Halfords complaints number & email.

Halfords
Average rating:  
 7 reviews
 by Debra
Car bulb fit
City where company is located (optional): BOLTON

I went to buy a bulb for my car .i had previously been to Halford and they said they dont fit bulbs for mini.

They offered to fit it at Leigh store which i was surprised at so i said yes .

Daryl fitted the bulb it was quite tricky but he made sure he completed it and i was really greatful for him not giving up as id of had to take to a garage to have fitted and would of been charged more , would of taken more of my day up .i work long hours so helped me lots .

Daryl is a credit to your store and needs recognition for his customer care . Thanks Daryl

 by b loring
online orders

having tried to buy a bicycle in store I was told I had to order it online so I did. they promised delivery within one week having waited I asked why no delivery they said that the promised dates where only an estimate and could they can not do anything about delivering as promised, their customer service is rubbish as long as you pay they don t care this was once a name you could trust sadly no longer. I gave one star rating because it does not allow a no star rating

 by Steve Clarke.
Battery Warranty Policy
City where company is located (optional): South Birmingham

MY mates wife bought a new 100 amp hour battery for his daughters kuga, and it stopped starting her car a short while after purchase. when he tried to get it exchanged he was told he needed the receipt, which by this time his MRs couldn't put their hand on.. As a long term fan of halfords and trade discount card holder, I took it upon myself to accompany him to my local Halfords where they tested the battery pronounced it faulty, and again refused to honour the warranty unless his O/H presents the battery herself or finds the reciept for him to carry. Eventually he gave it me, and I put it in service running a cab heater in my shed, using a trickle charger to maintain it's charge. After a couple of months (it's predecessor did the job for three years without incident) the battery literally exploded. In 40 years of professional and mantuer use of lead acid batteries, I have never seen or even heard of such a thing happening, so I let them know. here's their reply:

Thanks for getting in touch.



I am very sorry to hear of the experience with the battery, but store were correct to advise only the original purchaser could return the battery as the warranty lies with that person alone.



Also we do not advise anyone to use the battery for a use outside of manufacturers recommendation, we would not recommend use of our Yuasa batteries for anything other than it's intended purpose.



Again apologies for any inconvenience caused.



INCONVENIENCE?? it's rendered my workshop totally unuseable until I get rid of all of the sulphuric acid mist that seems to have coated everything and I dread to think what would have happened if I had been in it at the time. IF ONLY I could get my mates Mrs to find the reciept this ruddy thing (or the bottom half anyway) would be going back to Halfords!

There's a few lessons here...

 by halfords staff
management
City where company is located (optional): coventry

Why are management at Coventry dc covering up the fact that most employees at their depot have contracted covid19 ,this has happened over the past two weeks and very little has been done about it . Their even refusing to inform their employees.

 by Dave Roberts
Mobile tyre fitting
City where company is located (optional): Christchurch

As I am recovering from a broken leg I am not as mobile as usual so I thought that I would use Halfords mobile tyre fitting service which has turned out to be one of the biggest mistakes I have ever made. They sent the wrong tyre first time and didn't bother to turn up at all the second time and here I am a week later and still no one has had the decency to let me know what happened.

 by chris
bike repairs
City where company is located (optional): SITTINGBOURNE

very poor service and rude customer service.

 by E A Pryce
Bike repairs
City where company is located (optional): Wigan

I rang Halfords and spoke to a person called Jenny about a repair to a realeigh fairfly bike who then informed me that is was not from Halfords which was not true as we brought it from the Wigan Halfords. We had to return home and then ring back to arrange the repair which took 2 weeks. before it was done and picked up day. To say we were disappointed is an under statement.

Halfords complaints number & email

Complaint Phone number: 0345 504 5353

Complaint Email: customer.services@halfords.co.uk

Tweet: Halfords

Website: https://www.halfords.com/

Head Office address: Icknield St Dr, Redditch B98 0DE, UK

Get verified information about Halfords complaints email & Phone number. Call the Halfords complaints line on 0345 504 5353 if you have a complaint about a product or service. Other contact methods including online and post, and Halfords resolve to handle complaints in a systematic fashion keeping the customer informed at all times.

Last updated on July 23rd, 2019

How to make a Complaint to Halfords

Halfords have a complaints line on 0345 504 5353 where you can make your initial complaint. A structured process is in place to handle your issue and keep you informed on a regular basis, and various other contact methods are shown on the website in the ‘Contact Us’ section.
 
