Last updated on December 2nd, 2022
How to make a Complaint to Furniture Village
Furniture Village operates an easy to follow complaints procedure. The first step is to call the complaints line on 0800 804 8879 (seven days a week, 9 am to 10 pm). They say the vast majority of complaints are successfully resolved at this stage. If yours is not, then the subsequent steps to take are clearly shown on the website.
Furniture Village complaint contacts like Phone, email and support form
Complaint via Phone number : 0800 804 8879
The Complaint via Email : email@example.com
Complaint via Support Form : Furniture Village Support Form
Furniture Village complaint website : furniturevillage.co.uk
Corporate Head Office address
Retail Park, Bath Rd, Slough SL1 4DX
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About Furniture Village
Furniture Village is a British furniture retailer. It has over fifty stores throughout the United Kingdom. It is the largest privately owned furniture chain in the United Kingdom.
Products & Services
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Hopefully, We helped you to get some genuine records for Furniture Village Complaint information.
Use below complaint form to discuss problems you have had with Furniture Village , or how they have handled your complaints. Initial complaints should be directed to Furniture Village directly. You can find complaint contact details for Furniture Village above.
Furniture Village Customer Complaints
Average rating: 8 reviews
Nov 12, 2022
After care service
We purchased a sofa 3 and 4 setter sofa which was delivered on the 11 feb 22,after a few hours we noticed the 4 setter sofa was faulty ,we contacted you on the 14th feb and had to wait 72 hours to be contacted , today is the 8 th nov 22 and we still are having the same problems , we have had a replacement sofa replacement cushions replacement feet and our furniture is still faulty ,I have spoken to so many people from customer service who I will say are like robots reading from a script , not the mention the time I have wasted ,I have waited weeks and months for technicians to come out to repair our furniture and irs still faulty ,I rang customer service on 28 oct and was told we could have a reselection , so we go to the Cribbs causeway branch ,but all the furniture have gone up in price by about £500; we spoke to a salesman who confirmed this ,and we are not prepared to spend out any more Money ,why should we today 8 nov i rang customer service again , I was told that again we could have a reselection but we would have to pay the difference in price ,I said to the lady that the cushions now are Plummer and come with a 5 year guarantee and why can’t we have them but she didn’t really answer me ,we have been offered a £100 compensation for all the inconvenience we have suffered which is a insult , it it’s not even about the money it’s the stress the inconvenience the phone calls and the waiting around ,we will never ever buy anything again from furniture village and would never recommend to our family and friends ,once they have your money they don’t care I would a zero rating but it won’t let me
Oct 29, 2022
Very Bad Service
City where company is located (optional): Alexandria
If I could give this company 0 stars I would. Service is absolutely terrible. They only have one number you can call, and you can spend well over an hour waiting to speak to someone, I have spent over 4 hrs so far and the problem has still not been resolved. They do not answer e-mails either. I bought a Guest Bed, and the bottom bed section that pulls out has two legs, which open and has two locks to keep them from closing. As soon as I opened the legs the locks fell off.
Sep 24, 2022
City where company is located (optional): Bristol
I have bought 3 months ago a sofa and bed. We are nearly in October and still waiting more than 3 months we have seated on chairs and the mattress on the floor. We have complaining many times and they only offered us £100 off from the whole amount. Then they said they will offer us a sofa for the mean time and they rang me a few days ago... what’s the point to have a sofa now when they are saying the sofa is coming next? But who knos if it’s true as they never mention when we bought those stuff will take over 3 months.