Last updated on July 23rd, 2019
How to make a Complaint to Holiday Inn
To complain to Holiday Inn (UK), contact their complaints line on +44 (0) 2033 499 033 or 0800 40 50 60. They can also be contacted by mail and online contact form if required. Holiday Inn also provide details of independent bodies to contact if you are unable to resolve your complaint direct with the company.
Holiday Inn complaint contacts like Phone, email and support form
Complaint via Phone number : +44 (0) 2033 499 033 or 0800 40 50 60
Reservations From UK:
Complaint via Email : firstname.lastname@example.org
Complaint via Support Form : Holiday Inn Support Form
Holiday Inn complaint website : www.ihg.com
Corporate Head Office address
Denham, Uxbridge UB9 5HG, UK
Also Read: Hilton complaints email & Phone number
About Holiday Inn
Holiday Inn is a British-owned American brand of hotels, it has grown to be one of the world’s largest hotel chains, with 1,173 active hotels and over 214,000 bedrooms as of September 30, 2018.
Products & Services
AlsAlso Read: Crowne Plaza complaints email & Phone number
Hopefully, We helped you to get some genuine records for Holiday Inn Complaint information.
Use below complaint form to discuss problems you have had with Holiday Inn, or how they have handled your complaints. Initial complaints should be directed to Holiday Inn directly. You can find complaint contact details for Holiday Inn above.
Holiday Inn Customer Complaints
Average rating: 1 reviews
Jun 9, 2021
False Fire Alarm
City where company is located (optional): Taunton
I am writing this email on how disappointed and very nervous on how I was woken up at 1;30am Saturday 19 September 2020 to a Fire alarm. This was at the end of my one week fun filled enjoyable holiday in Cornwall with my wife and friends.
I arrived at the Holiday Inn hotel room 114 in Taunton on Friday 18-09-2020.
We booked in for a nice relaxing last day break before heading off home after a lovely vacation break, this was the only holiday break we had due to Covid-19 lockdown.
We evacuated our room at 1:30am due to fire alarm sounding.
Myself and my wife left at the nearest fire escape route where i was shocked to see the stairwell with guests coming back up the stairs as they were told it was a false alarm. Please note the fire drill was still sounding. As I am a health & safety Manager and a rep for the HSE this was totally unacceptable and my wife and I continued to head for the fire exit. Also note ALL visitors at this stage were not wearing face masks which also goes against the Covid-19 government regulations.
My health and safety kicked in. I shouted to everyone you 'ALL need to leave the building'. As i approached the entrance door i was confronted by 2 Holiday Inn employees shouting go back to your rooms.
I clearly stated to them both that the Fire Alarm is still sounding and that we are leaving. Tom (the Holiday Inn employee) replied back that its a false alarm and go back to your rooms NOW, as he was touching the Alarm Panel. I then clearly stated that the alarm is still sounding and that i am leaving to the nearest fire assembly point but could clear see the following was missing:
No fire Marshall (Fire Assembly Point)
No Fire Marshall Identification (Hi Vis)
No Fire operational procedure control measures and the list goes on.....
Tom then switched the alarm off. We were still none the wiser of why the alarm went off. I then returned back to my room where it took us a few hours to go back to sleep.
When checking out in the morning I raised my concerns to the manager on duty. He was also shocked to hear how processes and procedures were not in place, but did mention that Tom had mentioned a guest raising the concern which was me.
I also mentioned if this was a false alarm this would have been a prime opportunity to continue the evacuation instead of quickly getting people back to their rooms. None of the guests left the lobby so it was crazy!! You should hold at least 2 fire evacuation drills a year, to then give your employees confidence when an alarm goes off. Thank god it wasn't a real fire drill as who knows what the consequences would have been.
Where was the Fire engines we will never know?
I look forward to your reply on your actions of the outcome and wanted to write to you for my own self-conscious as guests and staff need to have every confidence if a fire drill was to sound unexpected the process and procedure would run as smoothly and efficiently as possible.