 

Halfords complaint contacts like Phone, email and support form

Complaint via Phone number : 0345 504 5353

Reservations From UK:

Complaint via Email : customer.services@halfords.co.uk

Complaint via  Support Form : Halfords Support Form

Halfords complaint website : www.halfords.com

Tweet: Halfords_UK

Corporate Head Office address

Icknield St Dr, Redditch B98 0DE, UK
 
 
Also Read: Goodyear complaints email & Phone number
 
 

About Halfords

Halfords is a British retailer of car parts, car enhancement, tools, camping and touring equipment and bicycles operating in the United Kingdom and Ireland. They also provide MOT, service and repairs in the United Kingdom, through Halfords Autocentre. Halfords Group is listed on the London Stock Exchange.
 
 

Halfords Complaint Hours

Monday – Friday 09:00 – 20:00
Saturday – 09:00 – 18:00
Sunday – 10:00 – 17:00
 
 

Products & Services

Products

Ripspeed
Bicycles and accessories
SatNav
Car audio
Tools
Child seats etc.

Services

Bicycle repair
Vehicle part fitting
Audio installation (More complex installations carried out by an external company)
 
 
More contact number’s of Halfords

Cycle Republic: Phone: (+44) 01527 505 618
Halfords Autocentres: (+44) 0800 096 4216
Halfords Cycle2Work: (+44) 0345 504 6444
Bikes4Work: (ROI Only) (+44) 0345 504 6444
Insurance Replacement (+44) 0845 077 8835
Halfords Fleet Account Card: (+44) 01527 513011
Halfords Breakdown Cover Customer Services: 01206 655 022
 
 
Also Read: Garmin complaints email & Phone number
 
 
Hopefully, We helped you to get some genuine records for Halfords Complaint information.

Use below complaint form to discuss problems you have had with Halfords, or how they have handled your complaints. Initial complaints should be directed to Halfords directly. You can find complaint contact details for Halfords above.
 

 

Halfords Customer Complaints

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Halfords
Average rating:  
 7 reviews
 by Debra
Car bulb fit
City where company is located (optional): BOLTON

I went to buy a bulb for my car .i had previously been to Halford and they said they dont fit bulbs for mini.

They offered to fit it at Leigh store which i was surprised at so i said yes .

Daryl fitted the bulb it was quite tricky but he made sure he completed it and i was really greatful for him not giving up as id of had to take to a garage to have fitted and would of been charged more , would of taken more of my day up .i work long hours so helped me lots .

Daryl is a credit to your store and needs recognition for his customer care . Thanks Daryl

 by b loring
online orders

having tried to buy a bicycle in store I was told I had to order it online so I did. they promised delivery within one week having waited I asked why no delivery they said that the promised dates where only an estimate and could they can not do anything about delivering as promised, their customer service is rubbish as long as you pay they don t care this was once a name you could trust sadly no longer. I gave one star rating because it does not allow a no star rating

 by Steve Clarke.
Battery Warranty Policy
City where company is located (optional): South Birmingham

MY mates wife bought a new 100 amp hour battery for his daughters kuga, and it stopped starting her car a short while after purchase. when he tried to get it exchanged he was told he needed the receipt, which by this time his MRs couldn't put their hand on.. As a long term fan of halfords and trade discount card holder, I took it upon myself to accompany him to my local Halfords where they tested the battery pronounced it faulty, and again refused to honour the warranty unless his O/H presents the battery herself or finds the reciept for him to carry. Eventually he gave it me, and I put it in service running a cab heater in my shed, using a trickle charger to maintain it's charge. After a couple of months (it's predecessor did the job for three years without incident) the battery literally exploded. In 40 years of professional and mantuer use of lead acid batteries, I have never seen or even heard of such a thing happening, so I let them know. here's their reply:

Thanks for getting in touch.



I am very sorry to hear of the experience with the battery, but store were correct to advise only the original purchaser could return the battery as the warranty lies with that person alone.



Also we do not advise anyone to use the battery for a use outside of manufacturers recommendation, we would not recommend use of our Yuasa batteries for anything other than it's intended purpose.



Again apologies for any inconvenience caused.



INCONVENIENCE?? it's rendered my workshop totally unuseable until I get rid of all of the sulphuric acid mist that seems to have coated everything and I dread to think what would have happened if I had been in it at the time. IF ONLY I could get my mates Mrs to find the reciept this ruddy thing (or the bottom half anyway) would be going back to Halfords!

There's a few lessons here...

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