customer.feedback@homebase.co.uk) on this website is invalid and rejected by Homebase.

 by Kim Baldwin
Paint sept
City where company is located (optional): Orpington kent

I went into store today to purchase some fallow and ball paint there was a young guy wearing headphones by the fallow and ball paint I asked if they had any samples of a specific colour he just said well doesn’t look like there is does it as shelf was empty ! He had samples on his trolley thing I asked if there was any there he just said no very bad customer service no approach smile or eye contact very unhappy I left the store without buying any paint

 by Paul Johnson
Delivery / Communication
City where company is located (optional): Stafford

Promised delivery 3 times without goods arriving. No communication advising no delivery. Order arrived on 4th attempt but with half missing.!! Unprofessional or what ?? Contacted cust. services - No idea when rest of order will be delivered.will try to find out and advise !! Great !! What a shower.

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