Furniture Village complaints number & email.

We purchased a sofa 3 and 4 setter sofa which was delivered on the 11 feb 22,after a few hours we noticed the 4 setter sofa was faulty ,we contacted you on the 14th feb and had to wait 72 hours to be contacted , today is the 8 th nov 22 and we still are having the same problems , we have had a replacement sofa replacement cushions replacement feet and our furniture is still faulty ,I have spoken to so many people from customer service who I will say are like robots reading from a script , not the mention the time I have wasted ,I have waited weeks and months for technicians to come out to repair our furniture and irs still faulty ,I rang customer service on 28 oct and was told we could have a reselection , so we go to the Cribbs causeway branch ,but all the furniture have gone up in price by about £500; we spoke to a salesman who confirmed this ,and we are not prepared to spend out any more Money ,why should we today 8 nov i rang customer service again , I was told that again we could have a reselection but we would have to pay the difference in price ,I said to the lady that the cushions now are Plummer and come with a 5 year guarantee and why can’t we have them but she didn’t really answer me ,we have been offered a £100 compensation for all the inconvenience we have suffered which is a insult , it it’s not even about the money it’s the stress the inconvenience the phone calls and the waiting around ,we will never ever buy anything again from furniture village and would never recommend to our family and friends ,once they have your money they don’t care I would a zero rating but it won’t let me

If I could give this company 0 stars I would. Service is absolutely terrible. They only have one number you can call, and you can spend well over an hour waiting to speak to someone, I have spent over 4 hrs so far and the problem has still not been resolved. They do not answer e-mails either. I bought a Guest Bed, and the bottom bed section that pulls out has two legs, which open and has two locks to keep them from closing. As soon as I opened the legs the locks fell off.

I have bought 3 months ago a sofa and bed. We are nearly in October and still waiting more than 3 months we have seated on chairs and the mattress on the floor. We have complaining many times and they only offered us £100 off from the whole amount. Then they said they will offer us a sofa for the mean time and they rang me a few days ago... what’s the point to have a sofa now when they are saying the sofa is coming next? But who knos if it’s true as they never mention when we bought those stuff will take over 3 months.

Absolute rubbish company been fobbed off every day since 21st august

order no is 479109881
I bought a sofa from furniture village December 2019 £1500,the problem start 6 month later, the cushions constantly moving and not seated evenly. it is tilted and give me back pain.
I need attention on this matter as soon as possible which is i waiting more than year and i would like to resolve my case.
thank you

Im really really annoyed now...rang several times...informed that my furniture will take a further 2 months too arrive. I had informed staff member Nile from slough that i had ordered it in amples of time before my party happenening in Sept. I ordered in May and im being told my oder will arrive in October.
I would now not recommend furniture village to anyone

Goods ordered and paid for in FULL early June, told 5-7 weeks delivery. They do not answer the phone despite staying leave a message on their answer phone which states we will get back to you. No-one ever does return my calls and still awaiting delivery after 10 weeks. Terrible customer service.

I am waiting for feedback about some damaged furniture I don't want it,and 5 days have passed and nothing at all I want a refund and the furniture removing from my house so get your skates on and get it sorted only got 2weeks in total to get it sorted so get a move on T.I.A.